---
description: Learn more about Engagement Hub. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Engagement Hub Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Engagement Hub](/software/2051302/engagement-hub)

# Engagement Hub

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> Engagement Hub is consultation software that helps organisations inform, collaborate, and engage with communities. Administrators can create personalized websites, add project-related details, import stakeholder lists, and build registration forms on a unified interface.
> 
> Verdict: Rated **4.3/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Engagement Hub

\- 38 engagement tools such as surveys, interactive mapping, ideas walls and document libraries 
- Fully customisable and branded engagement websites
- Only engagement software to include an SRM (Stakeholder Relationship Management Software)
- In-depth reporting and insights
- Manage your team via tasks
- Text analysis, feedback tagging and sentiment analysis
- Built-in communication tools
- Segment your stakeholders and get real-time insights
- Import databases, actions and notes

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 8 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: My Business App
- **Location**: Balmain, Australia
- **Founded**: 2014

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Simply Engagement Hub offers more features and functionality for less. Please contact My Business App for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Budgeting/Forecasting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Contact Database
- Contact Management
- Content Management
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Reporting Tools](https://www.getapp.com.au/directory/931/analytics-reporting/software)
- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)
- [Community Software](https://www.getapp.com.au/directory/585/online-community/software)
- [Government Software](https://www.getapp.com.au/directory/669/public-sector/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Instagram](https://www.getapp.com.au/software/107131/instagram) — 4.7/5 (5147 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24055 reviews)
4. [Discord](https://www.getapp.com.au/software/2052950/discord) — 4.6/5 (532 reviews)
5. [uuki](https://www.getapp.com.au/software/2064137/uuki) — 4.6/5 (186 reviews)

## Reviews

### "I am a user, i like it." — 5.0/5

> **Verified Reviewer** | *6 April 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Well Designed and easy to use.
Supports a better work-life balance and improves productivity.
> 
> **Cons**: No major issues just a few connection problems and a lack of more features.
> 
> very helpful, useful tool to have.

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### "Implemented for several clients - excellent software with brilliant stakeholder functionality" — 5.0/5

> **Karenna** | *9 February 2021* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Unlike other software providers in this space like Engagement HQ or The Hive, Engagement Hub has an integrated stakeholder management system which is incredibly powerful. So on top of all the great tools to engage users on the front end - it makes the administration easier and more impactful. For example, being able to run reports of all users, tagging and segmenting user groups and communicating directly with each or being able to see a report of all the activity a user has undertaken on the site. It makes reporting and especially audit reporting much easier and vastly improves organisations' stakeholder engagement. The other great thing about the software is the team behind it, their passion and their knowledge - they are stakeholder engagement specialists so they understand both the software and what we're trying to achieve on the ground. They've made implementation and deployment simple and the ongoing support is second to none. Over the years I've recommended and implemented this software for many clients and I can't recommend it enough.
> 
> **Cons**: Nothing - all ideas I forwarded were taken up into the development roadmap and often implemented really quickly
> 
> Excellent service and software functionality that outranks all the competitors on the market

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### "Not quite what we thought it would be." — 2.0/5

> **Amanda** | *11 December 2024* | Nonprofit Organization Management | Recommendation rating: 2.0/10
> 
> **Pros**: The ability to make it private for members only, rather than publicly accessible. Members could access information and resources that made it a benefit of membership.
> 
> **Cons**: It was a very manual process to upload information. If you upload something in one project, you cannot transfer that information to another section, it needs to be manually uploaded again.
> 
> The IT team were very responsive to our enquiries, however, this system is not quite what was described. Many members complained about the difficulty in navigating the site, even though training was provided.

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### "Verity Nature" — 4.0/5

> **Richie** | *12 December 2024* | Environmental Services | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to capture, record and report on engagement efforts.
> 
> **Cons**: Not knowing how to run dashboard reports.
> 
> Efficient, innovative, smart and cost effective.

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### "Domenica Jensen Equis Australia" — 5.0/5

> **Domenica** | *24 January 2023* | Management Consulting | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use. Functionality. Extensive customisation options.  Great integration of people, issues, projects. Ability to showcase our brand visually. Excellent reporting features.
> 
> **Cons**: The email features are great, and we can design some visually pleasing templates. However, end users are unable to customise the design of the system generated emails and need to rely on the team to customise them for us. Having noted that, I do have to say, the team does a great job in customising everything as we want it to be.
> 
> An incredible product and an incredible team. Selfless and endless support offered to us by \[sensitive content hidden\]  and her team have been second to none. I have been in business for over 34 years, and I am yet to meet a manager as dedicated, as efficient, as intelligent and switched on, or as kind, thoughtful and supportive of \[sensitive content hidden\] . She really is like a life raft when we need her the most. Whatever business I move to, I will move the Engagement Hub software and \[sensitive content hidden\]  with me.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2051302/engagement-hub)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/website-ecommerce-software/a/engagement-hub/> |
| en-AE | <https://www.getapp.ae/software/2051302/engagement-hub> |
| en-AU | <https://www.getapp.com.au/software/2051302/engagement-hub> |
| en-CA | <https://www.getapp.ca/software/2051302/engagement-hub> |
| en-GB | <https://www.getapp.co.uk/software/2051302/engagement-hub> |
| en-IE | <https://www.getapp.ie/software/2051302/engagement-hub> |
| en-NZ | <https://www.getapp.co.nz/software/2051302/engagement-hub> |
| en-SG | <https://www.getapp.sg/software/2051302/engagement-hub> |
| en-ZA | <https://www.getapp.za.com/software/2051302/engagement-hub> |
| fr | <https://www.getapp.fr/software/2051302/engagement-hub> |
| fr-BE | <https://fr.getapp.be/software/2051302/engagement-hub> |
| fr-CA | <https://fr.getapp.ca/software/2051302/engagement-hub> |

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