---
description: Learn more about AtomX Live Chat. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: AtomX Live Chat Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [AtomX Live Chat](/software/2050579/live-chat)

# AtomX Live Chat

Canonical: https://www.getapp.com.au/software/2050579/live-chat

> AtomX Live Chat has several key features to keep you connected with your customers at all times including, smart routing for shorter response times.
Build greater customer satisfaction with offline email ticketing and automatic follow up emails, giving customers the opportunity to connect 24/7
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of AtomX Live Chat

\- Never miss a message using flexible email-based support management, providing an effortless transition from live chat to email, social and SMS requests. Track, prioritise and organise customer requests by assigning email tickets to the relevant department with automatic follow up emails and messages.

- Maximise efficiency and shorten resolution times using agent assist to suggest the most relevant answers from Canned messages. 

- Centralise business knowledge and resources using the knowledge base. Using custom CC templates, create how to articles for various audiences.

- Reduce customer wait time through smart routing and automatically assigning chats.

## About the vendor

- **Company**: AtomX Digital

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Catalan, Danish, English, European Portuguese, French, German, Hindi, Irish, Italian, Japanese, Korean, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Canada, China, Germany, India, Italy, Luxembourg, Nigeria, South Africa, Sri Lanka, United Arab Emirates, United Kingdom, United States, Vietnam

## Features

- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Email Management
- File Sharing
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1754 reviews)
2. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16298 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2050579/live-chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/live-chat/> |
| en-AE | <https://www.getapp.ae/software/2050579/live-chat> |
| en-AU | <https://www.getapp.com.au/software/2050579/live-chat> |
| en-CA | <https://www.getapp.ca/software/2050579/live-chat> |
| en-GB | <https://www.getapp.co.uk/software/2050579/live-chat> |
| en-IE | <https://www.getapp.ie/software/2050579/live-chat> |
| en-NZ | <https://www.getapp.co.nz/software/2050579/live-chat> |
| en-SG | <https://www.getapp.sg/software/2050579/live-chat> |
| en-ZA | <https://www.getapp.za.com/software/2050579/live-chat> |
| pt | <https://www.getapp.com.br/software/2050579/live-chat> |
| pt-PT | <https://www.getapp.pt/software/2050579/live-chat> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"AtomX Live Chat","description":"AtomXDigital Live chat is a multilingual NLP powered software providing top-tier support to customers and driving business outcomes.\nOur mission is to ensure that our clients never miss another customer message\nLive agents can reach customers across their preferred social channel including Audio and Video chat for a more personalised experience. \nAvailable in over 100 language translations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae61b39b-fa38-4cf0-a720-332231e6859d.jpeg","url":"https://www.getapp.com.au/software/2050579/live-chat","@id":"https://www.getapp.com.au/software/2050579/live-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows, Chrome"},{"@id":"https://www.getapp.com.au/software/2050579/live-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"AtomX Live Chat","position":3,"item":"/software/2050579/live-chat","@type":"ListItem"}]}]}
</script>