---
description: Learn more about Wolken ServiceDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Wolken ServiceDesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Wolken ServiceDesk](/software/2051975/wolken-servicedesk)

# Wolken ServiceDesk

Canonical: https://www.getapp.com.au/software/2051975/wolken-servicedesk

> Wolken ServiceDesk is a cloud-based software designed to help businesses streamline service management, incident tracking, and change management operations. It enables employees to interact with customers and vendors, raise service requests, and automatically route tickets to appropriate agents.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Wolken ServiceDesk

Our unique selling point (USP) lies in our ability to provide a highly scalable and customizable platform that integrates multiple applications and services, catering to the specific needs of each organization. Wolken's solution helps businesses streamline their operations, enhance collaboration, and optimize productivity by leveraging the power of the cloud.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wolken Software
- **Location**: San Mateo, US

## Commercial Context

- **Starting Price**: USD 30.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: The pricing starts from $30 Per Agent Per Month for Support Analysts
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Asset Tracking
- Audit Trail
- Change Management
- Configuration Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Project Management
- Self Service Portal

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)
- [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [InvGate Service Management](https://www.getapp.com.au/software/101213/service-desk) — 4.6/5 (108 reviews)
4. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews)

## Reviews

### "Wolken ServiceDesk issues tracking on a single click." — 4.0/5

> **Verified Reviewer** | *30 June 2021* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.
> 
> **Cons**: The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2051975/wolken-servicedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/wolken-servicedesk/> |
| en-AE | <https://www.getapp.ae/software/2051975/wolken-servicedesk> |
| en-AU | <https://www.getapp.com.au/software/2051975/wolken-servicedesk> |
| en-CA | <https://www.getapp.ca/software/2051975/wolken-servicedesk> |
| en-GB | <https://www.getapp.co.uk/software/2051975/wolken-servicedesk> |
| en-IE | <https://www.getapp.ie/software/2051975/wolken-servicedesk> |
| en-NZ | <https://www.getapp.co.nz/software/2051975/wolken-servicedesk> |
| en-SG | <https://www.getapp.sg/software/2051975/wolken-servicedesk> |
| en-ZA | <https://www.getapp.za.com/software/2051975/wolken-servicedesk> |

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