--- description: Learn more about Detrack. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Detrack Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/520/service-dispatch/software) > [Detrack](/software/2049879/detrack) # Detrack Canonical: https://www.getapp.com.au/software/2049879/detrack Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/2049879/detrack?page=2) > Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. > > Verdict: Rated **4.7/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Detrack Save time, reduce operating costs, and boost productivity with Detrack. - Eliminate manual dispatch processes Remove manual processes and focus on growing your business with easy-to-use job allocation, route planning, and dispatching tools. - Real-time visibility of your entire fleet See exactly where every driver is and track job progress as it happens. Make informed decisions on the fly and respond to changes without endless phone tag. - Simplified, predictable pricing Choose a feature-rich plan that’s right for you and deliver with the confidence of predictable monthly or annual billing. - Keep customers in the loop Reduce ‘Where's my order?’ calls with automated SMS, WhatsApp and email notifications. Create branded customer communications, tracking links, and proof of delivery. - Up and running in under an hour No complex setup, expensive hardware, or lengthy training. Most businesses are fully operational within their first day, and often within an hour. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 96 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Detrack Systems - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 26.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: First Driver Free Forever $24 per driver/month $240 per driver/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 3PL Management - API - Accounting - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Barcode/Ticket Scanning - Carrier Management - Cash on Delivery - Communication Management - Compliance Management - Customer Database - Customer History - Customer Management - Customer Portal - Customisable Branding - Customizable Reports - Data Import/Export ## Integrations (21 total) - 8x8 Contact Center - Adobe Commerce - AfterShip - BigCommerce - BulkSMS - CartonCloud - Ecwid - Kudosity - MYOB Business - MachShip - Monkedo - QuickBooks Online - Shopify - Squarespace - Twilio ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.getapp.com.au/directory/520/service-dispatch/software) - [Fleet Management Software](https://www.getapp.com.au/directory/217/fleet-management/software) - [Courier Software](https://www.getapp.com.au/directory/997/courier/software) - [Delivery Management Software](https://www.getapp.com.au/directory/1203/delivery-management/software) - [Logistics Software](https://www.getapp.com.au/directory/787/logistics/software) ## Alternatives 1. [Elite EXTRA](https://www.getapp.com.au/software/120399/elite-extra) — 4.7/5 (364 reviews) 2. [Metrobi](https://www.getapp.com.au/software/2072003/metrobi) — 4.9/5 (94 reviews) 3. [OptimoRoute](https://www.getapp.com.au/software/107281/optimoroute) — 4.6/5 (257 reviews) 4. [Track-POD](https://www.getapp.com.au/software/116355/track-pod) — 4.7/5 (140 reviews) 5. [Transvirtual](https://www.getapp.com.au/software/2043779/transvirtual) — 4.8/5 (68 reviews) ## Reviews ### "Excellent software built by smart team who knows their customers well" — 5.0/5 > **Roland** | *24 April 2020* | Wine & Spirits | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly. > > **Cons**: Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now. > > I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch\! Every time I have issues, they reply extremely fast AND more importantly, with a solution\! Keep up the good work team\! ----- ### "Streamlining Logistics: A Solid Choice" — 5.0/5 > **Christopher** | *26 September 2024* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: What I love most about Detrack is how it simplifies our logistics operations across Asia. The real-time tracking feature allows us to keep our customers informed, which builds trust and improves satisfaction. The user-friendly interface makes it easy for our team to manage pickups and deliveries, even in high-pressure situations. Plus, the seamless integration with our existing systems helps us stay efficient and organized. It really feels like a tool designed with our needs in mind, making our operations smoother and more reliable > > **Cons**: One of the downsides we've noticed with Detrack is the increase in pricing over time. While the features are valuable, the rising costs can strain our budget, especially for smaller operations. It’s essential to weigh the benefits against these increases, as they can impact our overall logistics strategy in a competitive market. > > Overall, my experience with Detrack has been quite positive. The platform effectively streamlines our logistics operations, enhancing communication with customers and improving delivery efficiency. Despite some challenges with pricing increases and occasional app speed issues, the robust features and user-friendly interface have ultimately made it a valuable tool for our team. It’s helped us manage pickups and deliveries more effectively across Asia. ----- ### "Good product" — 4.0/5 > **Joel** | *27 June 2024* | Furniture | Recommendation rating: 6.0/10 > > **Pros**: The ability to track the deliveries for companies and customers. > > **Cons**: The newly added feature of route planning isn't applicable. > > So far so good. Friendly interface (except for routes function) and fast response from the customer service team too. ----- ### "Could Work Better for Trades" — 4.0/5 > **Gilles** | *14 October 2024* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: The customer always is updated about our status. > > **Cons**: It's not very customizable. I don't need the Pickup and Delivery tabs. We are not a delivery service. We are a trades company and use this to schedule and inform our customer where we are. This could be customized to service businesses and it would be a great feature for the other trades. > > I like the ability to customize the fields, but further configuration would make this a great choice for other trades-related businesses (plumber, locksmith, electrician, etc). ----- ### "Detrack use as a proof of collection review" — 4.0/5 > **Will** | *25 September 2024* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: It is very cost effective, easily to add users and the interface is easy to use for drivers and managers. > > **Cons**: No backward and forward integration with Xero - need the ability to bill regular customers for the total number of jobs completed for them over a period (ie a month). Abilities to manage regular customer schedules within the system (rather than uploading from a spreadsheet). No ability to add photos to each job for the drivers to see. No ability to add set items/descriptions with pricing for each item and regular customer. Reporting functionality is very basic. More can be gathered from exporting data to Excel. > > It's a nice little system, cost effective but has limitations which we are finding are more and more restrictive as our business grows. We use Detrack for our waste management company (proof of collection), so I feel we miss out on a lot of the POD functionality. I think there is real scope to develop the system further for collectors with regular customers. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/2049879/detrack?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2049879/detrack) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data