---
description: Learn more about Cisco BroadWorks. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cisco BroadWorks Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Softphone Software](/directory/1493/softphone/software) > [Cisco BroadWorks](/software/2056704/cisco-broadworks)

# Cisco BroadWorks

Canonical: https://www.getapp.com.au/software/2056704/cisco-broadworks

> Cisco BroadWorks is a cloud-based communication platform, which assists businesses with calling and collaboration over wired or wireless network architecture. It offers PBX features at user, group, site, or enterprise levels and supports various functionalities such as hunt-groups, auto attendant, unified messaging, call control, private voice networking, and more.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cisco
- **Founded**: 2010

## Commercial Context

- **Pricing Details**: Please contact Cisco for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Auto-Dialer
- Communication Management
- Video Conferencing

## Integrations (1 total)

- Webex Suite

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Softphone Software](https://www.getapp.com.au/directory/1493/softphone/software)

## Alternatives

1. [SmartLine](https://www.getapp.com.au/software/131759/smartline) — 4.0/5 (12 reviews)

## Reviews

### "So many options" — 5.0/5

> **Douglas** | *15 July 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Cisco Broadworks allows a company to provide many features including SIP calling, video conferencing, messaging.  The easy integration and ability to use a vast amount of SIP phone manufacturers and models make it an even more standout choice.
> 
> **Cons**: Licensing is very complicated when it comes to features.  If not monitored you could easily use two licenses on one user.  You can imagine if you have thousands of users how this could snowball in to a huge financial issue.
> 
> Cisco Broadworks solves not only intracompany communication needs, but is also customer/client facing and is very attractive to them for the many features and low cost when compared to other products.  With Cisco at the helm you are also able to integrate more Cisco products such as Webex and Webex Contact Center.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2056704/cisco-broadworks)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/cisco-broadworks/> |
| en-AE | <https://www.getapp.ae/software/2056704/cisco-broadworks> |
| en-AU | <https://www.getapp.com.au/software/2056704/cisco-broadworks> |
| en-CA | <https://www.getapp.ca/software/2056704/cisco-broadworks> |
| en-GB | <https://www.getapp.co.uk/software/2056704/cisco-broadworks> |
| en-IE | <https://www.getapp.ie/software/2056704/cisco-broadworks> |
| en-NZ | <https://www.getapp.co.nz/software/2056704/cisco-broadworks> |
| en-SG | <https://www.getapp.sg/software/2056704/cisco-broadworks> |
| en-ZA | <https://www.getapp.za.com/software/2056704/cisco-broadworks> |

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