---
description: Learn more about Serviceware Processes. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Serviceware Processes Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Serviceware Processes](/software/2056891/serviceware-processes)

# Serviceware Processes

Canonical: https://www.getapp.com.au/software/2056891/serviceware-processes

> Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Serviceware Processes

•	Automated workflows for increased productivity
•	Intuitive self-service portal for your customers
•	Digital communication across all devices
•	Optimal integration into your application landscape
•	Hybrid operating model for agile IT infrastructures
•	Realtime analyses for performance-driven control

## About the vendor

- **Company**: Serviceware
- **Location**: Idstein, Germany
- **Founded**: 1998

## Commercial Context

- **Starting Price**: EUR 75.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Please contact Serviceware for more information on the most suitable pricing model.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, German
- **Available Countries**: Austria, Belgium, Luxembourg, Spain, Switzerland, United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Creation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [InvGate Service Management](https://www.getapp.com.au/software/101213/service-desk) — 4.6/5 (108 reviews)
2. [HaloITSM](https://www.getapp.com.au/software/130803/haloitsm) — 4.7/5 (43 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [monday service](https://www.getapp.com.au/software/2079989/monday-service) — 4.6/5 (108 reviews)
5. [BOSSDesk](https://www.getapp.com.au/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2056891/serviceware-processes)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2056891/serviceware-processes> |
| de-AT | <https://www.getapp.at/software/2056891/serviceware-processes> |
| en | <https://www.getapp.com/customer-service-support-software/a/serviceware-processes/> |
| en-AE | <https://www.getapp.ae/software/2056891/serviceware-processes> |
| en-AU | <https://www.getapp.com.au/software/2056891/serviceware-processes> |
| en-CA | <https://www.getapp.ca/software/2056891/serviceware-processes> |
| en-GB | <https://www.getapp.co.uk/software/2056891/serviceware-processes> |
| en-IE | <https://www.getapp.ie/software/2056891/serviceware-processes> |
| en-NZ | <https://www.getapp.co.nz/software/2056891/serviceware-processes> |
| en-SG | <https://www.getapp.sg/software/2056891/serviceware-processes> |
| en-ZA | <https://www.getapp.za.com/software/2056891/serviceware-processes> |

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