Detrack
Detrack
About Detrack
Features at a glance:
- Create, manage and dispatch jobs
- Plan and optimise routes
- Track drivers in real-time
- Get live job updates
- Capture proof of delivery
- Create automated, branded customer comms - SMS, WhatsApp and email
- Create digital vehicle inspections
- Get actionable data insights
- Configure workflows, fields and naming conventions
- Secure data store - up to 5 years
- Rate cards for 3PLs
All subscriptions include:
- Manager dashboard and mobile app - where managers and dispatchers can access all tools and stay up-to-date in real-time
- Driver mobile app - an easy-to-use interface to complete vehicle checks, receive and complete jobs and capture proof of delivery
- Scanner app - sort and manage parcels with ease
Integrations:
Integrate with the best accounting and SMS platforms. From order creation through to proof of delivery, everything works together seamlessly. Orders sync automatically. Customers get notified instantly. Drivers receive jobs in real-time.
Some of our most popular native integrations include Shopify, WooCommerce, Xero, MYOB and Twilio. The Detrack API and Detrack Connect middleware are also available at no extra cost on all our plans, so that all your systems can be connected and talk to each other.
Our customers:
No matter your industry, if you deliver goods or need to track your vehicles in real-time, Detrack will get you moving in the right direction. We have been playing a part in the success of fleets large and small for over 10 years and some of our customers include:
- E-commerce and retailers
- Construction and building suppliers
- Logistics and distribution providers
- Food and beverage suppliers
- Automotive specialists
- Field services and trades
Test drive all features for free:
It only takes a few minutes to add your drivers, upload or create jobs and start branding your customer comms. Our free trial gives you access to all features for 14 days. We know that there aren’t enough hours in the day and our experts are available 24/5 to help you get set up to achieve your goals faster. You can chat live or book a call back for practical, hands-on support.
Key benefits of Detrack
Save time, reduce operating costs, and boost productivity with Detrack.
- Eliminate manual dispatch processes
Remove manual processes and focus on growing your business with easy-to-use job allocation, route planning, and dispatching tools.
- Real-time visibility of your entire fleet
See exactly where every driver is and track job progress as it happens. Make informed decisions on the fly and respond to changes without endless phone tag.
- Simplified, predictable pricing
Choose a feature-rich plan that’s right for you and deliver with the confidence of predictable monthly or annual billing.
- Keep customers in the loop
Reduce ‘Where's my order?’ calls with automated SMS, WhatsApp and email notifications. Create branded customer communications, tracking links, and proof of delivery.
- Up and running in under an hour
No complex setup, expensive hardware, or lengthy training. Most businesses are fully operational within their first day, and often within an hour.
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91 Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 28/05/2020
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Pros
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Cons
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Response from Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product, easy to use and great price
Reviewed on 26/09/2024
Great service, they reply to any question very quickly.
Great service, they reply to any question very quickly.
Pros
Easy to use, very intuitive, extremely easy to train a new driver.
Cons
When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.
Response from Detrack Systems
Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 6.0 /10
Good product
Reviewed on 27/06/2024
So far so good. Friendly interface (except for routes function) and fast response from the customer...
So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Pros
The ability to track the deliveries for companies and customers.
Cons
The newly added feature of route planning isn't applicable.
Response from Detrack Systems
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Excellent for delivery
Reviewed on 25/09/2024
It's pretty good and meets our business needs well. We especially like the live tracking and...
It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.
Pros
live tracking and tracing. can cover delivery and collection.
Cons
In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.
Response from Detrack Systems
Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good for Tracking and Pod
Reviewed on 25/09/2024
Very good app for the customers and for transport companies who don't have multiple rate cards
Very good app for the customers and for transport companies who don't have multiple rate cards
Pros
Tracking
Job Allocation
Proof of Delivery
Cons
Invoicing
Lack of Rate Cards
No Zoning with post codes etc.
Response from Detrack Systems
Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Detrack FAQs
Below are some frequently asked questions for Detrack.Q. What type of pricing plans does Detrack offer?
Detrack offers the following pricing plans:
- Starting from: USD 26.00/year
- Pricing model: Subscription
- Free Trial: Available
First Driver Free Forever $24 per driver/month $240 per driver/year
Q. Who are the typical users of Detrack?
Detrack has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Detrack support?
Detrack supports the following languages:
Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Traditional Chinese, Vietnamese
Q. Does Detrack support mobile devices?
Detrack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Detrack integrate with?
Detrack integrates with the following applications:
8x8 Contact Center, Adobe Commerce, AfterShip, BigCommerce, BulkSMS, CartonCloud, Ecwid, Kudosity, MYOB Business, MachShip, Monkedo, QuickBooks Online, Shopify, Squarespace, Twilio, Vonage Business Communications, WhatsApp, WooCommerce, Xero, Zapier, viaSocket
Q. What level of support does Detrack offer?
Detrack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Detrack.
Service Dispatch Software