---
description: Learn more about WaitWell. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: WaitWell Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Waitlist Software](/directory/1575/waitlist/software) > [WaitWell](/software/2050993/waitwell)

# WaitWell

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> WaitWell is a scalable, configurable platform for queue management and appointment scheduling, combining real-time updates, dashboards, analytics, AI-powered features, and open API integrations to streamline service, cut wait times, optimize staffing, and enhance the customer experience.
> 
> Verdict: Rated **4.9/5** by 84 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of WaitWell

Streamline staff workflows with a real-time dashboard and Waillo Insights that surface key queue status and service volume trends.

Allocate resources efficiently using actionable analytics and plain-language insights from Waillo to support smarter staffing decisions.

Reduce staff workload with automated appointment scheduling, queue management, and Waillo Chat handling routine customer questions.

Quickly identify bottlenecks and adjust staffing in real time using dashboard data and Waillo Insights.

Track trends and monitor service efficiency with reporting tools and AI-powered insights derived from WaitWell data.

Scale and configure the platform for single- or multi-location operations with consistent workflows and insights across sites.

Integrate seamlessly with CRM, EHR, and other systems via open API for smoother workflows and unified data access.

Simplify complex service operations without increasing administrative burden by combining automation, dashboards, and AI assistance.

Improve staff productivity with clear visibility into customer flow, service priorities, and insight-driven recommendations.

Reduce walk-in congestion as Waillo Chat guides customers to the right service, queue, or appointment before arrival.

Maintain consistent service quality across locations with configurable workflows and centralized insights.

Empower teams with data-driven insights from Waillo to optimize staffing, reduce downtime, and improve throughput.

Provide staff with mobile-friendly tools and insight access to manage queues and appointments on the go.

Enhance customer satisfaction with real-time updates, shorter wait times, and instant answers from Waillo Chat.

Support digital transformation initiatives by combining automation, conversational AI, and operational intelligence.

Secure Single Sign-On access with inclusive, WCAG-compliant design for all users.

Protect sensitive customer and patient data with HIPAA compliance and SOC 2 certification.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 84 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: WaitWell

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Usage Based
- **Pricing Details**: Starting at $29/month/location
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, French, German, Spanish, Ukrainian
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Availability Management
- Calendar Management
- Client Database
- Client Management
- Communication Management
- Compliance Management
- Confirmations/Reminders
- Contact Management
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History

## Integrations (25 total)

- CharmHealth
- Freshservice
- Google Authenticator
- Google Calendar
- Google Forms
- Google Meet
- Google Sheets
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Mailchimp
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams

... and 10 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Waitlist Software](https://www.getapp.com.au/directory/1575/waitlist/software)

## Related Categories

- [Waitlist Software](https://www.getapp.com.au/directory/1575/waitlist/software)
- [Visitor Management Systems](https://www.getapp.com.au/directory/334/visitor-management/software)
- [Appointment Scheduling Software](https://www.getapp.com.au/directory/316/appointments-scheduling/software)

## Alternatives

1. [Archie](https://www.getapp.com.au/software/2070952/archie) — 4.9/5 (81 reviews)
2. [Vizito](https://www.getapp.com.au/software/109495/vizito) — 4.7/5 (168 reviews)
3. [The Receptionist for iPad](https://www.getapp.com.au/software/101649/the-receptionist-for-ipad) — 4.8/5 (328 reviews)
4. [Swiftlane](https://www.getapp.com.au/software/2056649/swiftlane) — 4.6/5 (88 reviews)
5. [Qminder](https://www.getapp.com.au/software/116827/qminder) — 4.8/5 (93 reviews)

## Reviews

### "Great Application & Service\!" — 4.0/5

> **Annie** | *28 September 2021* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The software is user-friendly and easy to to configure. The performance is great too\! With the help of this software,our stores are able to manage lines and appointments easily and with less effort since customers are able to join/cancel themselves. This was very helpful for us especially during the pandemic to help with health \& safety protocols and social distancing.
> 
> **Cons**: No software is perfect, and there are always room for improvements. Here are some recommendations
1. Ability to move stores between regions and have better restrictions for reporting at the director levels
2. Easier way to manage permissions for staff members across multiple stores and regions
3. Customizable colours for branding
4. Ability for customer to select the staff member they would like to see when joining the queue or booking an appointment
5. Bulk edits to select configurations / templates within the same area for multiple locations and regions. For example, I may want to bulk update 9 out of 10 text templates for seleect locations/regions
6. Multi-lingual language support for custom inputs
> 
> Extraordinary\! From the assessment to launch, they were accomodating, professional, and resolved any questions or issues very quickly which made the process that much easier.

