--- description: Learn more about ActiveOps. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ActiveOps Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Employee Engagement Software](/directory/715/employee-engagement/software) > [ActiveOps](/software/2049261/workiq) # ActiveOps Canonical: https://www.getapp.com.au/software/2049261/workiq Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2049261/workiq?page=2) > ActiveOps delivers more value for Service Operations through Decision Intelligence. Our blend of AI and human intelligence means you make better, more accurate decisions in real-time. Creating significant business impact 20+% MORE CAPACITY, 20+% MORE PRODUCTIVITY. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ActiveOps ActiveOps helps you do more with what you already have. Release hidden capacity, increase productivity, and improve the customer experience. Upskill your staff and transfer skills across teams with ease. 20+% MORE CAPACITY 20+% MORE PRODUCTIVITY ControliQ is the cornerstone of high-performing service operations teams, in banking, insurance, healthcare and BPS. No more firefighting. No more guessing. ControliQ releases hidden capacity and optimizes all your people and skills, so you can plan better and do more with what you have. CaseworkiQ fast-acting intelligence for your critical case working teams. Take control of your SLA management in real-time and know exactly where you are and what you need to do. Redeploy capacity and assign skilled resources to at-risk SLAs. Never miss an SLA again. WorkiQ provides Instant insight into when, where, and how your people are working. If you need to know when, where, and how your employees are working and which applications they are using, WorkiQ delivers all the data you need to make the right decisions to improve performance and well-being. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ActiveOps - **Location**: Rosebank Republic of South Africa, UK - **Founded**: 2005 ## Commercial Context - **Starting Price**: GBP 0.01 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing depends on region and quantity. Please contact ActiveOps for pricing details. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary and 29 more ## Features - API - Access Controls/Permissions - Action Management - Activity Dashboard - Activity Tracking - Behavior Tracking - Browsing History - Compliance Management - Compliance Tracking - Data Import/Export - Employee Activity Monitoring - Employee Database - Employee Management - Engagement Tracking - Goal Management - Idle Time Monitoring - Labor Forecasting - Location Tracking - Performance Management - Performance Metrics ## Support Options - Email/Help Desk - Phone Support ## Category - [Employee Engagement Software](https://www.getapp.com.au/directory/715/employee-engagement/software) ## Related Categories - [Employee Engagement Software](https://www.getapp.com.au/directory/715/employee-engagement/software) - [Employee Monitoring Software](https://www.getapp.com.au/directory/1033/employee-monitoring/software) - [Workforce Management Software](https://www.getapp.com.au/directory/267/workforce-management/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5092 reviews) 2. [Ninety](https://www.getapp.com.au/software/2047697/ninety) — 4.7/5 (56 reviews) 3. [Sage HR](https://www.getapp.com.au/software/90365/sagehr) — 4.5/5 (369 reviews) 4. [InputKit](https://www.getapp.com.au/software/2069803/inputkit) — 4.9/5 (37 reviews) 5. [Deputy](https://www.getapp.com.au/software/90831/deputy) — 4.6/5 (770 reviews) ## Reviews ### "Easy to implement and easy to use" — 5.0/5 > **Michael** | *20 October 2020* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: We were up and running in days and seeing relevant data in the first week. Super easy to get ramped. > > **Cons**: Would like more flexible alerting capability. > > Great tool and insightful data. Their coaching of how to use the data responsibly is essential. ----- ### "Implemented in 2016 and I'm still impressed\!" — 5.0/5 > **Kelly** | *20 October 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: As an administrator, it's an impressive program with a ton of very useful features that provides invaluable metrics for the workforce and management > > **Cons**: implementation is time consuming and tricky with a large enterprise like we have. It's not intuitive and definitely require network and product experts > > I've worked with the product since 2016 and I'm still impressed with all of the features and functions it provides. I'm still learning how to utilize it to it's fullest ----- ### "WorkiQ" — 2.0/5 > **Khiyana** | *28 October 2020* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: The ability to manage the associates productivity for those associates that are more production based. The software helps as more of a supporting tool. > > **Cons**: As an Admin the software can run a bit slow pulling up details to set up an associate or research an issue. It would also be nice to see some employee details available on various pages vs grabbing from different areas within the tool. > > Overall we were looking for a tool that would provide more analysis of the work that our associates do to allow us to improve our process. This is not the feature we have with the purchased package and we would not want to purchase additional features. ----- ### "Lisa's Review" — 5.0/5 > **Lisa** | *28 October 2020* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The features that are most impactful is being able to see when the associates are working compared to sitting idle. This helps me to see where my associate could be in their work whenever they do not show idle on days they are most productive. > > **Cons**: I would like for the system to be more user friendly when it comes to setting up your own report in order to send something to your associates through email. > > The idle time helps me to resolve the associates work time to help them see if they are managing their time wisely to meet their production goals. ----- ### "All in one time tracking and employee monitoring" — 5.0/5 > **Floyd** | *26 May 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: With WorkiQ we can easily measure the idle and meaningful time of the each team member and increase the efficiency of our projects. > > **Cons**: WorkiQ definitely needs to have better reporting features for idle time monitoring. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2049261/workiq?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2049261/workiq) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data