---
description: Learn more about Jetdocs. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Jetdocs Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Jetdocs](/software/2049086/jetdocs)

# Jetdocs

Canonical: https://www.getapp.com.au/software/2049086/jetdocs

> Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Jetdocs

\- Fully-integrate with Microsoft Teams, Slack and our powerful webapp
- Your all-in-one ticketing solution, service desk, helpdesk and workflow builder
- Fully customize your internal Catalog for your end-users
- SSO with Slack and O365 for lightning fast setup
- Feature rich with @mentions, SLAs and priorities, conditional fields, workflow steps and much more
- Smart routing to specific users, custom groups or dynamic fields
- Jetdocs Bot for relevant notifications

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Jetdocs

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Assignment Management
- Audit Trail
- Business Process Automation
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields

## Integrations (3 total)

- Microsoft Teams
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Workflow Management Software](https://www.getapp.com.au/directory/566/business-workflow/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software)
- [Ticketing Systems](https://www.getapp.com.au/directory/86/ticketing/software)

## Alternatives

1. [C2](https://www.getapp.com.au/software/100352/c2-atom) — 4.3/5 (14 reviews)
2. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews)
3. [Hiver](https://www.getapp.com.au/software/20502/hiver) — 4.7/5 (146 reviews)
4. [OTRS](https://www.getapp.com.au/software/102025/otrs) — 4.4/5 (96 reviews)
5. [Issuetrak](https://www.getapp.com.au/software/101433/issuetrak) — 4.6/5 (205 reviews)

## Reviews

### "Awesome internal ticketing solution for my team" — 5.0/5

> **Patrick** | *2 November 2022* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: So easy to use, integrates perfectly with my colleagues. The SLAs and priorities are an awesome way to keep my teams on track. Also, having the ability to loop in other users quickly gives us the flexibility we need.
> 
> **Cons**: My only request previously was to add in additional reporting options, which they've now provided. Great to get these team insights.
> 
> Internal ticketing can be tricky to get many teams involved and have it works without hiccups. Jetdocs has been awesome for our team as we scale.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2049086/jetdocs)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/jetdocs/> |
| en-AE | <https://www.getapp.ae/software/2049086/jetdocs> |
| en-AU | <https://www.getapp.com.au/software/2049086/jetdocs> |
| en-CA | <https://www.getapp.ca/software/2049086/jetdocs> |
| en-GB | <https://www.getapp.co.uk/software/2049086/jetdocs> |
| en-IE | <https://www.getapp.ie/software/2049086/jetdocs> |
| en-NZ | <https://www.getapp.co.nz/software/2049086/jetdocs> |
| en-SG | <https://www.getapp.sg/software/2049086/jetdocs> |
| en-ZA | <https://www.getapp.za.com/software/2049086/jetdocs> |

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