---
description: Learn more about eGain Suite. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eGain Suite Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [eGain Suite](/software/2053502/egain-suite)

# eGain Suite

Canonical: https://www.getapp.com.au/software/2053502/egain-suite

> eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of eGain Suite

\- Get past “me too” by delivering innovative and memorable experiences across channels.
- Resolve customer issues the first time, creating higher customer satisfaction and loyalty.
- Improve web self-service adoption across all user types and boost online conversion.
- Improve revenue through targeted offers.
- Improve compliance and security in customer interactions.
- Reduce unwarranted field visits, product returns, and associated costs.
- Automate your business processes in order to increase efficiency.
- Decrease agent training time.
- Increase profits by minimizing expenses and improving sales conversion.
- Speed time to benefit through out-of-the-box best-practice user interface templates and workflows.
- Preserve a complete history of your interactions with customers.
- Leverage 360-degree insight to improve customer experience, sales, and service.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- CRM
- Communication Management
- Content Creation
- Content Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1754 reviews)
2. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2053502/egain-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/egain-suite/> |
| en-AE | <https://www.getapp.ae/software/2053502/egain-suite> |
| en-AU | <https://www.getapp.com.au/software/2053502/egain-suite> |
| en-CA | <https://www.getapp.ca/software/2053502/egain-suite> |
| en-GB | <https://www.getapp.co.uk/software/2053502/egain-suite> |
| en-IE | <https://www.getapp.ie/software/2053502/egain-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2053502/egain-suite> |
| en-SG | <https://www.getapp.sg/software/2053502/egain-suite> |
| en-ZA | <https://www.getapp.za.com/software/2053502/egain-suite> |

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