About Rooftop

Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.

Rooftop will help users manage all team and personal inboxes in one place. Emails can be classified according to categories that make sense to increase organization. To manage projects, users can build workflows and task lists. Status labels can be used to keep track of what's going on and keep control over projects. These features include internal comments, file uploads, and external communication. Additionally, Rooftop can help track KPIs, see project status, and optimize team efficiency.

Pricing starting from:

USD 15.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Brazil, Belarus, Canada, Switzerland, Chile, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, Israel, India, Iceland, Italy, Jersey, South Korea, Liechtenstein, Luxembourg, Monaco, Montenegro, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Serbia, Russia, Sweden, Singapore, Slovenia, Slovakia, San Marino, Thailand, Turkey, Taiwan, Ukraine, United States

Supported Languages

Dutch, English, French

Pricing starting from:

USD 15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Rooftop: 70

  • @mentions
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Batch Communications
  • Bug Tracking
  • CRM
  • Canned Responses
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Email-to-Task Conversion
  • File Management
  • File Sharing
  • Inbox Management
  • Inspection Management
  • Interaction Tracking
  • Lead Management
  • Maintenance Management
  • Multiple Projects
  • Pipeline Management
  • Prioritization
  • Product Roadmapping
  • Project Management
  • Project Workflow
  • Property Database
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Status Tracking
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Tenant Tracking
  • To-Do List
  • Traditional Methodologies
  • Vacancy Management
  • Whitelisting/Blacklisting
  • Workflow Management

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Reviews

Overall rating

4.4 /5
(8)
Value for Money
4.2/5
Features
4/5
Ease of Use
4.4/5
Customer Support
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 8
Preston P. Preston P.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very pleased

Reviewed on 28/05/2021

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year...

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Reasons for Switching to Rooftop

User Interface - easy to use and quick start up Local company with quick service support

Response from EASI

Hi Preston, thank you so much for your review and for your precious feedback!

Linda E. Linda E.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mon quotidien a changé

Reviewed on 31/05/2021

Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à...

Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Pros

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Cons

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Louis S. Louis S.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Most of the options are really useful, this app allows a very professional customer support

Reviewed on 01/06/2021

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Verified Reviewer
Overall rating
  • Industry: Warehousing
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Rooftop, Is it for you?

Reviewed on 13/08/2021

This was one of our first experiences with this type of software. overall we were happy with this...

This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.

Pros

All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.

Cons

It can be a little slow to load and I would like it to have more mobile function

Mohamed H. Mohamed H.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bon outil

Reviewed on 28/05/2021

Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Pros

simplicité, efficacité. bon support technique

Cons

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

Showing 5 reviews of 8 Read all reviews

Rooftop FAQs

Below are some frequently asked questions for Rooftop.

Rooftop offers the following pricing plans:

Rooftop has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Rooftop supports the following languages:

Dutch, English, French

Rooftop supports the following devices:

We do not have any information about what integrations Rooftop has

Rooftop offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

See all software categories found for Rooftop.