About AIM
Tri-Tech empowers retailers, enabling them to focus on their craft and the customer while spending less time in the operational weeds. Our full suite of network-based POS solutions provides the tools and technology you need to keep your business running like a well-oiled machine ― all customized to your niche market.
As a leading, family-owned innovator in POS software for four decades, we know what it takes to maximize efficiency within your business through one, streamlined system. Discover why so many other retailers nationwide trust Tri-Tech to elevate and simplify everyday commerce.
Images
Not sure about AIM?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Dynamics 365
QuickBooks Enterprise
RepairShopr
RepairDesk
Reviews
Already have AIM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Phenomenal Experience
Reviewed on 29/06/2020
We were having problems remembering who put what in the system and if it got logged in correctly...
We were having problems remembering who put what in the system and if it got logged in correctly and whatnot. The ATF Compliant Bound Book completely mitigates that problem. The Technical Support team has been able to answer each and every question I've had, which is incredible, considering I've called them many times when I've in the middle of a process (both on the test system AND live system) I don't understand or forgot how to continue on. They've been wonderful and have not at all made me feel crazy or gotten tired of answering my questions. I cannot say enough good things about my experience. We did have a small issue with a scanner, but the way it was handled was done so professionally and so well, that I consider it a privilege to have dealt with the company in this manner. It showed me that they really care about their customers and back their products and will make it right, no matter what.
Pros
We have been utilizing the POS (Point of Sale) System, and it's very intuitive. You go through a couple test transactions, and it's like riding a bike. You can do it so quickly and effectively. We used the testing system and were able to play around it a lot without worrying about mistakes that will mess up your entire system. We have the label printer, the receipt printer, and the wireless scanner, and they have made our little gun shop look SO professional and streamlined. Gone are the days of handwritten receipts! We can now track customers to see what each person buys and can add notes and wish list items! The Bound Book is ATF compliant, and it has made checking the firearms in and out a breeze. We are going to be purchasing the PO module next, so I can't wait to implement that!
Cons
I can't really say there are any Cons...I would just say it is a bit of a learning curve and can be a bit overwhelming at first, but the support that is offered is just phenomenal.
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An overall great product
Reviewed on 30/09/2022
We moved from a custom AS400 program written for our company to AIM almost 10 years ago. We've...
We moved from a custom AS400 program written for our company to AIM almost 10 years ago. We've been very pleased with AIM & never looked back. No program is perfect & they all have their little quirks, but we've been very pleased with AIM & have no interest in shopping for another platform.
Pros
There is a lot to unpack in this program, but once you've learned the system it's an all-in-one package & is fast, easy & efficient to use. Integration between our website, payment processing, shipping, etc. make our life easier. The program is constantly updated with enhancements & quality of life updates making the software faster & better to use. Tech support is very responsive to our needs & requests, development has made many changes to the software at our request to better fit our needs.
Cons
The Vortx web platform that integrates with AIM comes with a lot of limitations & the custom report tool is difficult to use. The SQL platform version 12 uses is powerful, but the hardware & software startup cost (SQL especially) can be high. There is not a good solution for working with products that are sold in both a physical AND digital format.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
AIM once the sale is made we don't care.
Reviewed on 25/08/2022
I have been trying for several years now to get this company to finish installing the software with...
I have been trying for several years now to get this company to finish installing the software with all paid for data transfers. AIM tech support Has been supposedly working on entering my inventory for about four years now.
Every time I call I get the we supplied the software so that I owe for it even though it is totally unusable without my inventory and bound FFL book installed. And just because I paid for extra for data transfer to make the program usable does not mean that that AIM has to actually do it (simple Excel format)
Tech support is useless as none of them have done their job yet. I am going to have to take the time away from my business to take these crooks to court.
Pros
Looks like if it worked it would be nice.
Cons
The way it just sits there with no data for the last several years waiting for AIM software to finish their job.
The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Softrware, and even better customer service
Reviewed on 30/04/2021
Pros
Three (3) years ago, as I was increasingly becoming frustrated with my previous POS system, I researched various options. In doing so, I discovered a software system called AIMsi, which is a Tri-Technical system. I was contacted by [SENSITIVE CONTENT HIDDEN] and walked through the process and signed the agreement. Admittedly, navigating this software was a bit intimidating I became frustrated with the learning curve and gave up on the software that I had paid for. A few months later I was contacted by [SENSITIVE CONTENT HIDDEN]to see how I was liking the software. I described my experience with the software thus far, to include my frustrations with the setup, navigation, troubleshooting, etc. [SENSITIVE CONTENT HIDDEN] was extremely patient and professional. Additionally, rather than treat me as a generic customer, he listened attentively, was compassionate and did not close the discussion until he identified a path forward for which he could properly resolve my issue. [SENSITIVE CONTENT HIDDEN]expressed a great deal of concern, acknowledging the cost I paid for the software and that it was of the upmost importance to him that I experience the full range of the product. Thereafter, [SENSITIVE CONTENT HIDDEN] registered me for training sessions, at no cost, and followed up with me repeatedly (2-3 times weekly) until I was comfortable with using the software. The software is great and the staff who have all been friendly and willing to help when I called for tech support.
Cons
sometimes the software can appear to be complicated gaining a understanding of its functionality helps
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Customer Support
Reviewed on 11/11/2019
Our company spent a lot of time looking for a new POS system. After a ton of research we decided to...
Our company spent a lot of time looking for a new POS system. After a ton of research we decided to go with Tri-tech. We could not be happier. Our Rep was very nice and not pushy. We've had the POS system for just about 2 years and my rep that sold me the system told me if I have ever need anything just to call him. I've held him to it and he has definitely kept his word. They're tech support has been great but, if I have to have one negative thing it would be on the tech support. The problem is when you call tech support for a question you just get a random person. The person you talk to will help you fix the problem you're having but, if you call back for the same issue, you get a different person that has a different way to fix the problem. So it could get confusing at times. I talked to my rep and he assured me they were making changes to make sure the support you get is more consistent. But honestly its a very small complaint and in no way affects the 5 star rating. If your looking for a new POS system I would strongly recommend taking a look at Tri-Technical Systems.
Pros
The customer support was great. It seemed the easiest to use. We are not a big company and this seemed to work best for us.
Cons
Tech support is a little confusing. I described below, when you call customer support you talk to a different person. That can cause an issue because each person has a different way to fix the problem you're having.
AIM FAQs
Below are some frequently asked questions for AIM.Q. What type of pricing plans does AIM offer?
AIM offers the following pricing plans:
- Starting from: USD 995.00/one-time
- Free Trial: Not Available
Q. Who are the typical users of AIM?
AIM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does AIM support?
AIM supports the following languages:
English
Q. Does AIM support mobile devices?
AIM supports the following devices:
Q. What other apps does AIM integrate with?
AIM integrates with the following applications:
FastBound, Smartwaiver
Q. What level of support does AIM offer?
AIM offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
See all software categories found for AIM.
