---
description: Learn more about Birdeye Referrals. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye Referrals Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Referral Software](/directory/742/referral-marketing/software) > [Birdeye Referrals](/software/2057023/birdeye-referrals)

# Birdeye Referrals

Canonical: https://www.getapp.com.au/software/2057023/birdeye-referrals

> Birdeye Referrals is a referral marketing solution, which enables businesses in home services, insurance, real estate, healthcare, legal, automotive, hospitality, and other industries to create and streamline loyalty programs, personalized emails, and reward strategies to improve overall revenue.
> 
> Verdict: Rated **3.3/5** by 3 users. Top-rated for **Ease of Use**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.3/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support | 2.3/5 | Based on overall reviews |
| Value for Money | 2.7/5 | Based on overall reviews |
| Features | 2.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdeye
- **Location**: Palo Alto, US
- **Founded**: 2012

## Commercial Context

- **Pricing Details**: Contact Birdeye for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United States

## Features

- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Campaign Analytics
- Campaign Management
- Contact Management
- Customizable Reports
- Customizable Templates
- Email Marketing
- Engagement Tracking
- For Customer Referrals
- Incentive Management
- Lead Capture
- Lead Engagement
- Lead Management
- Loyalty Program
- Multi-Campaign
- Multi-Channel Marketing
- Performance Metrics
- Promotions Management

## Category

- [Referral Software](https://www.getapp.com.au/directory/742/referral-marketing/software)

## Alternatives

1. [Viral Loops](https://www.getapp.com.au/software/123119/viral-loops) — 4.6/5 (136 reviews)
2. [UpViral](https://www.getapp.com.au/software/2050628/upviral) — 4.7/5 (107 reviews)
3. [Referral Factory](https://www.getapp.com.au/software/2048207/referral-factory) — 4.8/5 (150 reviews)
4. [Buyapowa](https://www.getapp.com.au/software/116815/buyapowa) — 4.6/5 (80 reviews)
5. [ReferralCandy](https://www.getapp.com.au/software/9995/referralcandy) — 4.5/5 (386 reviews)

## Reviews

### "Referrals and Reviews all in one" — 5.0/5

> **Kathy** | *30 September 2024* | Veterinary | Recommendation rating: 8.0/10
> 
> **Pros**: Integrates with current customer review platform, easy to view on one website
> 
> **Cons**: Referral page little hard to access at first, had to do additional training and digging on website to figure out how referrals were sent/viewed
> 
> Good, currently use Birdeye for client/customer reviews so accessing all on one platform is a time saver

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### "Birdeye misses the Mark" — 4.0/5

> **phillip** | *29 June 2022* | Law Practice | Recommendation rating: 2.0/10
> 
> **Pros**: Sleek design and good product to help get and manage reviews
> 
> **Cons**: Customer support is very poor and the company is unresponsive, pricing is quite high compared to the competition
> 
> I tried Birdeye when it was launched and the concept was great, but the product support was garbage and they couldn't keep track of what they offered my firm for the pricepoint, it kept changing and was a source of frustration for me.   offshore support personnel try to be friendly but are fairly useless when you need something done quickly and it takes too many unnecessary steps to get the right person don't he phone

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### "Disappointing experience, avoid" — 1.0/5

> **Kevin** | *20 March 2026* | Consumer Services | Recommendation rating: 0.0/10
> 
> **Pros**: Very little to highlight. They are very good at selling their product, all the hype no show. They will not stop taking money out of your account even after numerous emails to stop subscription well in advance before your 12 months are up.
> 
> **Cons**: Service delivery did not match expectations

Poor communication and follow through

Cancellation requests not actioned

Continued billing despite clear instructions
> 
> Our experience with Birdeye has been frustrating and disappointing.

The service delivered did not match what was promised, and attempts to cancel the subscription were not properly handled, resulting in ongoing charges.

We have now escalated this matter to QCAT.

Based on our experience, I recommend keeping away from this business.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2057023/birdeye-referrals)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/birdeye-referrals/> |
| en-AE | <https://www.getapp.ae/software/2057023/birdeye-referrals> |
| en-AU | <https://www.getapp.com.au/software/2057023/birdeye-referrals> |
| en-CA | <https://www.getapp.ca/software/2057023/birdeye-referrals> |
| en-GB | <https://www.getapp.co.uk/software/2057023/birdeye-referrals> |
| en-IE | <https://www.getapp.ie/software/2057023/birdeye-referrals> |
| en-NZ | <https://www.getapp.co.nz/software/2057023/birdeye-referrals> |
| en-SG | <https://www.getapp.sg/software/2057023/birdeye-referrals> |
| en-ZA | <https://www.getapp.za.com/software/2057023/birdeye-referrals> |
| fr | <https://www.getapp.fr/software/2057023/birdeye-referrals> |
| fr-BE | <https://fr.getapp.be/software/2057023/birdeye-referrals> |
| fr-CA | <https://fr.getapp.ca/software/2057023/birdeye-referrals> |

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