--- description: Learn more about ECLIPSE. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ECLIPSE Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Medical Software](/directory/67/medical-practice/software) > [ECLIPSE](/software/2050430/eclipse-1) # ECLIPSE Canonical: https://www.getapp.com.au/software/2050430/eclipse-1 Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/2050430/eclipse-1?page=2) > ECLIPSE is a practice management solution for chiropractors that handles patient scheduling, billing, appointment reminders, claims processing, and more. The appointment reminders can originate from multiple sources such as emails, SMS messages, and scheduled reminders. > > Verdict: Rated **4.5/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 269 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MPN Software Systems - **Location**: Upper Saddle River, US - **Founded**: 1985 ## Commercial Context - **Pricing Details**: Please contact MPN Software Systems for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Billing & Invoicing - Claims Management - Confirmations/Reminders - Credit Card Processing - Customisable Forms - Customizable Templates - Document Management - Document Storage - Drag & Drop - E-Prescribing - EMR/EHR - Electronic Payments - Email Reminders - For Chiropractors - Forms Management - HIPAA Compliant ## Support Options - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Software](https://www.getapp.com.au/directory/67/medical-practice/software) ## Related Categories - [Medical Software](https://www.getapp.com.au/directory/67/medical-practice/software) - [Chiropractic Software](https://www.getapp.com.au/directory/809/chiropractic/software) - [Patient Management Software](https://www.getapp.com.au/directory/901/patient-management/software) - [Medical Booking Software](https://www.getapp.com.au/directory/68/medical-scheduling/software) ## Alternatives 1. [ChiroTouch](https://www.getapp.com.au/software/105151/chirotouch) — 4.0/5 (1084 reviews) 2. [Genesis Chiropractic Software](https://www.getapp.com.au/software/113071/genesis-chiropractic-software) — 4.5/5 (310 reviews) 3. [EZBIS](https://www.getapp.com.au/software/103685/e-z-bis) — 4.6/5 (159 reviews) 4. [zHealth](https://www.getapp.com.au/software/116835/zhealthehr) — 4.6/5 (128 reviews) 5. [CHIROSPRING](https://www.getapp.com.au/software/2045931/chirospring) — 4.9/5 (185 reviews) ## Reviews ### "Good features but unstable and unpredictable" — 1.0/5 > **Therese** | *10 November 2016* | Medical Practice > > **Pros**: The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow. > > I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file. We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency. Save errors Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be. User errors Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update. This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day. Inconsistent Reports Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time. I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more. We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions. Can’t view file types, deleted printers, scanners, etc Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations. OUR EFFORTS: Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price. SUMMARY: After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system. ----- ### "Happy with my updates and new additions to my software\!" — 4.0/5 > **Melissa** | *23 July 2020* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day\! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. \[SENSITIVE CONTENT HIDDEN\] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of \[SENSITIVE CONTENT HIDDEN\]'s help. Thanks \[SENSITIVE CONTENT HIDDEN\]\! > > **Cons**: My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around. > > I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly. ----- ### "Doctor's Review of Eclipse Software" — 5.0/5 > **Martha** | *18 November 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: A busy doctor's office needs efficiency, reliability, great customer support and complete and accurate electronic health records. This product delivers. > > **Cons**: No significant cons. Takes a little bit to learn the ins and outs of this system. > > I love this system. I have had two other EHR systems and this is much better than others I have used. ----- ### "Couldn't Be Happier" — 5.0/5 > **Christopher** | *10 July 2018* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well. > > **Cons**: I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around. > > My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse\! ----- ### "Long time Eclispe user" — 5.0/5 > **Robert** | *25 January 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Eclipse is very easy to use. It's constantly updated to keep your office current on all ICD codes and changing laws. > > **Cons**: Like all new software, it takes time to learn to use, however I've found this software to be very easy to learn with a very breif learning curve. While there is no software that is written to serve everyone's exact need, Eclipse is customizable to each providers specification. If it's not set up the way you like it, or there are features you'd like it's easy to incorporate them into your software. > > I've used eclispe for over 30 years, and I've been contacted to change my software many times. I have looked at all the others options and honestly none of them seemed to surpase what Eclispe delivers. If there was a feature that was missing or not included Eclipse would listen to my request and usually in short order that feature would be included in the next update. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/2050430/eclipse-1?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2050430/eclipse-1) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Structured Data