Bloomreach

4.8 (54)
Write a Review!
The World’s #1 Commerce Experience Cloud

About Bloomreach

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.


Key benefits of Bloomreach

True Personalization: Fix the fractured customer journey with personalized commerce experiences that drive revenue through search, browse, layout and content.

Product and customer data: Bloomreach has an unparalled understanding of who your customer is and what they're hoping to find. It relevance engine looks at every aspect of your data, and ensures every experience meets consumer intention. For example, it knows when "chocolate" is the product and when it's an attribute, meaning that when someone searches for “milk chocolate,” they'll be shown bars or chocolate rather than pints of chocolate milk.

Commerce-specific ML and Datasets: Bloomreach's commerce-specific ML is backed by more than 12 years of data, meaning customers benefit from its extensive global libraries and database. And once you're a customer, Bloomreach creates information that is only yours.


Images

Bloomreach Software - 1
Bloomreach Software - 2
Bloomreach Software - 3
Bloomreach Software - 4
Bloomreach Software - Single Customer View
Bloomreach Software - Scenario
Bloomreach Software - Assests
Bloomreach Software - 8
Bloomreach Software - 9
View 16 more
Bloomreach video
Bloomreach video
Bloomreach video
Bloomreach video
Bloomreach video
Bloomreach video
Bloomreach video
Bloomreach Software - 1
Bloomreach Software - 2
Bloomreach Software - 3
Bloomreach Software - 4
Bloomreach Software - Single Customer View
Bloomreach Software - Scenario
Bloomreach Software - Assests
Bloomreach Software - 8
Bloomreach Software - 9

Not sure about Bloomreach? Compare with a popular alternative

Bloomreach

4.8 (54)
VS.

Starting Price

No pricing found
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

330
70

Integrations

93
3

Ease of Use

4.5 (54)
4.0 (12)

Value for Money

4.6 (54)
3.8 (12)

Customer Service

4.9 (54)
4.5 (12)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Emarsys

4.3
#1 Alternative to Bloomreach
Emarsys is a marketing automation software designed to help businesses of all sizes streamline customer engagement,...

Adobe Experience Manager

4.3
#2 Alternative to Bloomreach
Adobe Experience Manager is a powerful suite of composable content services that rapidly deliver high-impact, personaliz...

Salesforce Sales Cloud

4.4
#3 Alternative to Bloomreach
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Mailchimp

4.5
#4 Alternative to Bloomreach
Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with...

Reviews

Overall rating

4.8 /5
(54)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support
4.9/5

Already have Bloomreach?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 54
Sławomir
Sławomir
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform for demanding users

Reviewed on 24/03/2023

I've been using Bloomreach platform for the last 3 years in a high scale business (retail, 20+...

I've been using Bloomreach platform for the last 3 years in a high scale business (retail, 20+ markets) and it proved both on Bloomreach company and platform side to be reliable partner that helps a lot to develop business and drive revenue and customer retention.

Pros

(+) platform stability and reliability(+) pretty easy to integrate(+) helpful, fast support(+) powerful scenario handling including omnichannel communication(+) first-party data collection and analytical possibilities(+) ease to work with product recommendations and on-site formats(+) personalization possibilities thanks to jinja language(+) Bloomreach academy(+) AB testing capabilities

Cons

(-) there is not predefined templates for use cases so you have to do all on your own (but it's planned to change very soon with plug & play library)(-) Single Customer View card is very simple, not very informative in terms of customer value summary (i.e. CLV, probability to buy, recommended products)(-) there could be more educational or how-to materials, webinars (there is Academy but it's paid) to learn more how to take full advantage of the platform(-) experiments module is not scalable - can't run one test on multiple pages i.e. PDPs (each page is separate test)

Rebecca
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bloomreach has been a great tool in getting us improving our system

Reviewed on 05/04/2023

I am really enjoying it as a daily user, it makes my job a whole lot easier and I have learned a...

I am really enjoying it as a daily user, it makes my job a whole lot easier and I have learned a lot through it.

