---
description: Learn more about INO CX. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: INO CX Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [INO CX](/software/2046669/ino-cx)

# INO CX

Canonical: https://www.getapp.com.au/software/2046669/ino-cx

Page: 1 / 2\
Next: [Next page](https://www.getapp.com.au/software/2046669/ino-cx?page=2)

> INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.
> 
> Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 10 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: INO Global

## Commercial Context

- **Starting Price**: EUR 40.00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact INO Telecom for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Argentina, Australia, Belgium, Brazil, Chile, Colombia, Dominican Republic, France, Germany, Italy, Luxembourg, Martinique, Mexico, Netherlands, Peru, Poland, Portugal, Spain, Switzerland, United Kingdom and 2 more

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management

## Integrations (4 total)

- Divalto
- Efficy CRM
- MS Dynamics
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Une plateforme au service de notre activité" — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Dans le cadre de nos activités, nous sommes amenés à gérer un gros volume d'appels clients avec nos équipes de grande taille. Le logiciel Ino CX nous permet donc au jour le jour de superviser ces activités et nos équipes, et même à distance. Un grand atout que nous avons bénéficié lors de la crise sanitaire et de l'envoi total de notre service en télétravail.
Egalement les diverses fonctionnalités s'adaptent à nos besoins et celles de nos clients (qualification, enregistrement et écoute des appels, parcours et expérience clients).
> 
> **Cons**: Le logiciel est tellement complet qu'il est parfois difficile de comprendre l'exhaustivité des modules et options. Aussi avec toutes les évolutions, il est parfois dur de suivre.

-----

### "Simplicité de prise en main, adapté à notre activité" — 4.0/5

> **Olivier** | *23 May 2022* | Security & Investigations | Recommendation rating: 9.0/10
> 
> **Pros**: Le pilotage en temps réel de notre activité est clairement le point fort de la solution.
Associé à une simplicité de prise en main et utilisation quotidienne en supervision pour les managers.
Parfaitement adapté au télétravail.
Quasiment aucun problème d'intégration à nos processus.
> 
> **Cons**: La "coupure de flux" d'appels entrants ne nous est pas indispensable et elle est plus difficile à manager.
Pouvoir basculer facilement sur n'importe quel statut pendant le "post appel automatique".
Pouvoir être joignable en interne, sans être obligatoirement en "ready".
Une vision "plateau" / statut des collègues / état des files plus large pour chaque utilisateur non superviseur (notamment pour le télétravail et l'absence d'écrans de monitoring)
> 
> L'intégration a été aisée et assez rapide. Nos besoins initiaux ont été bien écoutés et compris.
Quelques développements sur-mesure ont été ajoutés pour notre utilisation : à chaque fois les cahiers des charges ont été respectés. Excellente réactivité du SAV.

-----

### "Un produit complet et simple d'utilisation" — 5.0/5

> **Pierre** | *25 May 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Les équipes n'ont eu aucune difficulté dans la prise en main de l'outil, de même qu'en administration.
> 
> **Cons**: Le bandeau évolue au fur et à mesure des nouvelles versions, ce qui peut complexifier son usage.
> 
> Une solution qui a été déployée très rapidement à faible coût et qui répond pleinement aux attentes de nos métiers

-----

### "Utilisation GERI.FR" — 5.0/5

> **Julien** | *22 May 2022* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: La facilité de prise en main et l'ergonomie des outils. 
J'ajoute également la simplicité d'extraction des données
> 
> **Cons**: J'aurais aimé avoir plus de filtre possible pour la gestion des données et leurs extractions.

-----

### "Avis personnels" — 4.0/5

> **Benjamin** | *20 May 2022* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: Simplicité d'utilisation
Facilité de déploiement
Proximité des équipes
> 
> **Cons**: Prise en main de l'interface d'administration - manque de documentation
Absence d'interface de recette

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.com.au/software/2046669/ino-cx?page=2)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2046669/ino-cx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/ino-cx/> |
| en-AE | <https://www.getapp.ae/software/2046669/ino-cx> |
| en-AU | <https://www.getapp.com.au/software/2046669/ino-cx> |
| en-CA | <https://www.getapp.ca/software/2046669/ino-cx> |
| en-GB | <https://www.getapp.co.uk/software/2046669/ino-cx> |
| en-IE | <https://www.getapp.ie/software/2046669/ino-cx> |
| en-NZ | <https://www.getapp.co.nz/software/2046669/ino-cx> |
| en-SG | <https://www.getapp.sg/software/2046669/ino-cx> |
| en-ZA | <https://www.getapp.za.com/software/2046669/ino-cx> |
| es | <https://www.getapp.es/software/2046669/ino-cx> |
| es-CL | <https://www.getapp.cl/software/2046669/ino-cx> |
| es-CO | <https://www.getapp.com.co/software/2046669/ino-cx> |
| es-MX | <https://www.getapp.com.mx/software/2046669/ino-cx> |
| fr | <https://www.getapp.fr/software/2046669/ino-cx> |
| fr-BE | <https://fr.getapp.be/software/2046669/ino-cx> |
| fr-CA | <https://fr.getapp.ca/software/2046669/ino-cx> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"INO CX","description":"INO CX is an All-in-One Business Communication Solution that includes the following native features:\n\nOmnichannel Contact Center Solution: Seamlessly engage with your customers across various channels, such as voice, email, chat, SMS, social media, and outbound campaigns, providing a unified and exceptional customer experience.\n\nCollaboration Tools: Foster collaboration and teamwork within your organization using our suite of collaborative features, boosting productivity and creativity.\n\nBusiness Phone: Equip your team with reliable and feature-rich business phones, ensuring constant connectivity and accessibility.\n\nINO CX is a 100% cloud-based solution with an open spirit. You can integrate Ino CX with your business solutions via APIs, and it also offers native integration with Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fdf9d592-509b-4180-b3f2-a61c815fe249.png","url":"https://www.getapp.com.au/software/2046669/ino-cx","@id":"https://www.getapp.com.au/software/2046669/ino-cx#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":10},"offers":{"price":"40","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/software/2046669/ino-cx#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/650/customer-engagement/software","@type":"ListItem"},{"name":"INO CX","position":3,"item":"/software/2046669/ino-cx","@type":"ListItem"}]}]}
</script>