About Rocketlane
Rocketlane is a collaborative customer onboarding platform.
Rocketlane helps you shorten time-to-value, streamline implementation projects, and elevate your onboarding CX. Rocketlane uniquely combines project management, live document collaboration, and communication capabilities into one tightly-knit experience.
Rocketlane helps you impress your customers, hold them accountable in the journey, create comprehensive and repeatable playbooks, get on-demand visibility into onboarding projects and customer sentiments, and increase the productivity of your implementation teams.
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Pricing starting from:
USD 19.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Rocketlane
Rocketlane brings project management, document collaboration, and communication under one roof, making customer onboarding seamless.
Rocketlane gives teams and stakeholders:
A] 360-Degree Visibility:
- Dashboard: View all projects in your organization—slice and dice data to uncover trends and benchmarks to make intelligent decisions.
- Projects: Know where it all stands with a view into project phases, tasks, and statuses.
- Status Updates: Build transparency with customers using automated reminders and updates.
B] Elevated Customer Experience:
- Customer Portal: Give your customers access to project details with a branded portal.
- Presentation Mode: Put a great first impression with our interactive walkthrough of your methodology.
- Built-in CSAT: Stay on top of customer sentiments with the ability to capture CSAT at every milestone.
C] Consistency:
- Templates: Enforce your playbooks with templates. Create them once, reuse them forever.
- Unified Workspace: Collaborate and have live conversations with customers on docs, spreadsheets, and presentations inside Rocketlane.
- Spaces: No more maintaining multiple versions of documents. With our internal and shared spaces, you get to control who sees what.
Business size
Deployment
- Cloud-based
- On-premises
Markets
United Arab Emirates, Australia, Canada, United Kingdom, India, British Indian Ocean Territory, Singapore, United States and 3 others
Supported Languages
English
Pricing starting from:
USD 19.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Rocketlane: 82
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Reviews
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- Industry: Human Resources
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rocketlane - To the Moon!!!!!
Reviewed on 26/11/2021
Pros
The user experience of Rocketlane is one most fascinating thing about the product and also UI is one of the best that one would come across.
Cons
Nothing as of now since this is one of the best product that I have come across.
- Industry: Human Resources
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Application for Project Tracking
Reviewed on 25/11/2021
Overall experience with team really good, i think less than 1 week we did the implementation....
Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team.
Great job [SENSITIVE CONTENT]
Pros
There are various things which i liked in the application
- Private space which i can use for actionable within team, same is not visible to client
- Use this application to have conversation with client (chat tool too)
- Easy to attach documents
- Project also have sub task activities (Child -Parent relation)
- Overall project status with delay activities
- Reminders for the project (next and delayed task)
- Play with % of completion with task and subtask and many more
Cons
Nothing as such but yes, i must say i wanted more charts and reports
Alternatives Considered
OneHashReasons for Switching to Rocketlane
Rocketlane able to cater our requirement and product is user friendly.
- Industry: Internet
- Company size: 1,001-5,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rocketlane is NO RocketScience
Reviewed on 08/11/2021
Good, easy to use software.
Good, easy to use software.
Pros
Easy of use
Customer Support
Visibility for customers
Cons
Nothing really.
It would be helpful to have a team for adoption of the software in the customers ecosystem.
Alternatives Considered
GuideCX- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool for Client Onboarding
Reviewed on 28/12/2021
The team has been amazing to work with.
The team has been amazing to work with.
Pros
Rocketlane has all of the core features you would expect from an implementation provider, and then some. I especially like the Magic Link sign on process, and the ability to add Spaces, where you can collaborate further with users.
Cons
We are looking forward to further customization abilities with the platform.
Alternatives Considered
AsanaReasons for Switching to Rocketlane
easy end-user experience, and more client implementation features/functionality than others- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A powerful project management tool - ideal for SaaS OnBoarding projects
Reviewed on 17/11/2021
We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue...
We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue managements with existing clients.
Pros
I really like the Presenter mode, which allow me to show my customers what the project is going to look like, within a synthetic view.
I also love the possibility to generate status reports directly from the tool, with a simple click & drop of recently completed or blocked tasks.
Cons
I use project phases for projects with clearly defined tasks but I'm currently missing the opportunity to define custom tags to easily build group of tasks later inside the Kanban board for example
Rocketlane FAQs
Below are some frequently asked questions for Rocketlane.Q. What type of pricing plans does Rocketlane offer?
Rocketlane offers the following pricing plans:
- Starting from: USD 19.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Rocketlane pricing starts at $19 per team member, per month when billed annually. Choose between Professional, Premium, and Enterprise plans to best suit your customer onboarding needs. Comes with a free 14-day trial. For more information on pricing, visit: https://www.rocketlane.com/pricing
Q. Who are the typical users of Rocketlane?
Rocketlane has the following typical customers:
11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Rocketlane support?
Rocketlane supports the following languages:
English
Q. Does Rocketlane support mobile devices?
Rocketlane supports the following devices:
Q. What other apps does Rocketlane integrate with?
Rocketlane integrates with the following applications:
Jira, Salesforce Platform, Slack, Zapier
Q. What level of support does Rocketlane offer?
Rocketlane offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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