---
description: Learn more about e-satisfaction.com. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: e-satisfaction.com Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [e-satisfaction.com](/software/2057126/e-satisfaction)

# e-satisfaction.com

Canonical: https://www.getapp.com.au/software/2057126/e-satisfaction

> e-satisfaction.com is a Customer Feedback Software that helps you tap into your customers' mind and provide the best-in-class experiences they deserve \& anticipate.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: e-satisfaction

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Multi-Channel Communication
- NPS Survey Structure

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (260 reviews)
3. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
4. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Intercom](https://www.getapp.com.au/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Customer after-care done right" — 5.0/5

> **Themis** | *14 July 2022* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The ability to customize the APIs so that you can target every segment of the customer at critical touchpoints and milestones such as while browsing, after a conversion and upon receiving the package as well as when picking it up off a store or visiting a store for the first time, gives you important information and makes e-satisfaction a de facto backbone of customer satisfaction for our business
> 
> **Cons**: There's not really much I have to say. The personalization and customization possibilities are so many that it's hard to pick something not to like. Maybe the attribution models could use a few more improvements so that they resemble google analytics a bit more but it's really not an issue.
> 
> We've used E-satisfaction from day 1 of their operations and have not stopped working with them since. Our company's reputation regarding customer experience is stellar and I firmly believe that e-satisfaction has played a very important part in strengthening our company's positioning.

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### "Easy to Use and Super Useful Feedback\!" — 5.0/5

> **Dimitris** | *10 August 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use - implement, account manager is helpful in understanding all key metrics and insights too\!
> 
> **Cons**: There are still some more features (e.g. product reviews) that I would like to see in the software, but I believe those features are already in the works.

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### "Easy to use, out of the box service with great potentials for development" — 4.0/5

> **Vassilis** | *18 July 2022* | Supermarkets | Recommendation rating: 8.0/10
> 
> **Pros**: You can start using it day one. It's that easy and can be customized according to your business needs.
Also, there is an excellent customer support ready to assist you in everything you may need.
> 
> **Cons**: The service could have had better growth rates according to the maturity it gets

## Links

- [View on GetApp](https://www.getapp.com.au/software/2057126/e-satisfaction)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/e-satisfaction/> |
| en-AE | <https://www.getapp.ae/software/2057126/e-satisfaction> |
| en-AU | <https://www.getapp.com.au/software/2057126/e-satisfaction> |
| en-CA | <https://www.getapp.ca/software/2057126/e-satisfaction> |
| en-GB | <https://www.getapp.co.uk/software/2057126/e-satisfaction> |
| en-IE | <https://www.getapp.ie/software/2057126/e-satisfaction> |
| en-NZ | <https://www.getapp.co.nz/software/2057126/e-satisfaction> |
| en-SG | <https://www.getapp.sg/software/2057126/e-satisfaction> |
| en-ZA | <https://www.getapp.za.com/software/2057126/e-satisfaction> |

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