Synchroteam

Field service management software. Live support. Free trial.

4.4 /5 (50 reviews) Write a Review!

Synchroteam Overview

What is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs.

Synchroteam features scheduling, dispatch, calendar, job management, reporting, CRM, inventory management, time tracking, invoicing and Google maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Xero, Sage, and Zoho CRM.

Our Field Service Management (FSM) / Workforce Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, Security and many other industries.

Create your Synchroteam account in less than 1 minute and get organized
with our affordable, powerful and customizable field service solution. Live support.

Synchroteam Overview

Cost

Starting from
USD 22.00/month

Pricing options

Free Trial
Subscription
Value for money

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.


Synchroteam Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Traditional), Czech, Dutch, English, French and 8 others, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

Synchroteam screenshot: Schedule Assist
Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Map & Driving Synchroteam screenshot: Invoice Synchroteam screenshot: iPhone Synchroteam screenshot: connectors Synchroteam screenshot: Schedule Assist Synchroteam screenshot: Customer Management Synchroteam screenshot: Job Detail Synchroteam screenshot: Business Hours Synchroteam screenshot: Skills Management

Synchroteam Reviews

Synchroteam Reviews

Overall rating
4.4
/
5
Excellent
28

Very good
18

Average
3

Poor
0

Terrible
1

Value for Money
4.3
Features
4.1
Ease of Use
4.3
Customer Support
4.2
92% recommended this app
Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Ben W.

Excellent Software with excellent service


Adam B.

Great overall Product


Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Benton T.

Used in start up company

It is getting the job done.


Joe L.
Industry: Telecommunications
Company size: 13-50 Employees

Initial review

Used Daily for 1-5 months
Reviewed on 20/06/2019
Review Source: Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Response from Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben W.
Industry: Computer Software
Company size: 2-10 Employees

Excellent Software with excellent service

Used Daily for 1-5 months
Reviewed on 18/08/2019
Review Source: Capterra

Pros

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Response from Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam B.
Industry: Construction
Company size: 13-50 Employees

Great overall Product

Used Daily for 1-5 months
Reviewed on 08/06/2020
Review Source: Capterra

Pros

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures. It's been very helpful with keeping our business as organized as possible which can be a struggle at times

Cons

- The cost is a bit pricey since it's american pricing.
- I wish is would be compatible with Sage 50 as it seems to be with Sage 30 & 100
- I also would like it to be able to GPS locate when the employees start and finish their job so that in the report we'll be able to tell customers that this job was started when we arrived at your house at this GPS location and also it was completed at this time at this same GPS location. If this could be an automatic feature it would be great. This would eliminate debates with customers on how long they were actually on site.

Response from Synchroteam

Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan P.

Not great, not terrible

Used Daily for 1-5 months
Reviewed on 27/12/2017
Review Source: Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Response from Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 0.0/10

Benton T.
Industry: Management Consulting
Company size: 2-10 Employees

Used in start up company

Used Daily for 1-5 months
Reviewed on 24/06/2020
Review Source: Capterra

It is getting the job done.

Pros

The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck.

Cons

There are some common features I would expect to see that aren't there, but I've found work-arounds.

Response from Synchroteam

Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.6/10
Based on 50 user ratings
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Synchroteam Pricing

Synchroteam Pricing

Starting from
USD 22.00/month
Free Trial
Subscription
Value for money

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

One Free administrator account
Integrates with:
- Google Calendar, iCal and Outlook
- Quickbooks Online, Sage, and Xero
- ZohoCRM
Free setup & training
A 14 day free trial is available. No credit card required.

Value for Money
4.3/5
Based on 50 user ratings
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Synchroteam Features

Synchroteam Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.1/5
Based on 50 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Synchroteam

