---
description: Learn more about Wavity Help & Service Desk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Wavity Help & Service Desk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Wavity Help & Service Desk](/software/2057237/wavity-help--service-desk)

# Wavity Help & Service Desk

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> Wavity Help \& Service Desk solution helps maintain and operate employee and customer satisfaction. It caters to organizations of all sizes and contains real-time analytics.
> 
> Verdict: Rated **4.8/5** by 40 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 40 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Email Templates
- Incident Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat

## Integrations (4 total)

- Dropbox Business
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Change Management Software](https://www.getapp.com.au/directory/971/change-management/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3425 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (714 reviews)
4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
5. [Supremo Remote Desktop](https://www.getapp.com.au/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Reviews

### "NextGen ticketing system" — 5.0/5

> **Divyang** | *14 July 2023* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: Wavity's native mobile application \& their dashboard based UI are super simple \& easy to use.
> 
> **Cons**: None, since the platform is being used for our external ticketing needs.

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### "Modern customizable IT Helpdesk" — 5.0/5

> **Srinivas** | *26 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its highly flexible tool with all required features for ITSM Solutions and it is customizable where I can automate workflows as required and it is very cost effective. Even mobile app is very user-friendly for managing tickets in the platform.
> 
> **Cons**: Nothing as of now. All users are happy with the tool.

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### "It Ticketing and HRM" — 3.0/5

> **Mohith** | *27 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
> 
> **Pros**: Good on the It Ticketing and Notification
> 
> **Cons**: Approval Interface and Payroll Interface

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### "Very good and economical" — 5.0/5

> **DILIP** | *25 April 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Good support team and well knowledge support system very good
> 
> **Cons**: Nothing its well customized product and every company have to use it
> 
> Very good in using the tools, the experience is very good

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### "Easy to use IT Ticketing tool" — 5.0/5

> **R Karthik** | *30 May 2023* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: User interface is very easy to use and we are able to quickly adapt to using Wavity Help and Service Desk. Also it is very customizable as we got the workflow as we wanted. Moreover, it is a value for money tool
> 
> **Cons**: None. As it is zero code solution, any changes we need is instantly done.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2057237/wavity-help--service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/wavity-help-service-desk/> |
| en-AE | <https://www.getapp.ae/software/2057237/wavity-help--service-desk> |
| en-AU | <https://www.getapp.com.au/software/2057237/wavity-help--service-desk> |
| en-CA | <https://www.getapp.ca/software/2057237/wavity-help--service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2057237/wavity-help--service-desk> |
| en-IE | <https://www.getapp.ie/software/2057237/wavity-help--service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2057237/wavity-help--service-desk> |
| en-SG | <https://www.getapp.sg/software/2057237/wavity-help--service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2057237/wavity-help--service-desk> |

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