Intelligent Medical Software

I like most is that Intelligent Medical Software is a practice automation system, designed exclusively to optimize the user experience, offers powerful functionality and practical usability. It provides physicians and caregivers with a complete set of tools to make informed decisions, manage regulatory compliance and quickly identify the inefficiencies of the process. It is potentially Electronic Health Practice, and you can access the complete information from anywhere and at any time.

I like the least is that the administration of the consulting room has to be subjective in some approaches, that is, case by case, I consider that the effectiveness of the treatment must go hand in hand with the software and the qualitative observations of each case.

The doctors i have worked with love the voice recognition. It makes it so much easier than having to type out a note. Me personally i love the co payment notification and the patient tracking is great. For those of you who work with multiple doctors, it helps tremendously knowing where each patient is at all times.

Only on one occasion i called customer service and had to wait a little over 5 minutes to speak to someone , But the following day i called customer service again and waitted less than a minute.

The software is hugely customizable. It is very reasonably priced and the US management do try to work with offices to get things straightened out.

Initial training was almost useless as they spent most of the try trying to fix technical issues. The software does not perform some of the features that were sold. There are so many different way to perform similar task it is difficult to see if there is internal consistency in reporting and office procedures for performing task. It is the least efficient software I have ever used, 5 clicks where 1-2 would do. Insurance adjudication protocols were clearly written by people in India who have not actually used our US medical system. Simple things like taking deductibles up front have not been thought about and cause open credit issues in patient legers. The cash system is not well integrated with the claims system so if your office does a significant amount of insurance as well as cash pay there are constant issues in ensuring the books stay straight. Making corrections to the system if a claim is incorrect or cash pay are incorrect are almost impossible and many times require deleting the whole interaction and starting over. The user interface is kind of ugly and unrefined. Photo manager is ancient. Patient connections (text messaging, confirmations) has never worked correctly and we had two incidents of the system harmer texting patients where it had to be fully turned off. We now use an outside vendor because we don't trust the system. It is difficult to keep running data on the clinical side.

Flexibility and Customer Services, complete Fertility suite encompassing embryology, clinical services, billing and some marketing tools.

inconsistency of commands and icons between screens, difficult to extract information into printed formats