--- description: Learn more about Shift4. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shift4 Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Shift4](/software/2050149/shift4-payments) # Shift4 Canonical: https://www.getapp.com.au/software/2050149/shift4-payments Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2050149/shift4-payments?page=2) > Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. > > Verdict: Rated **2.2/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.2/5** | 53 Reviews | | Ease of Use | 2.7/5 | Based on overall reviews | | Customer Support | 2.1/5 | Based on overall reviews | | Value for Money | 2.1/5 | Based on overall reviews | | Features | 2.6/5 | Based on overall reviews | | Recommendation percentage | 30% | (3/10 Likelihood to recommend) | ## About the vendor - **Company**: Shift4 - **Location**: Allentown, US - **Founded**: 1994 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Shift4 for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Data Security - Debit/Credit Card Processing - Electronic Signature - In-Person Payments - Mobile Payments - Multi-Currency - Multiple Payment Options - Online Payments - Partial Payments - Receipt Management - Recurring/Subscription Billing - Reporting/Analytics - Transaction Monitoring ## Integrations (2 total) - Meta for Business - Twitter/X ## Support Options - 24/7 (Live rep) ## Category - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) ## Alternatives 1. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26301 reviews) 2. [Venmo](https://www.getapp.com.au/software/106635/venmo) — 4.7/5 (9271 reviews) 3. [Stripe](https://www.getapp.com.au/software/91015/stripe) — 4.6/5 (3309 reviews) 4. [Square Payments](https://www.getapp.com.au/software/112251/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.getapp.com.au/software/91016/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Shift 4 payment processing" — 5.0/5 > **John** | *21 February 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with > > **Cons**: I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help > > Very happy, I always recommend them, just ordered a mobile unit ----- ### "Keep shopping..." — 3.0/5 > **Stephanie** | *10 August 2022* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The search and layout is easy on the eyes when looking for a transaction. > > **Cons**: The inability to explain where random transactions would come from or how they would appear on a guest card. > > It is infuriating how this company's answer is to tell you to call the bank or your Point of Sale software. They offer you no other solution. No escalation to another tier of investigation. Just "call someone else". If you like spending time on hold for anywhere from 15-45 minutes to then be told to call someone else...these are the people for you. ----- ### "Their customer service is deplorable" — 1.0/5 > **August** | *6 October 2024* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: Not much. The POS system was easy to understand. > > **Cons**: POS system was unreliable, I was on the phone for 2-3 hours every month with them to push updates that would rarely come through. When I called to cancel they wanted me to buy the contract out on the back end even though there was a documented history of their system not being reliable. Customers have to jump through hoops to get technical support. My personal "best" was 8 forwards to get to someone who knew what was causing my issue. > > Frustrating, annoying, waste of time, and painful ----- ### "Misrepresentation" — 1.0/5 > **John** | *28 December 2024* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: Nothing. They are a misleading company. I would not use. > > **Cons**: They hide the contract length and early termination fees for their contract via a website titled terms and conditions. No where on the agreement is any mention of contract length or fee for early termination. They also claim to have no escalation process so one person at Legal Support determines what happens. Do not us them. You will regret > > Awful Shady. No escalation process is ridiculous. ----- ### "Shift4 corporate is the worse run company I have experinced" — 1.0/5 > **Bruce** | *29 October 2024* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: It works fine but that's as far as it goes. Read on. > > **Cons**: There is NO support. None, Nada, Zilch. I cannot possibly express how awful their support is. Further more if they tell you they will have someone get back to you, give it up because you will not, in all likely hood, hear from anyone. > > HORRIBLE\!\! It has been a terribly exasperating experience to try and get information out of them to try and understand their reports. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2050149/shift4-payments?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2050149/shift4-payments) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data