Pros

I like the ease of use of the asset builder and the email builder. Scenarios as well are logically laid out and I have throughly enjoyed the course I have taken through Bloomreach Academy

Cons

We currently have a data implementation issue, but I am not letting it get in the way of using the tool as much as I possibly can whilst it gets fixed in the background

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Bloomreach

We became too big for them

Reasons for Switching to Bloomreach

The people on the call were personable and we enjoyed viewing all the possibilities through Bloomreach.
Luis
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elegant, scalable and user friendly all-in-one Marketing Automation platform

Reviewed on 29/05/2024

Very competent technical and customer support team. They know what they are talking about beyond...

Very competent technical and customer support team. They know what they are talking about beyond what their solution offers. Solution is on the pricy side, but is worth the investment considering the performance and range of use cases covered. Great GDPR compliance

Pros

Speed despite volumes of data ingested. The solution is very elegant and once you are familiar with the way it works it is very easy to understand what is happening in the background and to visualise the behaviours for specific business scenarios

Cons

That is a one-in-all solution for all Marketing Automation needs. If we had to select another setup this would mean purchasing different solutions to coer all the use cases of Bloomreach. Mainly the personalisation and real time use cases are not covered by other CDPs.

Reasons for Choosing Bloomreach

Salesforce Marketing Cloud lagging behind on some core CDP features and need to purchase different Salesforce products to cover same range of use cases in Bloomreach

Reasons for Switching to Bloomreach

Only platform really covering our real time use cases without need to purchase additional add ons. Best performance and training support
Jan
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great, better and the worst...

Reviewed on 11/10/2023

Amazing, complicated and unfortunatelly very often frustrating

Amazing, complicated and unfortunatelly very often frustrating

Pros

Amazing tool with many different features... imposible to pick only few.

Cons

Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.

Anja
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bert inser friendly

Reviewed on 22/03/2024

Pros

The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well

Cons

Our business is complex and Bloomreach doesn’t have support for all our needs

Showing 5 reviews of 54 Read all reviews

Bloomreach FAQs

Below are some frequently asked questions for Bloomreach.

Bloomreach offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Bloomreach for pricing information.

Bloomreach has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Bloomreach supports the following languages:

English, French, German

Bloomreach supports the following devices:

Bloomreach integrates with the following applications:

.Shopi, AWS Lambda, Alexa, Amazon S3, Antavo, Attentive, Bazaarvoice, BigCommerce, Bloomreach Engagement, Brevo, Bynder, Cloudinary, Contentsquare, Crisp, Docusign, Dropbox Business, Ebay Magento Integration, Elastic Path, EmailLabs, Exact Online, Facebook Plug-In, Freshdesk, Google Ads, Google Analytics 360, Google Cloud BigQuery, Google Cloud Storage, Google Maps, Google Maps for Jira, Google Translate, Gorgias, JD Edwards EnterpriseOne, Klaviyo, Lightspeed Retail, Lightspeed eCommerce, Lionbridge Language Cloud, Magento Marketplace, Mailchimp, Mailchimp Transactional Email, Mailgun, Mailjet, Messenger, Meta for Business, MetaRouter, Mews, Microsoft Azure, Microsoft Dynamics 365 Business Central tegossuite, Microsoft SQL Server, MongoDB, Motionlab Platform, Movable Ink, MySQL, NetSuite CRM, Netlify, OneDrive, Oracle Responsys, Pipedrive, PostgreSQL, QuickBooks, Quickbooks Connect, Relevance, Relevance platform, ResDiary, Rithum, SAP Business ByDesign, SAP Commerce Cloud, SaleSphere, Segment, Shopify, Shopify Collabs, Shopify Plus, Shopware, Sinch, Slack, Snapchat, Snowflake, SugarCRM, TikTok, Trello, Twilio, Twitter/X, UniOne, Vercel, Vue Storefront, WhatsApp, WhatsApp API, WhatsApp Bulk Sender, Yotpo, Zapier, ZenDesk Chat, Zendesk Connect, Zendesk Suite, allmysms, commercetools

Bloomreach offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bloomreach.