Additional information for Synchroteam

Key features of Synchroteam

  • 15 languages supported
  • Activity section to declare leaves
  • Administrator, Manager & Technician
  • All currency supported
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Billing and invoicing for parts & services
  • Customer signature capture
  • Customizable job reports
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Drag & drop scheduling & dispatch
  • Embedded Database
  • Full Client database with sites, equipment, job and history
  • Full Data Encryption (Mobile+Communication)
  • Full Drag & Drop Scheduling tool
  • Full Form manager and designer
  • Full Graphical User Interface
  • Full Inspection Job report
  • Full Quickbooks Online integration
  • Full SSL encryption
  • Full Search Engine
  • Full Stock management module
  • Full Technician monitoring
  • Full Web API
  • Full Work Order management
  • Full Work history for Customer, Site, Equipment
  • Full app customization
  • Full graphical Job Report form editor
  • GPS tracking
  • Graphical schedule view per Day, Week and Month
  • Image library for Pictures associated to Jobs
  • Integration with Xero and QBO
  • Inventory Management
  • Inventory module
  • Invoices and Quotations plus Quotation to Job
  • Job status tracking
  • Mobile App available for Android and iOS
  • Mobile Job to PDF conversion
  • Mobile Signature capture
  • Mobile app
  • Mobile support full wireless infrastructure
  • Multi-Company
  • Multi-Site management
  • Multi-technician job scheduling
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Offline mobile client
  • Parts Catalog
  • Personal & Team calendar
  • Push notifications
  • QR Code and Barcode scanning on the Mobile App
  • Quotation & Invoicing management
  • Quotation management with automatic Job creation upon approv
  • Quote management
  • Real time Scheduling and Tracking
  • Real-time technician mapping & geolocation
  • SaaS solution with real time backup
  • ScheduleAssist - intelligent scheduling recommendations
  • Searchable customer records
  • Secure login + TouchID support
  • Secured access to Job reports, Status, Job Request
  • Solution design for global corporation
  • Sync Jobs scheduling with Google Calendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Sync Jobs scheduling with iCalendar
  • Time Tracking
  • Totally configurable by task
  • Touch ID support for iOS App
  • Track Parts across your depots and manage movements
  • Unlimited Custom Fields
  • Xero and QBO accounting add-on
  • Zoho CRM + custom integrations
  • multiple billing rates and taxes
  • multiple projects
  • unlimited Job reports
  • unlimited Job templates
  • via our Web APIs

Benefits

  • Dispatch jobs quickly and efficiently with simple, intuitive scheduling.
  • Know the location and routes of workforce and jobs with real-time mapping.
  • Maintain up-to-date customer database with a CRM designed for field service.
  • Keep jobs well-organized with our fully searchable and sortable field service management tool.
  • View the most important information with flexible, customizable reports.
  • Provide efficient service delivery with parts movement and inventory management.
  • Create and manage invoices seamlessly with our free connectors to your accounting platform.
  • No hosting, set-up or upgrade fees.
  • Integrates with third-party software.
  • Live support.

  • GetApp Analysis

    GetApp Analysis

    Preventative maintenance isn’t just for large machinery. Mobile workforces run at optimum capacity when they’re well maintained and potential logjams are spotted before they push a system into chaos. Synchroteam is a cloud-based field service management solution that optimizes costs and streamlines tasks like dispatching, scheduling, and reporting for mobile workforces. Synchroteam acts as a mobile command center, giving field service technicians the tools they need to work quickly and communicate with their teams back in the office in real-time.

    A complete solution for businesses that require interaction with mobile staff, Synchroteam has customers with anywhere from five to 2,000+ employees. The multi-lingual platform saves its users time on paperwork, it ensures field workers never miss appointments, and it helps growing organizations take on more jobs with less effort. Key features include scheduling and dispatching, job reporting, and the ability to effectively manage field workers.

    Customer Management

    What is Synchroteam?

    A cloud-based field service management solution, Synchroteam optimizes costs, dispatching, scheduling and reporting for businesses with mobile workforces. The solution is most frequently used by businesses in the energy, maintenance, medical, telecoms, security, and HVAC industries.

    Technicians, inspectors, investigators, and other service-oriented employees can all use Synchroteam to stay in sync with their offices while they’re out on the road. Smart scheduling and dispatching tools give users a way to examine their daily schedules and make dynamic changes based on events happening in real-time. A unique scheduling wizard analyzes existing schedules and suggests the best time slots for new jobs, as well.

    Synchroteam keeps field service workers on task, and it keeps the front office staff that supports those workers apprised of the latest updates and scheduling changes. Jobs are separated into buckets based on the current status, and flexible records are easily searchable at a moment’s notice. Even customers can get access to their own reports and job histories through a customer portal that Synchroteam provides.

    Invoicing

    Synchroteam Main Features

    Scheduling & Dispatching

    Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

    Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

    ScheduleAssist

    Geolocation with GPS

    Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

    Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

    Maps

    Managing Field Workers

    Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

    Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

    Managing Jobs

    Job Reports

    Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

    Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.

    Mobile Reports

    Synchroteam Integrations

    Synchroteam integrates with a number of popular third-party business applications, including accounting solutions like Quickbooks Online, Xero and Sage, messaging solutions like Outlook, iCal, Google Calendar, and CRM solutions like ZohoCRM.

