---
description: Learn more about Payaca. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Payaca Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [Payaca](/software/2050684/payaca)

# Payaca

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> A CRM solution for ambitious field service businesses. With a focus on simplicity and efficiency, we empower businesses to streamline operations, build strong customer relationships, and fuel growth. Developed by software experts, Payaca is designed for adaptability and continuous improvement.
> 
> Verdict: Rated **4.9/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Payaca

Choosing Payaca means choosing a CRM solution that truly understands the needs and ambitions of field service businesses. Here are some of the key benefits of using our platform:

Streamlined Operations: With Payaca, you can automate and optimise your workflows, increasing operational efficiency and reducing time spent on administrative tasks.

Enhanced Customer Relationships: Our platform helps you to build and maintain valuable customer relationships, leading to increased customer loyalty and repeat business.

Data-Driven Decisions: Powerful analytics provide insights into customer behaviour, allowing you to make informed decisions and drive growth.

Continuous Improvement: We listen to our users and continuously iterate on our product to meet their evolving needs. Our in-house team of software experts is always working to enhance our platform.

Tailored Solutions: No matter the size or sector of your business, Payaca can adapt to meet your specific needs. From start-ups to large enterprises, we cater to businesses at all stages of growth.

Value for Money: Our flexible pricing plans offer excellent value for businesses at every stage of growth.

At Payaca, we're more than just a CRM provider; we're a partner to your business. Our mission is to help you to reach your full potential, using our software solutions to drive growth, optimise operations, and build valuable customer relationships.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 19 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Payaca

## Commercial Context

- **Starting Price**: GBP 299.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: We offer a 7-day free trial available for you to test the product. If you're keen to continue, we then offer a variety of packages dependent on your company size, the number of quotes you send and the features you would like to use.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Ireland, New Zealand, South Africa, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Audit Trail
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Bid Management
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Booking Management

## Integrations (4 total)

- Spruce
- Stripe
- Xero
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Lawn Mowing Software](https://www.getapp.com.au/directory/1427/lawn-care/software)
- [Billing and Invoicing Software](https://www.getapp.com.au/directory/240/billing-invoicing/software)
- [Scheduling Software](https://www.getapp.com.au/directory/233/scheduling/software)
- [Electrical Contractor Software](https://www.getapp.com.au/directory/1005/electrical-contractor/software)

## Alternatives

1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5058 reviews)
2. [ServiceTitan](https://www.getapp.com.au/software/104311/servicetitan) — 4.3/5 (325 reviews)
3. [Jobber](https://www.getapp.com.au/software/90723/jobber) — 4.6/5 (1420 reviews)
4. [FieldPulse](https://www.getapp.com.au/software/105687/fieldpulse) — 4.6/5 (411 reviews)
5. [Fieldd](https://www.getapp.com.au/software/133299/fieldd) — 5.0/5 (140 reviews)

## Reviews

### "Payaca saves us time and has helped improve our processes" — 5.0/5

> **Anna** | *28 October 2025* | Renewables & Environment | Recommendation rating: 9.0/10
> 
> **Pros**: Integrating Payaca into our business has been very helpful by reducing lots of repetitive manual process and increasing communication between us and customers via automations, it has definitely been timesaving.  
Whilst we have had to change some of the ways we are working, this has been adapted well by office staff and engineers.  The support \[sensitive content hidden\] have given us and continue to give us has been brilliant and they work very hard at providing guidance, advice and solutions.
We have two type of engineer teams and numerous office teams using Payaca, our Service engineers have been using it for some time and all seems fully embedded, making booking, attendance and invoicing pretty seamless.  Our Installation engineers have only just started using it and therefore are less familiar, so I have less to report on this at the moment.  The great thing is that we can continue to develop from its starting point as we become more aware of any further tweaks we may need.  Help is always at hand to answer queries, which we have been very grateful for, to get the best from the system.  

We are hoping as more projects go through Payaca and Analytics develop, it will give us lots of useful information for our business to help us develop it going forward.
> 
> **Cons**: The use of a single email address for each project has been a bit of a challenge due to the type of customers we have where we have repeat projects with one customer.  We also have elderly customers who don't have email addresses or do not want to use it and therefore easier flexibility around this, would be good.  We seem to have developed work arounds, but it isn't ideal.  The ability to be able to leave notes on the customer without it being on a specific project is something we used a great deal in our previous CRM and it was very helpful to all staff, so we do miss that functionality.
There also seems to have been a number of issues with information mapping over to Payaca and Xero incorrectly and this has caused quite a bit of work for our finance department where there have been some anomolies of data mapping over incorrectly without us understanding why.  So this has been challenging sometimes to manage positively when the fallout has created a great deal of stress and work for Finance, hopefully we will get there with these issues.
> 
> Overall it has been a good experience and I feel we provide better service and information to our customers by using Payaca, it has certainly enabled us to streamline previous processes which were using very manual processes to complete our paperwork and Payaca has made many of these quicker and simpler.

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### "Fantatsic product, even better team" — 5.0/5

> **Rob** | *16 April 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment. 

Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation. 

Honestly can\`t fault this system. Really excited to see what developments are coming in the next few months.
> 
> **Cons**: I don\`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.

-----

### "Electrical Contractor" — 5.0/5

> **Andrew** | *9 September 2021* | Construction | Recommendation rating: 7.0/10
> 
> **Pros**: Pre existing integration with stripe as this allowed a streamlined process to get paid.
> 
> **Cons**: Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.
> 
> Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app

-----

### "Really good value for money, makes your quotes look more professional and well marketed" — 5.0/5

> **Cathy** | *17 July 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.
> 
> **Cons**: The initial getting my head around how all the quotes work was difficult but \[sensitive content hidden\] and the team were always on hand to help. Its best just to get stuck in and start learning.
> 
> The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.

-----

### "Quote process and management has been greatly improved" — 5.0/5

> **James** | *19 March 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.
> 
> **Cons**: Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2050684/payaca)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/sales-software/a/payaca/> |
| en-AE | <https://www.getapp.ae/software/2050684/payaca> |
| en-AU | <https://www.getapp.com.au/software/2050684/payaca> |
| en-CA | <https://www.getapp.ca/software/2050684/payaca> |
| en-GB | <https://www.getapp.co.uk/software/2050684/payaca> |
| en-IE | <https://www.getapp.ie/software/2050684/payaca> |
| en-NZ | <https://www.getapp.co.nz/software/2050684/payaca> |
| en-SG | <https://www.getapp.sg/software/2050684/payaca> |
| en-ZA | <https://www.getapp.za.com/software/2050684/payaca> |

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