Synchroteam
Synchroteam
About Synchroteam
Synchroteam is a cloud and mobile-based field service management (FSM) software designed for mobile workforce that simplifies business processes such as time tracking, scheduling, dispatching, calendar and job management, invoicing, reporting, mapping, CRM, inventory management, and more. The platform integrates with third-party platforms such as Quickbooks, Xero, Sage, and Zoho CRM.
The workforce management software caters to SMB and large enterprises in HVAC, electrical, inspection, pest control, plumbing, maintenance, scheduling, security, and many other industries. Its advanced route optimization minimizes travel time by reorganizing jobs, enhancing productivity, and reducing fuel costs.
Pricing starting from:
USD 39.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Synchroteam
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Pricing starting from:
USD 39.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Synchroteam: 159
Alternatives
Jobber
FieldPulse
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Fieldd
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Company size
Time used
94 Reviews
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- Used Weekly for 1+ year
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Enables dispatch management in an easier mode
Reviewed on 30/05/2018
The workflow is smooth and manageable
The workflow is smooth and manageable
Pros
There is a free trial mode for the software before making the final decision to buy the product
There is online support available to the new users
Cons
In areas where there is slow connection tracking down the various employees can be challenging in that situation
Response from Synchroteam
Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Really easy to use - intuitive design. Missing some functionality that would help.
Reviewed on 08/05/2018
Much better scheduling, ease of use. Really easy for all levels within our organization to see and...
Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.
Pros
Ease of Use, design, GUI - mobility features.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.
Cons
Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.
Response from Synchroteam
Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
worth his money
Reviewed on 13/02/2019
For our small team the software is very good. It gives me the opportunity to better manage our...
For our small team the software is very good. It gives me the opportunity to better manage our customer service and make the work more transparent to the customer.
Pros
reat flexibility, excellent customer service, value for money compared to other products very good
Cons
Planning a bit awkward, no own mobile solution for the administrator
Response from Synchroteam
Thank you for your feedback on Synchroteam¿s Field Service Management Solution, and find it a great fit for your mobile workforce. We are happy to hear you find our solution as flexible as it is valuable. We are glad our customer service has been able to assist you in resolving issues, and encourage you to reach out to them to help the planning aspects you might be having some trouble with. We recommend checking out our blog (https://www.synchroteam.com/blog/), which has tons of tips and best practices for enhancing customer service and making the work even more transparent to the customer.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Helpful, but a little underdone
Reviewed on 06/10/2018
Synchroteam was a top contender for our business, but we ultimately went another direction. The...
Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.
Pros
Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized
Cons
Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.
Response from Synchroteam
Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
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Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Straight forward and easy to utilize.
Reviewed on 04/12/2018
Pros
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.
Cons
Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.
Response from Synchroteam
Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.
Synchroteam FAQs
Below are some frequently asked questions for Synchroteam.Q. What type of pricing plans does Synchroteam offer?
Synchroteam offers the following pricing plans:
- Starting from: USD 39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
A 14-day free trial is available.
Q. Who are the typical users of Synchroteam?
Synchroteam has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Synchroteam support?
Synchroteam supports the following languages:
Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Synchroteam support mobile devices?
Synchroteam supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Synchroteam integrate with?
Synchroteam integrates with the following applications:
Dynamics 365, Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Accounting, Sage X3, Stripe, Xero, Zapier, Zoho CRM
Q. What level of support does Synchroteam offer?
Synchroteam offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
Related categories
See all software categories found for Synchroteam.
Scheduling Software