---
description: Learn more about Resolve. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Resolve Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Resolve](/software/2056311/resolve-1)

# Resolve

Canonical: https://www.getapp.com.au/software/2056311/resolve-1

> Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Resolve

Unified Knowledge Retrieval
Lower Ticket Volume
Increased BusinessAgility
Touchless Remediation
Instant Self-Service Resolution
Reduced Operational Overhead

## About the vendor

- **Company**: Resolve Systems

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Resolve uses a subscription-based pricing model, with tiers based on number of workflows and/or users needed. Pricing can also vary according to the level of support tier requested.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Algeria, Andorra, Angola, Austria, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa and 90 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chatbot
- Collaboration Tools
- Customisable Branding
- Data Import/Export
- Generative AI
- Knowledge Base Management
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Integrations (36 total)

- AWS Identity and Access Management (IAM)
- AlienVault OSSIM
- AppDynamics
- BigPanda
- ChatGPT
- Claude
- Datadog
- Dynatrace
- F5 BIG-IP
- Freshdesk
- GitHub
- GitLab
- Intune HRMS
- Jira
- LDAP Manager

... and 21 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
5. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2056311/resolve-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/resolve-1/> |
| en-AE | <https://www.getapp.ae/software/2056311/resolve-1> |
| en-AU | <https://www.getapp.com.au/software/2056311/resolve-1> |
| en-CA | <https://www.getapp.ca/software/2056311/resolve-1> |
| en-GB | <https://www.getapp.co.uk/software/2056311/resolve-1> |
| en-IE | <https://www.getapp.ie/software/2056311/resolve-1> |
| en-NZ | <https://www.getapp.co.nz/software/2056311/resolve-1> |
| en-SG | <https://www.getapp.sg/software/2056311/resolve-1> |
| en-ZA | <https://www.getapp.za.com/software/2056311/resolve-1> |

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