---
description: Learn more about Blackbaud Luminate Online. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Blackbaud Luminate Online Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Nonprofit Software](/directory/775/nonprofit/software) > [Blackbaud Luminate Online](/software/2049600/luminate-online-marketing)

# Blackbaud Luminate Online

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> Blackbaud Luminate Online is a cloud-based fundraising software designed to help nonprofit organizations manage donors and fundraising campaigns on a centralized platform. Supervisors can design campaigns using predefined templates and send personalized messages to donors, improving their experience with the brand.
> 
> Verdict: Rated **3.7/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 34 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 3.8/5 | Based on overall reviews |
| Value for Money | 2.9/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Blackbaud
- **Location**: Charleston, US
- **Founded**: 1981

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Blackbaud for pricing details
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- A/B Testing
- API
- Activity Dashboard
- Activity Tracking
- Autoresponders
- CAN-SPAM Compliance
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Click Tracking
- Contact Management
- Conversion Tracking
- Customer Segmentation
- Customer Surveys
- Customisable Branding
- Customisable CTAs
- Customisable Forms
- Customizable Fields
- Customizable Templates

## Integrations (1 total)

- Blackbaud Merchant Services

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Nonprofit Software](https://www.getapp.com.au/directory/775/nonprofit/software)

## Related Categories

- [Nonprofit Software](https://www.getapp.com.au/directory/775/nonprofit/software)
- [Marketing Automation Software](https://www.getapp.com.au/directory/308/marketing-automation/software)
- [Email Marketing Software](https://www.getapp.com.au/directory/307/email-marketing/software)
- [Fundraising Software](https://www.getapp.com.au/directory/169/fundraising/software)
- [Donation Management Software](https://www.getapp.com.au/directory/167/donation-management/software)

## Alternatives

1. [Givebutter](https://www.getapp.com.au/software/114523/givebutter) — 4.8/5 (871 reviews)
2. [Donorbox](https://www.getapp.com.au/software/108833/donorbox) — 4.8/5 (624 reviews)
3. [DonorPerfect](https://www.getapp.com.au/software/91736/donorperfect-fundraising-software) — 4.5/5 (1384 reviews)
4. [Zeffy](https://www.getapp.com.au/software/2046275/zeffy) — 4.8/5 (473 reviews)
5. [Bonterra Network for Good](https://www.getapp.com.au/software/2035471/network-for-good) — 4.6/5 (936 reviews)

## Reviews

### "We use LO in conjunction with TR. We have several TR events each year." — 4.0/5

> **Jackie** | *22 September 2015* | Civic & Social Organization | Recommendation rating: 8.0/10
> 
> **Pros**: It is easy to use once you spend the time to learn the product and receive the appropriate training.
> 
> **Cons**: The learning curve is steep. There is a big up tick in learning the product and using it to meet best practice standards.

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### "Luminate Online is a great email and fundraising tool" — 4.0/5

> **Angie** | *12 June 2015* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it syncs with Raiser's Edge and is very easy to upload data into the system.
> 
> **Cons**: I wish the donation pages were a bit easier to design.

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### "Luminate Online "Go to the community"\!" — 3.5/5

> **Barb** | *28 August 2015* | Civic & Social Organization | Recommendation rating: 7.0/10
> 
> **Pros**: It's a wonderful way to engage with your constituents and look at online marketing as a tool for growth.
> 
> **Cons**: I want a live person to ask questions to, without having to be told "post it to the community" every time an issue comes up.  And then having to wait a day or two for a response or comment.

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### "Easy to use, amazing results\!" — 5.0/5

> **Ali** | *14 February 2015* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it integrates almost seamlessly with Raisers Edge\! I love how the Constituent 360 database tracks every interaction a user makes.
> 
> **Cons**: I don't like that the C360 database doesn't allow for Organisational records.  That's silly Blackbaud\! And the preceding alpha and zeros on a receipt number don't transfer to RE.

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### "Luminate Online Rocks\!" — 4.5/5

> **Anna** | *1 October 2014* | Civic & Social Organization | Recommendation rating: 10.0/10
> 
> **Pros**: Luminate Online is a cutting-edge and forward-thinking software that leverages the strength of the world's leading fundraising software developer with the input from actual end users of the product. Blackbaud listens to us\!
> 
> **Cons**: It's slightly expensive, but you get what you pay for.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2049600/luminate-online-marketing)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/nonprofit-software/a/luminate-online-marketing/> |
| en-AE | <https://www.getapp.ae/software/2049600/luminate-online-marketing> |
| en-AU | <https://www.getapp.com.au/software/2049600/luminate-online-marketing> |
| en-CA | <https://www.getapp.ca/software/2049600/luminate-online-marketing> |
| en-GB | <https://www.getapp.co.uk/software/2049600/luminate-online-marketing> |
| en-IE | <https://www.getapp.ie/software/2049600/luminate-online-marketing> |
| en-NZ | <https://www.getapp.co.nz/software/2049600/luminate-online-marketing> |
| en-SG | <https://www.getapp.sg/software/2049600/luminate-online-marketing> |
| en-ZA | <https://www.getapp.za.com/software/2049600/luminate-online-marketing> |

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