Mitchell RepairCenter

Mitchell RepairCenter

3.4 (21)
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Auto body shop software

About Mitchell RepairCenter

Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry streamline repair processes and improve customer experience. It lets collision repair facilities create collision estimates and manage repair scheduling and claims.

Key features of Mitchell RepairCenter include parts management, service history, maintenance scheduling, VIN decoder, and accounting management. Mitchell Diagnostics enables teams to wirelessly scan, capture, diagnose, and calibrate images using internet connectivity and Bluetooth. It can be connected to the MD-200 tool, a scanning system, to run diagnostic reports.

Mitchell RepairCenter allows users to access real-time insights, access vehicle diagnostic scans, locate OEM repair procedures, and streamline booking and payment processes.


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Mitchell RepairCenter Software - Mitchell RepairCenter repair CEG
Mitchell RepairCenter Software - Mitchell RepairCenter workflow automation
Mitchell RepairCenter Software - Mitchell RepairCenter dashboard
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Mitchell RepairCenter Software - Mitchell RepairCenter repair CEG
Mitchell RepairCenter Software - Mitchell RepairCenter workflow automation
Mitchell RepairCenter Software - Mitchell RepairCenter dashboard

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Mitchell RepairCenter

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Starting Price

USD 149.00
month
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month

Pricing Options

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Features

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Integrations

No integrations found
1

Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

3.4 /5
(21)
Value for Money
2.9/5
Features
3.3/5
Ease of Use
3.3/5
Customer Support
3.4/5

Already have Mitchell RepairCenter?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Kyle
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mitchell User for 6+ Years

Reviewed on 01/12/2023

We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use...

We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.

Pros

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

Cons

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Alternatives Considered

Identifix

Reasons for Choosing Mitchell RepairCenter

Outside sales individual visited our dealership and demonstrated the features and benefits of the product.

Switched From

Identifix

Reasons for Switching to Mitchell RepairCenter

Price, functionality, features, and what the product could provide.
john a
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

product finding

Reviewed on 13/05/2020

pretty good seems most repair information systems are of the same platform.i really would like to...

pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry

Pros

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Denisse
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer service

Reviewed on 14/06/2018

I was able to write estimates.

I was able to write estimates.

Pros

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

Cons

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Alex
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

So, here's the truth.

Reviewed on 25/04/2022

We only have Mitchell software, because of our DRP and Certification relationships. Customer...

We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.

Pros

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

Cons

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Brooke
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Consistent & Complex Software - A few glitches

Reviewed on 24/11/2020

All together a great product, works without fail. Updated regularly, great technical support team.

All together a great product, works without fail. Updated regularly, great technical support team.

Pros

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.

Showing 5 reviews of 21 Read all reviews

Mitchell RepairCenter FAQs

Below are some frequently asked questions for Mitchell RepairCenter.

Mitchell RepairCenter offers the following pricing plans:

  • Starting from: USD 149.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Mitchell RepairCenter has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Mitchell RepairCenter supports the following languages:

English

Mitchell RepairCenter supports the following devices:

We do not have any information about what integrations Mitchell RepairCenter has

Mitchell RepairCenter offers the following support options:

24/7 (Live rep)

Related categories

See all software categories found for Mitchell RepairCenter.