About JustCall

JustCall is the All-in-One Business Communication Platform. Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall empowers customer-facing teams with real-time AI insights. Its robust features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. Streamline communication, enhance productivity, and elevate customer interactions with JustCall.

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of JustCall

Top JustCall features to watch out for:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

Sign up and get a 14-day free trial.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premises

Markets

Australia, Brazil, Canada, India, Ireland and 4 others

Supported Languages

English

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

JustCall Software - JustCall connect with customers
JustCall Software - JustCall filters
JustCall Software - JustCall integrations
JustCall Software - JustCall automate SMS workflows
JustCall Software - JustCall agent assist
JustCall Software - JustCall predictive and dynamic dialers
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JustCall Software - JustCall connect with customers
JustCall Software - JustCall filters
JustCall Software - JustCall integrations
JustCall Software - JustCall automate SMS workflows
JustCall Software - JustCall agent assist
JustCall Software - JustCall predictive and dynamic dialers

Features

Total features of JustCall: 97

  • 2-Way Messaging
  • Access Controls/Permissions
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Employee Directory
  • Event Triggered Actions
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • For Cloud Phone Systems
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Management
  • List Management
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Keywords
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Template Management
  • Templates
  • Text to Speech
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

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Five9

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#2 Alternative to JustCall
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers...

Toky

4.2
#3 Alternative to JustCall
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS...

Salesmsg

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Reviews

Overall rating

4.2 /5
(213)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

Already have JustCall?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 213
Aman
Aman
Overall rating
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

JustCall Review: A Comprehensive and User-Friendly Communication Platform

Reviewed on 03/03/2023

JustCall is a highly regarded communication platform that offers a comprehensive set of features...

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Response from SaaS Labs

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Erinn
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JustCall overall good product

Reviewed on 19/07/2024

Pros

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Cons

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Lloyd
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's doing well enough, but I wouldn't say I'm excited about it.

Reviewed on 08/09/2023

It's been ok. We use it for our general sales call, customer support, as well as outreach...

It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Response from SaaS Labs

Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews.

We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience.

It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out.

Cheers!

Clint
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient and Reliable Communication Solution for Our Academy

Reviewed on 17/07/2024

Our overall experience with JustCall has been excellent. The platform is easy to use, highly...

Our overall experience with JustCall has been excellent. The platform is easy to use, highly effective, and reliable. It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged. The customer support team has been fantastic, always available to assist with any questions or issues.

Pros

JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features.

Cons

There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates.

Iris Gerald
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just A Click

Reviewed on 21/06/2024

More confident to provide data and info to the customer and client.

More confident to provide data and info to the customer and client.

Pros

Friendly user tool, everything you need are in there, with Just A Click

Cons

The adjustment or rewinding call, lol (suggestion instead of circle, make it straight lol)

Showing 5 reviews of 213 Read all reviews

JustCall FAQs

Below are some frequently asked questions for JustCall.

JustCall offers the following pricing plans:

Essentials - $29/user/month (billed monthly) or $19/user/month (billed annually). Team - $39/user/month (billed monthly) or $29/user/month (billed annually). Pro - $69/user/month (billed monthly) or $49/user/month (billed annually). Business - Pricing available on request

JustCall has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

JustCall supports the following languages:

English

JustCall supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

JustCall integrates with the following applications:

ActiveCampaign, Agile CRM, Apollo.io, Appy Pie, Bigin by Zoho CRM, Bitrix24, Bloobirds, Capsule, Close, Copper, Dropbox Business, EngageBay CRM, Enthu, Fireflies, Firmao CRM, Fivetran, Follow Up Boss, Freshdesk, Freshsales, Front, Gong.io, Google Calendar, Google Contacts, Gorgias, Greenhouse, Groove, Groove, Help Scout, Helpwise, HubSpot CRM, Intercom, JobAdder, Keap, Kommo, Kustomer, LeadSimple, LeadSquared, Less Annoying CRM, Make, Microsoft Outlook, Nimble, Notion, OnePageCRM, Ontraport, Outreach, Pipedream, Pipedrive, Pipeline CRM, Plecto, Podio, Re:amaze, Recruitee, SMS Reviews, SalesLoft, Salesmate, Slack, SugarCRM, Synchroteam, TeamWave, Vtiger CRM, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Recruit, monday.com, viaSocket

JustCall offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for JustCall.