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### "Even I can use Waitwell easily\!" — 5.0/5

> **Ali** | *28 September 2022* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: Waitwell is so user friendly\!  I have zero tech skills, and was able to create customized messaging for students/clients and configure settings to meet the changing needs of our unit.  Anything I wasn't able to figure out, received very prompt attention from the Waitwell team.  Their customer service is incredible\!
> 
> **Cons**: In truth, this product work so well, I have no issues.  While definitely, not a con, the only challenge I had was pacing myself.  There are so many ways to integrate Waitwell, I wanted to use everything at once.  Start simple add, and more features as you become familiar with the system.  Trying to use everything at first slowed implementation.
> 
> Waitwell has improved our customer experience,and give us data that mininimizes our need for separate CRM software.  The customization abilities, incredible customer service, and user friendliness of Waitwell all make this product the best I've seen.

-----

### "Easy and Functional" — 4.0/5

> **Shayna** | *24 September 2021* | Government Relations | Recommendation rating: 8.0/10
> 
> **Pros**: Its simple to use and love the note feature that you can place to keep track of what your client may need.
> 
> **Cons**: Sometimes the texting feature doesn't work that great. I find people saying they texted the number and will be upset when it hasn't shown up.

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### "WaitWell was a THE solution to organizing our student traffic." — 5.0/5

> **Kate** | *3 November 2022* | Primary/Secondary Education | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use on both the front and back ends. I like the controls that we have as administrators once it is all set up. We have dealt mainly with \[SENSITIVE CONTENT\] - she is amazing and so responsive. Works to understand our needs; then tries different ways to accommodate it. Also teaches us what we can do on our own.
> 
> **Cons**: I, honestly, can't think of a con. It was a change in culture and processes - so we are waiting for the students to catch on and for other offices on campus to join. We were one of the earlier adopters of the technology. But, students are super responsive - I don't anticipate any issues when we introduce a new online booking system that differs from what we currently use.
> 
> Our overall experience has been very positive. We are less than a year out - but I am looking forward to seeing a year's worth of statistics and the ebbs and flows in our traffic.

-----

### "Enhance your booking with  'WaitWell'" — 5.0/5

> **DENNIS** | *10 December 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: It is user-friendly with a dashboard that is easy to use \& understand.
It has all the relevant reports that cover all areas of an organization.
It is available 24/7 and therefore can be easily accessed.
> 
> **Cons**: I don't have any disadvantages with this software. My only concern is on pricing in that it is a bit expensive to acquire.
> 
> It has helped us digitize and integrate various business departments which has eased/ shortened the processes and enhanced proper tracking, scheduling \& overall reporting.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2050993/waitwell)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/waitwell/> |
| en-AE | <https://www.getapp.ae/software/2050993/waitwell> |
| en-AU | <https://www.getapp.com.au/software/2050993/waitwell> |
| en-CA | <https://www.getapp.ca/software/2050993/waitwell> |
| en-GB | <https://www.getapp.co.uk/software/2050993/waitwell> |
| en-IE | <https://www.getapp.ie/software/2050993/waitwell> |
| en-NZ | <https://www.getapp.co.nz/software/2050993/waitwell> |
| en-SG | <https://www.getapp.sg/software/2050993/waitwell> |
| en-ZA | <https://www.getapp.za.com/software/2050993/waitwell> |
| fr | <https://www.getapp.fr/software/2050993/waitwell> |
| fr-BE | <https://fr.getapp.be/software/2050993/waitwell> |
| fr-CA | <https://fr.getapp.ca/software/2050993/waitwell> |

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