About SendGrid

The Twilio SendGrid platform will improve your transactional email delivery and easily scale to meet your needs. Providing flexible Web and SMTP APIs, Twilio SendGrid can easily integrate with any cloud based email infrastructure. Our powerful cloud-based email infrastructure will have your transactional email up and running in minutes.

On average, 20% of emails never reach the inbox. Because of this, email delivery is never guaranteed, even for the transactional emails which are critical to any business. To solve this problem, Twilio SendGrid provides application developers with world class email deliverability expertise, ensuring your emails reach customer inboxes. We provide quick and easy integration through an SMTP relay or the use of more robust and flexible APS's. Twilio SendGrid supports various frameworks, languages and applications, all so you can focus on your business and let us worry about the delivery of your emails.

Drive solid business decisions with precise analytics on your email campaigns. Easily categorize separate email campaigns and track statistics down to the email address. Track requests, delivered, bounces, repeat bounces, spam reports, repeat spam reports, invalid email requests, open tracking, unique open tracking, click tracking, unique click tracking, unsubscribe tracking and blocks. All stats are available or customizable through our Event and/or Web APIs.

Twilio SendGrid is the email delivery platform of choice for leading companies, including Uber, Airbnb, Spotify, and Blue Apron. Twilio SendGrid delivers more than 148B emails per month for small to enterprise-level companies.

Whether you're sending 100 emails or billions of emails per month, Twilio SendGrid's infrastructure is ready to scale and meet the demand at any moment.

Pricing starting from:

USD 60.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SendGrid

Twilio SendGrid provides reliable email deliverability which scales with any business. Our cloud-based email solution replaces your email infrastructure so you don't have to build, scale and maintain these systems in-house.

Get customizable and flexible APIs, real-time analytics, and 24/7 phone or chat support to help you every step of the way.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premises

Markets

Argentina, Australia, Austria, Brazil, Canada and 17 others

Supported Languages

English

Pricing starting from:

USD 60.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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SendGrid Software - Twilio SendGrid campaigns
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SendGrid Software - Twilio SendGrid campaign analysis
SendGrid Software - Twilio SendGrid campaigns
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Features

Total features of SendGrid: 79

  • A/B Testing
  • API
  • Alerts/Notifications
  • Audience Targeting
  • Autoresponders
  • CAN-SPAM Compliance
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Catch-all Server Detection
  • Chat/Messaging
  • Click Tracking
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Recovery
  • Delivery Tracking
  • Disposable Email Detection
  • Domain Check
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Filtering
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Storage
  • Forms Creation & Design
  • Geolocation
  • Image Library
  • Inbox Management
  • Landing Pages/Web Forms
  • List Management
  • Location Tracking
  • Mailing List Management
  • Message Personalization
  • Mobile Optimization
  • Monitoring
  • Multiple User Accounts
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • Search/Filter
  • Signature Management
  • Simple Mail Transfer Protocol (SMTP)
  • Single Email Verification
  • Spam Analysis
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Syntax Check
  • Team Management
  • Template Management
  • Threat Protection
  • Threat Response
  • Unsubscribe Database
  • WYSIWYG Editor
  • Whitelisting/Blacklisting

Alternatives

Twilio

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Reviews

Overall rating

4.2 /5
(724)
Value for Money
4.0/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
3.8/5

Already have SendGrid?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 724
Rahul
Rahul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most Underrated Powerful Email Marketing Tool

Reviewed on 01/05/2022

Sendgrid is a powerful email marketing tool that offers superior services to its customers....

Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Pros

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Cons

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Alternatives Considered

ConvertKit, Moosend and Omnisend

Reasons for Choosing SendGrid

They are very expensive and for half the price I can get all the features on Sendgrid.

Switched From

Sendlane

Reasons for Switching to SendGrid

Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

We wanted to try using a new tool

Reviewed on 22/08/2022

Pros

The developers started using Sendgrid to confirm that the emails provided on the portals we created were valid ones. Later on, our marketing team also started to use Sendgrid to blast emails and follow up on how our users interacted with the content we sent. We used to work on another software but we didn't use it's full package and we found it too expensive. So, we ended up switching to Sendgrid and it's doing a good job so far.

Cons

Not the easiest software to use to be honest. The visual of it is just too much information dispayed directly, can be very confusing at first.

Paul
Paul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

After 10 years - they banned by account without notice

Reviewed on 28/03/2022

I used the service for 10 years, sending telephone call receipts and email notifications from...

I used the service for 10 years, sending telephone call receipts and email notifications from clients sites, not had any issues, then this last year clients started complaining about receiving emails at night. I thought that was odd, turns out that Sendgrid IP address was blacklisted, very expensive to upgrade to a dedicated IP address, so put up with the multitude of issues throughout the year - then last time complained about deliverability I then suddenly got an email to say "We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business. "

What an absolute JOKE, never host mission-critical email with these clowns - why suddenly an issue after 10 years! and why so careless suspend my account!

Pros

Basic SMTP - no really a lot to like in fact it's awful

Cons

We have reviewed your account and have determined that Twilio’s services cannot support the content and/or nature of your business.

SLOW support

Alternatives Considered

Brevo

Reasons for Switching to SendGrid

because I thought Twilio would be reputable, I spend 3,000 a year at twilio, and they just cut my email off like that
Lindsey Raye
Lindsey Raye
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SendGrid has great deliverability

Reviewed on 19/02/2024

Pros

Using programs like Rackspace and Heroku to use dynamic customer data from other platforms other than CRM

Cons

Changing of hands to Twilio changed a few features but more plug ins

Andrew
Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for easy bulk email sending

Reviewed on 31/08/2020

Sending emails without having to manually manage and handhold them through the process.

Sending emails without having to manually manage and handhold them through the process.

Pros

Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.

Cons

Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

Alternatives Considered

Amazon SES

Reasons for Switching to SendGrid

Had used it previously for a large scale operation.
Showing 5 reviews of 724 Read all reviews

SendGrid FAQs

Below are some frequently asked questions for SendGrid.

SendGrid offers the following pricing plans:

Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo.

SendGrid has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

SendGrid supports the following languages:

English

SendGrid supports the following devices:

iPhone (Mobile)

SendGrid integrates with the following applications:

Google Analytics 360

SendGrid offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SendGrid.