---
description: Learn more about Office24by7. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Office24by7 Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Office24by7](/software/2050962/office24by7)

# Office24by7

Canonical: https://www.getapp.com.au/software/2050962/office24by7

> Office24by7 is an integrated CRM and cloud telephony platform with powerful features including IVR, call routing, automation, marketing tools, and real-time analytics to optimize sales, support, and customer engagement in one scalable solution.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Office24by7

Office24by7 delivers a powerful unified platform combining CRM and cloud telephony for end-to-end business communication and automation. 
The platform’s no-code customization enables rapid adaptation to unique workflows, approvals, and operational requirements, allowing businesses to maintain compliance and governance without dependency on IT teams. Omnichannel communication support, including voice, SMS, WhatsApp, email, and WebRTC, ensures customer conversations remain connected across channels, improving response times and engagement quality.
Office24by7’s advanced IVR and smart routing systems intelligently distribute calls based on agent skills and priority, minimizing wait times and maximizing first-contact resolution. Real-time dashboards offer supervisors total visibility into agent performance, call queues, and customer satisfaction metrics, ensuring proactive management.
Marketing automation and lead nurturing features accelerate pipeline velocity by automating follow-ups, segmentation, and campaign deployment. Integrated CRM capabilities maintain a 360-degree customer view, enabling teams to personalize conversations and optimize conversion.
The built-in cloud telephony platform supports call recording, conferencing, voicemail, click-to-call, caller ID masking, and detailed analytics, improving operational transparency and quality assurance. Robust issue tracking and customer service modules streamline ticket management and SLA adherence, further enhancing customer satisfaction.
Security and compliance are prioritized with role-based access control, data encryption, and audit trails, making Office24by7 suitable for regulated industries. Flexible deployment options include cloud and on-premises installations, catering to diverse enterprise IT architectures.
With a dedicated support team and a 15-day free trial, Office24by7 empowers businesses to explore its comprehensive features risk-free.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: INR 0.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Calendar Management
- Campaign Management
- Contact Management
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Document Storage
- Email Management
- Email Marketing
- Email Templates
- Interaction Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Marketing Automation
- Mobile Access

## Integrations (15 total)

- Gmail
- Google Chrome
- Google Meet
- Instagram
- Instagram Caption Generator
- Knowlarity
- LinkedIn Marketing Solutions
- Plivo
- Salesforce Platform
- SendGrid
- Twilio
- Vonage Business Communications
- YouTube
- Zoho CRM
- ZooM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)

## Alternatives

1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4451 reviews)
2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews)
5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (573 reviews)

## Reviews

### "Develop your office power" — 5.0/5

> **Wuilian** | *3 February 2022* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: Integration into the company network and sharing by users
> 
> **Cons**: Adaptation of some users to their environment
> 
> Fight against the monotony and habit of the users to the use of another application, once the resistance to change was overcome, the users appreciated the implementation of the new software

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### "Team Leader" — 5.0/5

> **Titto** | *29 November 2021* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of access to different tools and the ability to customize even the tinniest feature.
> 
> **Cons**: The slow processing in my calls. That's time consuming

## Links

- [View on GetApp](https://www.getapp.com.au/software/2050962/office24by7)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/office24by7/> |
| en-AE | <https://www.getapp.ae/software/2050962/office24by7> |
| en-AU | <https://www.getapp.com.au/software/2050962/office24by7> |
| en-CA | <https://www.getapp.ca/software/2050962/office24by7> |
| en-GB | <https://www.getapp.co.uk/software/2050962/office24by7> |
| en-IE | <https://www.getapp.ie/software/2050962/office24by7> |
| en-NZ | <https://www.getapp.co.nz/software/2050962/office24by7> |
| en-SG | <https://www.getapp.sg/software/2050962/office24by7> |
| en-ZA | <https://www.getapp.za.com/software/2050962/office24by7> |

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