---
description: Learn more about Amazon Lex. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Amazon Lex Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Amazon Lex](/software/2057160/amazon-lex)

# Amazon Lex

Canonical: https://www.getapp.com.au/software/2057160/amazon-lex

> Amazon Lex is an AI service that can design, build, and deploy omnichannel chatbots across multiple multiple applications and systems.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Amazon Web Services
- **Location**: Seattle, US
- **Founded**: 2006

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Chat/Messaging
- Chatbot
- Live Chat
- Natural Language Processing
- Natural Language Search
- Sentiment Analysis
- Speech Recognition

## Integrations (5 total)

- AWS Lambda
- Amazon Chime
- Amazon Connect
- Amazon Polly
- Genesys Cloud CX

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Chatbase](https://www.getapp.com.au/software/2069516/chatbase) — 4.3/5 (73 reviews)
2. [ChatGPT](https://www.getapp.com.au/software/2070494/chatgpt) — 4.4/5 (336 reviews)
3. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (79 reviews)
4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### ""Amazon Lex: Powerful for Chatbots, but Some Challenges Remain"" — 5.0/5

> **AKASH** | *22 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked most about Amazon Lex is its ability to easily create conversational chatbots with natural language understanding and seamless integration with AWS services.
> 
> **Cons**: What I liked least about Amazon Lex is its limited support for languages outside English and its sometimes complex debugging process when conversations don't flow as expected.
> 
> My overall experience with Amazon Lex was positive. It’s a powerful tool for building chatbots, especially with its natural language understanding and smooth AWS integration. However, I found some limitations in language support and debugging, which made certain tasks more challenging.

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### "Review of Amazon Lex" — 3.0/5

> **Darian** | *4 November 2021* | Insurance | Recommendation rating: 6.0/10
> 
> **Pros**: Lex allowed us to add a custom chatbot to the Amazon Connect service. We were able to make a phone tree with custom pathing and logic due to our integrations with Lex. We were able to handle retrieving policy numbers from callers which we were then able to use to lookup user data. Also, we were able to create several chatbots that were able to receive credit card info so clients could make payments over the phone through.
> 
> **Cons**: I think Lex's feature-set is a little lacking, especially in regards to testing the voice capabilities in a swift manner. We had multiple issues with the bot unable to handle accents or slight inflections, which our users were disappointed when trying to use the product. There were several days I had to spend per chatbot to get the utterances to match what I was saying.

We were using Lex over the phone, so another point we saw was the delay was more than we would prefer. Combine this with a backend Lambda function being run, the entire interaction could take several seconds for what was essentially a confirmation message.

I also don't think Lex is useful for more than a single interaction or two. Since you cannot define a "tree" for a user to speak through, we felt the usability of the software was lacking.
> 
> We used Lex to ask for policy numbers and credit card information from our clients. We also used it to ask yes/no questions and automate the responses.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2057160/amazon-lex)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/amazon-lex/> |
| en-AE | <https://www.getapp.ae/software/2057160/amazon-lex> |
| en-AU | <https://www.getapp.com.au/software/2057160/amazon-lex> |
| en-CA | <https://www.getapp.ca/software/2057160/amazon-lex> |
| en-GB | <https://www.getapp.co.uk/software/2057160/amazon-lex> |
| en-IE | <https://www.getapp.ie/software/2057160/amazon-lex> |
| en-NZ | <https://www.getapp.co.nz/software/2057160/amazon-lex> |
| en-SG | <https://www.getapp.sg/software/2057160/amazon-lex> |
| en-ZA | <https://www.getapp.za.com/software/2057160/amazon-lex> |

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