    Synchroteam Pricing

    Synchroteam offers one comprehensive plan with no hosting fees, setup fees, or upgrade fees. Users can cancel at any time. Synchroteam offers free web services (API) and cloud connectors, as well as free setup and training. One free administrator account is available for each plan.

    Synchroteam Bottom Line

    • Allows organizations to manage more jobs with less effort
    • Designed for any business that requires interaction with mobile staff
    • Addresses customers from five to 2,000+ users
    • Large number of customizable elements
    • Offers a complete suite of web services to integrate with existing IT systems

    Synchroteam FAQs

    Synchroteam FAQs

    Below are some frequently asked questions for Synchroteam.

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam offers the following pricing plans:

    Starting from: USD 22.00/month

    Pricing model: Subscription

    Free Trial: Available

    One Free administrator account Integrates with: - Google Calendar, iCal and Outlook - Quickbooks Online, Sage, and Xero - ZohoCRM Free setup & training A 14 day free trial is available. No credit card required.

    Q. What are the main features of Synchroteam?

    Synchroteam offers the following features:

    • 15 languages supported
    • Activity section to declare leaves
    • Administrator, Manager & Technician
    • All currency supported
    • Assign Notes & Reminders to Customers, Sites, Equipment
    • Billing and invoicing for parts & services
    • Customer signature capture
    • Customizable job reports
    • Database with Customer, Sites, Equipments, Jobs
    • Database with Jobs Completed, to come and notes
    • Drag & drop scheduling & dispatch
    • Embedded Database
    • Full Client database with sites, equipment, job and history
    • Full Data Encryption (Mobile+Communication)
    • Full Drag & Drop Scheduling tool
    • Full Form manager and designer
    • Full Graphical User Interface
    • Full Inspection Job report
    • Full Quickbooks Online integration
    • Full SSL encryption
    • Full Search Engine
    • Full Stock management module
    • Full Technician monitoring
    • Full Web API
    • Full Work Order management
    • Full Work history for Customer, Site, Equipment
    • Full app customization
    • Full graphical Job Report form editor
    • GPS tracking
    • Graphical schedule view per Day, Week and Month
    • Image library for Pictures associated to Jobs
    • Integration with Xero and QBO
    • Inventory Management
    • Inventory module
    • Invoices and Quotations plus Quotation to Job
    • Job status tracking
    • Mobile App available for Android and iOS
    • Mobile Job to PDF conversion
    • Mobile Signature capture
    • Mobile app
    • Mobile support full wireless infrastructure
    • Multi-Company
    • Multi-Site management
    • Multi-technician job scheduling
    • Notes & Reminders for Customers, Sites, Equipment and Jobs
    • Offline mobile client
    • Parts Catalog
    • Personal & Team calendar
    • Push notifications
    • QR Code and Barcode scanning on the Mobile App
    • Quotation & Invoicing management
    • Quotation management with automatic Job creation upon approv
    • Quote management
    • Real time Scheduling and Tracking
    • Real-time technician mapping & geolocation
    • SaaS solution with real time backup
    • ScheduleAssist - intelligent scheduling recommendations
    • Searchable customer records
    • Secure login + TouchID support
    • Secured access to Job reports, Status, Job Request
    • Solution design for global corporation
    • Sync Jobs scheduling with Google Calendar
    • Sync Jobs scheduling with Microsoft Outlook
    • Sync Jobs scheduling with iCalendar
    • Time Tracking
    • Totally configurable by task
    • Touch ID support for iOS App
    • Track Parts across your depots and manage movements
    • Unlimited Custom Fields
    • Xero and QBO accounting add-on
    • Zoho CRM + custom integrations
    • multiple billing rates and taxes
    • multiple projects
    • unlimited Job reports
    • unlimited Job templates
    • via our Web APIs

    Q. Who are the typical users of Synchroteam?

    Synchroteam has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Synchroteam support?

    Synchroteam supports the following languages:

    Chinese (Traditional), Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Synchroteam offer?

    Synchroteam has the following pricing plans:

    Subscription

    Q. Does Synchroteam support mobile devices?

    Synchroteam supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Synchroteam integrate with?

    Synchroteam integrates with the following applications:

    Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Business Cloud Accounting, Stripe, Xero, Xero, Zoho CRM

    Q. What level of support does Synchroteam offer?

    Synchroteam offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials