--- description: Learn more about Nextiva Contact Center. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nextiva Contact Center Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1099/business-phone-systems/software) > [Nextiva Contact Center](/software/2049433/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.getapp.com.au/software/2049433/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2049433/nextiva-call-center?page=2) > Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software) ## Alternatives 1. [NiCE CXone](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 2. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (264 reviews) 3. [Calabrio ONE](https://www.getapp.com.au/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) 4. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (483 reviews) 5. [Talkdesk](https://www.getapp.com.au/software/100659/talkdesk) — 4.5/5 (733 reviews) ## Reviews ### "Makes listening to voicemails easy" — 4.0/5 > **Adriahnna** | *3 April 2018* > > **Pros**: What is convenient about this software is that you are able to check voicemails and dial directly from the desktop app. > > **Cons**: Numbers saved in the address book on desktop do not automatically transfer to the Polycom phone making it somewhat useless. ----- ### "Effective Program for In-House Call Centers" — 5.0/5 > **Margo** | *11 July 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. > > **Cons**: Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. > > As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. ----- ### "Deceptive sales practices." — 2.0/5 > **Rene** | *2 May 2018* | Financial Services | Recommendation rating: 2.0/10 > > **Pros**: Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use. > > **Cons**: Outdated phones and limited features.I'm a small business owner. They put you into a contract for 2 years which is no problem other than the best companies don't need long contracts if they have a great service. That's not my issue, the sales representative never once mentioned that there is an automatic renewal for another full 2 years once the initial 2 years is done. Deceptive sales practices without a doubt, and I never would have signed up if this was the case. Great companies/services never try to lock you into contracts without your knowledge. Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them ----- ### "Great Call Center Option" — 5.0/5 > **Jorge** | *4 March 2024* | Textiles | Recommendation rating: 10.0/10 > > **Pros**: Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs . > > **Cons**: Nothing , until now all our needs has been fulfill . > > Last time that we have to call to add new users and to set up new phone devices we were helped in a professional way fast and reliable by the Nextiva team . After the phone call , we received an email with a follow up from the nextiva team to confirm that all our questions were answered. ----- ### "Woth the Investment" — 5.0/5 > **John** | *20 February 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: The thing I like most about Nextiva is the flexibility of the settings. Many VOIP systems require support contacts to make changes in the system which can be delayed by hours, days or weeks. The Nextiva software lets you make those changes on the fly in real time. Adjust time schedules, holidays, add/remove operators, reroute calls, etc. It can all be done quickly and efficiently. > > **Cons**: The pricing is a bit high and the reporting features are lacking. > > Due mostly to pricing, Nextiva wasn’t our first choice. However, after dismal results with cheaper companies we made the switch to Nextiva. It was well worth the investment. Call routing was greatly improved, which translated to a better customer experience. Queue management is easily done, which improved productivity. I should note that even though we are a small company, we use the Enterprise level software. It is a higher ticket expense but when you factor in the gains, it is well worth it. Support has generally been amazing (all companies have their busy days). I recommend Nextiva to all my business contacts. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.com.au/software/2049433/nextiva-call-center?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2049433/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data