--- description: Learn more about Covetrus Impromed. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Covetrus Impromed Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/77/veterinary/software) > [Covetrus Impromed](/software/2052663/impromed) # Covetrus Impromed Canonical: https://www.getapp.com.au/software/2052663/impromed Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/2052663/impromed?page=2) > ImproMed aims to streamline business operations and create ideal workflows for veterinarian practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management. > > Verdict: Rated **4.0/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 262 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: USD 5,000.00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact Covetrus Software Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling - Billing & Invoicing - Confirmations/Reminders - Imaging and X-rays - Inventory Management - Live Chat - Patient Records Management - Prescription Processing - Reminders - Telemedicine Software - Treatment Planning ## Support Options - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.getapp.com.au/directory/77/veterinary/software) ## Alternatives 1. [ezyVet](https://www.getapp.com.au/software/103877/ezyvet) — 4.6/5 (278 reviews) 2. [DaySmart Vet](https://www.getapp.com.au/software/2046656/daysmart-vet) — 4.6/5 (288 reviews) 3. [Instinct Science](https://www.getapp.com.au/software/2066226/instinct-emr) — 4.9/5 (238 reviews) 4. [Covetrus Pulse](https://www.getapp.com.au/software/106227/evetpractice) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.getapp.com.au/software/2033055/shepherd) — 4.7/5 (88 reviews) ## Reviews ### "Impromed ease" — 5.0/5 > **Elise** | *12 November 2019* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Modules are fairly easy to navigate and understand, easy to use overall, which is nice for first time users. > > **Cons**: Wish the time clock, signing in and out was easier, and could sign out when done. Also when signed back in, if you hadn't clocked back in, you'd get a reminder > > Very easy to learn quickly which is nice for first time users ----- ### "Very useful if running a 2-location practice." — 4.0/5 > **Katie** | *15 June 2021* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: We chose this software because it was one of the only ones (non-cloud based) that could allow me to access both of my locations in the same place. > > **Cons**: It takes a lot of clicks to complete tasks. Medical Records is also very busy. > > Overall, good experience. The fact that we have a satellite location that must remote connect to our main server brings up the most challenges, but this software allows you to do almost anything you can think of. There is a bit of learning curve, but once you are past that, the rest is pretty intuitive. Customer service has improved recently and we get any questions addressed pretty quickly. ----- ### "Needs major updates" — 3.0/5 > **Karen** | *10 June 2021* | Veterinary | Recommendation rating: 1.0/10 > > **Pros**: I like the appointment scheduler the most in this software, the different colors make it easier to look at in a glance. I like that it can communicate to Idexx equipment and other programs. I like the idea of intellient inventory if it worked appropriately > > **Cons**: It is not user friendly. The training videos are outdated, it is next to impossible to get someone on the help chat feature consistently as well as when you call. The updates are not very helpful. It does not feel like there is any user feedback when these are done. Most frustrating - Why do the treatment plans, not become part of the record so we can easily print the notes and time stamps to give to referral hospitals. This is a big miss It is extremely outdated, it runs slow, sometimes does not even come up when loaded even though we have a fast server. Reporting is very difficult. It is not really labeled in a way to be able to find the information you need. Too many glitches and not frequent enough updates Not cloud based. We have to practice up to date medicine we should have up to date software Setting up admin users and accessibility is really difficult. I still can't figure out if there is a master area of allowances or do we really have to change it for every individual person as to who has access to what. > > Cumbersome and clunky. We are definitely able to use the system, but it is not reliable. Daily I hold my breath in trying to figure out what is going to go wrong today. There are so many improvements this software needs to make it more user friendly. ----- ### "No regrets with my decision." — 5.0/5 > **Brian** | *16 June 2021* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Impromed handles all of our software needs and was the only company that could supply the technology we needed for our multi-practice business in 2004. > > **Cons**: Training is essential. New employees take a little time to learn the software. There are several ways to get to the same location and that is difficult for some to grasp. > > Excellent. Customer service is vital to the software running properly and Impromed has excellent support staff. ----- ### "Impromed for Dummies" — 4.0/5 > **laura** | *28 May 2020* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: I purchased this software with the intent of going paperless for medical records and at the time Impromed was the best one available for this - it has the capability of doing do much stuff that we would use every day. The common reports available are easy to access and if there is a report or a search that we would like to do, impromed comes up with a search that works for us. Inventory management is complex but once mastered is a tremendously powerful tool. > > **Cons**: Whenever we have a windows 10 update (not optional as to time or place) come through, it tends to either crash our server or cause problems with all of our printers and other connections. Other than that, we rarely have issues with the software. > > Reports are great and easy. Our inventory control is reliable and it is easy to spot problems. Client communication is improved. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/2052663/impromed?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2052663/impromed) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data