---
description: Learn more about Inception CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Inception CRM Reviews, Cost & Features | GetApp Australia 2026
---

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# Inception CRM

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> Inception CRM supports life science sales teams with customer segmentation \& targeting, time management, cycle \& activity planning, remote calls, closed-loop marketing, pharmacy order management, inventory, expense \& contracts management, sales analysis \& forecasting, and performance tracking.
> 
> Verdict: Rated **4.7/5** by 24 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Inception CRM

 Improve each user’s productive time by capturing everything they do, in the field and out, and making it visible to them in dashboards and reports. Inception CRM will even send them reminders to keep their goals in sight.

 Give reps structured feedback via Coaching Call Assessments following monitored visits and calls. Use KPI reports to monitor their progress as they grow and improve.

 Build a complete picture of each customer, from their preferences and interests to their priorities and needs, then share that information with your entire sales team to ensure consistency and continuity.  Inception CRM helps your reps keep the conversation going, no matter who the customer meets.

 Build highly detailed customer profiles to identify new segments and find the right customers for your products. Link profiles to call reports to automatically capture and update customer information with each engagement.

 Capture activities, customer engagements, media sharing, pharmacy orders, distributor sales, sample drops, expense records, contracts and consent agreements, all in one platform.

 Equip reps with the tools they need to grow the share of your business, whether they’re detailing HCPs, selling to pharmacies, or working with KOLs and key accounts.

 D3S has robust information security across its networks and sites. Our data center provider, Dial Telecom, provides installed IDS and IPS at the network level, along with firewalls between each of the network’s logical parts. DDoS protection is located on the provider backbone to mitigate any attacks as early as possible without affecting business operations. And our provider’s unified threat management (UTM) technology is continually supported by updates in order to be able to respond to the latest security threats. 

 System administration is managed via “AdminTool”, a smart client application used by admins to configure a wide range of system parameters. These include data loading and data management; user account set up, roles and permissions; customer data attributes and profiles; activity types and workflows; call report definitions and customer data capture; media file publishing and distribution; pharmacy order templates and workflows; product price lists; cost centers, expense templates and workflows; and many other settings.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 24 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: D3S

## Commercial Context

- **Starting Price**: EUR 50.00
- **Pricing model**: Per User
- **Pricing Details**: A one-time implementation fee covers all required customization, data loading, application configuration and settings, and end-user training. The monthly service fees cover user licenses and suppport services from D3S.

Pricing is typically per user, with rates adjusted according to the number of features a company uses. Flat rate payment options are also possible, according to customer needs.

D3S offers different billing options and lets companies choose the payment structure that works best for them. Invoices can be issued monthly, quarterly or annually, with payment periods adjusted according to their rules. 

Please contact D3S for additional pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Italian, Polish, Romanian, Russian, Slovak, Spanish, Turkish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 39 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Calendar Management
- Campaign Management
- Contact Management
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Forecasting
- Interaction Tracking
- Lead Management
- Lead Qualification
- Mobile Access
- Reminders
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)

## Alternatives

1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4456 reviews)
2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6970 reviews)
3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (727 reviews)
4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18771 reviews)
5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (573 reviews)

## Reviews

### "On the hunt for a CRM." — 5.0/5

> **Yiannakis** | *8 April 2022* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Features are aligned with the company's expectations. Above all, the people behind this software understand the complexities of the pharma market and they quickly adapt to the ever-changing environment.
> 
> **Cons**: Hard to say as I cannot recall encountering any important drawback.
> 
> Inception CRM provides a real-time "helicopter view" of  your salesforce activities in the market, and/or a micro-analysis of a specific activity where and when needed.

-----

### "The best CRM for pharma and medical devices sales" — 5.0/5

> **Dorota** | *26 April 2024* | Medical Devices | Recommendation rating: 10.0/10
> 
> **Pros**: One of the standout qualities of Inception CRM that I deeply appreciate is its intuitiveness and ease of use, which is crucial for our fast-paced work environment. The platform is designed with a clear, user-friendly interface, making it accessible for all members of our team regardless of their tech proficiency.

Inception CRM is robust, featuring modules that are specifically tailored to meet the unique needs of our medical devices industry—particularly the Tasks, Warehouse and Orders modules. These modules streamline our operations by integrating essential functions that manage inventory and track orders in real-time, directly impacting our efficiency and ability to serve our clients promptly.

Another feature that significantly enhances our operational capability is the Inception CRM’s Planner. It's a very well implemented tool for our sales representatives, providing them with the necessary resources to organize their daily activities, follow up on leads, and manage customer interactions with ease.

The reporting capabilities of Inception CRM deserve special mention. The reports are not only detailed but also offer advanced feedback that helps us understand the dynamics of our entire company’s teamwork. These insights are invaluable as they inform our strategic decisions and highlight areas where we can improve processes or capitalize on strengths.

Lastly, the implementation process of Inception CRM was seamless, thanks to their proficient IT and support team. The team was incredibly supportive and proactive in ensuring that the CRM integrated smoothly with our existing data and systems. Their ongoing openness to help and address any of our concerns post-implementation has made a significant difference, allowing us to make the most out of this powerful tool. Their commitment to customer service truly enhances the overall value of Inception CRM for our company.
> 
> **Cons**: In the first few days, some of Inception CRM's more advanced features may not be fully intuitive to new and non-technical users. Although our entire team learned how to use the system very quickly, some needed a little more time to do so.

-----

### "Inception CRM review" — 3.0/5

> **Verified Reviewer** | *29 April 2022* | Pharmaceuticals | Recommendation rating: 4.0/10
> 
> **Pros**: Plenty of drop down menus, easy to progress from page to page, fairly quick call recording
> 
> **Cons**: Customer search and filter options poor; how to add new customers?
> 
> it does the job of call recording adequately.

-----

### "CRM implementation" — 5.0/5

> **Verified Reviewer** | *29 March 2022* | Pharmaceuticals | Recommendation rating: 9.0/10
> 
> **Pros**: The software is easy to use and easy to understand. easy to find sales data. Comprehensive system for evaluating work efficiency. The most important function in the product is the evaluation of sales and visits. The economic components of the software such as the calculation and the logbook are also important, it is well processed.
> 
> **Cons**: When the software is mastered, it can be overlooked. It is sometimes slower due to the volume of data processed. If it would be possible to link sales to the doctor's location, I would welcome such a possibility.

-----

### "Glenmark HPM Review - Paven Jumbu" — 4.0/5

> **Paven** | *29 April 2022* | Pharmaceuticals | Recommendation rating: 9.0/10
> 
> **Pros**: Helps plan and manage priorities with individual customers /accounts
> 
> **Cons**: Perhaps could improve on adding new identified HCPS
> 
> Excellent - Easy to use and excellent support if any issues arise

-----

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## Links

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| en-AE | <https://www.getapp.ae/software/2056025/inception-crm> |
| en-AU | <https://www.getapp.com.au/software/2056025/inception-crm> |
| en-CA | <https://www.getapp.ca/software/2056025/inception-crm> |
| en-GB | <https://www.getapp.co.uk/software/2056025/inception-crm> |
| en-IE | <https://www.getapp.ie/software/2056025/inception-crm> |
| en-NZ | <https://www.getapp.co.nz/software/2056025/inception-crm> |
| en-SG | <https://www.getapp.sg/software/2056025/inception-crm> |
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