---
description: Learn more about RapportCMS. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: RapportCMS Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [RapportCMS](/software/2056010/rapportcms)

# RapportCMS

Canonical: https://www.getapp.com.au/software/2056010/rapportcms

> RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of RapportCMS

\- Support staff available 24x7 and based in Australia
- Omichannel experience
- Diverse telecommunication network with high availability
- Local experienced staff to implement and support through your journey

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Unity4

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Unity4 for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Transcription
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (4 total)

- Blackbaud CRM
- NetSuite
- Salesforce.org Nonprofit Cloud
- SugarCRM

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software)
- [Call Recording Software](https://www.getapp.com.au/directory/935/call-recording/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Alternatives

1. [CXone Mpower](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
2. [CloudTalk](https://www.getapp.com.au/software/114835/cloudtalk) — 4.4/5 (268 reviews)
3. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (481 reviews)
4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [Talkdesk](https://www.getapp.com.au/software/100659/talkdesk) — 4.5/5 (732 reviews)

## Reviews

### "Teleworker Contact Centre Platform" — 5.0/5

> **Matias** | *11 March 2022* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: I really like the fact that we don't need to host infrastructure onsite, besides it helped us to leverage internal reporting and monitoring over all client calls.
> 
> **Cons**: The scripts in Teleworker might be limited in some aspects to have customs layouts, but other that than it is a great product.
> 
> I believe RapportCMS is a great platform, it simplify administration, increased security and allow us to take control over the client's calls. I would strongly recommend RapportCMS as a contact centre solution.

-----

### "Tedirex - Rapport Review" — 5.0/5

> **Martin** | *7 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use,  the reporting capabilities.  Ability to cut and dice information.  Speed of reports.
> 
> **Cons**: We don't integrate the software into any other platform,  the functunality is fine for our use.
> 
> We are able to report on our clients campaigns in real time without relying on third party reports.  It means we can monitor the performance of the campaigns indepently allowing us to see and deal with any campaign issues before they become a problem.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2056010/rapportcms)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/rapportcms/> |
| en-AE | <https://www.getapp.ae/software/2056010/rapportcms> |
| en-AU | <https://www.getapp.com.au/software/2056010/rapportcms> |
| en-CA | <https://www.getapp.ca/software/2056010/rapportcms> |
| en-GB | <https://www.getapp.co.uk/software/2056010/rapportcms> |
| en-IE | <https://www.getapp.ie/software/2056010/rapportcms> |
| en-NZ | <https://www.getapp.co.nz/software/2056010/rapportcms> |
| en-SG | <https://www.getapp.sg/software/2056010/rapportcms> |
| en-ZA | <https://www.getapp.za.com/software/2056010/rapportcms> |

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