---
description: Learn more about Inxide. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Inxide Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Inxide](/software/2055586/inxide)

# Inxide

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> Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.
> 
> Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Inxide

\- Secure, gradual and scalable platform;
- flexible and adaptable platform
- Easily integrated with any of our clients' application;
- Real time analytics and dynamic dashboard;
- 5 generative AI engines integrated;
- based on a PaaS architecture ISO 27001 certified

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 10 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Increso

## Commercial Context

- **Starting Price**: EUR 0.80
- **Pricing model**: Other (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian, Portuguese, Spanish
- **Available Countries**: Italy

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Processing
- Blended Call Center
- Business Process Automation
- CRM
- Call Center Management
- Call Disposition

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Natural Language Processing (NLP) Software](https://www.getapp.com.au/directory/3763/natural-language-processing-nlp/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)
- [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software)
- [RPA Software](https://www.getapp.com.au/directory/1651/robotic-process-automation/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [inconnect](https://www.getapp.com.au/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [Enterprise Bot](https://www.getapp.com.au/software/2054268/enterprise-bot) — 4.5/5 (10 reviews)

## Reviews

### "StartUP CDS Inbound" — 5.0/5

> **Giovanni** | *16 May 2022* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti
> 
> **Cons**: Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire
> 
> Ottima esperienza rafforzerei il reparto HelpDesk

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### "Con Increso verso il futuro" — 5.0/5

> **Francesca** | *15 December 2022* | Renewables & Environment | Recommendation rating: 8.0/10
> 
> **Pros**: Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità.  La loro capacità di ascolto è stata un vero valore aggiunto.
> 
> **Cons**: Per il momento non sono emerse criticità.

-----

### "Piattaforma per telefonate in Telemarketing" — 4.0/5

> **Diego** | *4 February 2022* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Lato utente: piattaforma intuitiva, rapida e funzionale
Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri
La piattaforma si presenta con una facilità d'uso media
Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale
> 
> **Cons**: Gestione e visualizzazione dei report non sempre chiara ed esaustiva
Difficoltà ad agganciare la linea telefonica per i numeri fissi

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### "Ottima soluzione di Contact Managemet" — 5.0/5

> **Alessandro** | *9 March 2022* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Soluzione molto performante e duttile per il Contact Management
> 
> **Cons**: nessun inconveniente riscontrato. 
Unico difetto il pricing migliorabile rispetto ad altre soluzioni
> 
> Molto positiva

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### "Inxide per utilizzo Telemarketing" — 4.0/5

> **Filippo** | *4 February 2022* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: molto intuitivo e semplice per il lato utente.
Lato supervisore possibilità di ascolto chiamate in tempo reale.
> 
> **Cons**: le funzioni di reportistica non sono del tutto chiare.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2055586/inxide)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/inxide/> |
| en-AE | <https://www.getapp.ae/software/2055586/inxide> |
| en-AU | <https://www.getapp.com.au/software/2055586/inxide> |
| en-CA | <https://www.getapp.ca/software/2055586/inxide> |
| en-GB | <https://www.getapp.co.uk/software/2055586/inxide> |
| en-IE | <https://www.getapp.ie/software/2055586/inxide> |
| en-NZ | <https://www.getapp.co.nz/software/2055586/inxide> |
| en-SG | <https://www.getapp.sg/software/2055586/inxide> |
| en-ZA | <https://www.getapp.za.com/software/2055586/inxide> |

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