---
description: Learn more about Wavity Help & Service Desk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Wavity Help & Service Desk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Wavity Help & Service Desk](/software/2057237/wavity-help--service-desk)

# Wavity Help & Service Desk

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> Wavity Help \& Service Desk solution helps maintain and operate employee and customer satisfaction. It caters to organizations of all sizes and contains real-time analytics.
> 
> Verdict: Rated **4.8/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 39 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Email Templates
- Incident Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Problem Management
- Real-Time Chat

## Integrations (4 total)

- Dropbox Business
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Change Management Software](https://www.getapp.com.au/directory/971/change-management/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "IT Ticketing" — 5.0/5

> **Naveen** | *1 April 2024* | Publishing | Recommendation rating: 10.0/10
> 
> **Pros**: Streamlined ticket creation, Effective SLA management, Automated email notifications.
> 
> **Cons**: Initial issues were promptly addressed by the Wavity team.
> 
> Adaptable and Intuitive User flexibility interface.

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### "Helpdesk Ticketing" — 5.0/5

> **Himanshu** | *1 April 2024* | Publishing | Recommendation rating: 10.0/10
> 
> **Pros**: Prompt and customizable automated email notifications, User-friendly and customizable interface.
> 
> **Cons**: Minor problems were quickly resolved prior to full implementation.
> 
> Workflow automation is customizable to suit our requirements.

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### "It Ticketing and HRM" — 3.0/5

> **Mohith** | *27 December 2022* | Mechanical or Industrial Engineering | Recommendation rating: 7.0/10
> 
> **Pros**: Good on the It Ticketing and Notification
> 
> **Cons**: Approval Interface and Payroll Interface

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### "Very flexible ticketing system" — 5.0/5

> **Max** | *29 December 2023* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy-to-customize and easy-to-use software
> 
> **Cons**: Nothing our team can think of at this moment

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### "NextGen ticketing system" — 5.0/5

> **Divyang** | *14 July 2023* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: Wavity's native mobile application \& their dashboard based UI are super simple \& easy to use.
> 
> **Cons**: None, since the platform is being used for our external ticketing needs.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2057237/wavity-help--service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/wavity-help--service-desk/> |
| en-AE | <https://www.getapp.ae/software/2057237/wavity-help--service-desk> |
| en-AU | <https://www.getapp.com.au/software/2057237/wavity-help--service-desk> |
| en-CA | <https://www.getapp.ca/software/2057237/wavity-help--service-desk> |
| en-GB | <https://www.getapp.co.uk/software/2057237/wavity-help--service-desk> |
| en-IE | <https://www.getapp.ie/software/2057237/wavity-help--service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/2057237/wavity-help--service-desk> |
| en-SG | <https://www.getapp.sg/software/2057237/wavity-help--service-desk> |
| en-ZA | <https://www.getapp.za.com/software/2057237/wavity-help--service-desk> |

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