--- description: Learn more about Wildix. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Wildix Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/1101/cloud-pbx/software) > [Wildix](/software/2045027/wildix) # Wildix Canonical: https://www.getapp.com.au/software/2045027/wildix Page: 1 / 10\ Next: [Next page](https://www.getapp.com.au/software/2045027/wildix?page=2) > Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. > > Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Wildix Unify every communication channel in one place. Wildix brings voice, video, messaging, screen sharing, and team collaboration into a single secure platform — accessible from desktop and mobile apps — so your team stays connected whether they're in the office, working remotely, or on the go. Boost sales and customer service with AI-powered tools. Wildix's built-in AI delivers real-time call insights, smart inquiry routing, and agentic automation that handles repetitive admin tasks — helping your teams focus on closing deals and resolving customer issues faster, with fewer manual steps. Run a full contact center without adding complexity. With Wildix's contact center solution, supervisors get live wallboards and real-time monitoring while agents handle inbound and outbound interactions across voice, chat, email, and video — all from one unified interface with historical reporting built in. Connect seamlessly with the tools your business already uses. With 200+ integrations and open APIs, Wildix plugs directly into your CRM, ERP, and other business-critical systems — eliminating data silos, reducing manual input, and giving your team full context on every customer interaction without switching apps. Empower mobile-first and hybrid teams without sacrificing security. Wildix is designed for businesses with distributed workforces, offering enterprise-grade security across all channels so that mobile employees, remote staff, and in-office teams all communicate on the same secure, reliable platform. Scale your communications infrastructure with optional hardware and SIP. Whether you need a fully cloud-based deployment or a hybrid setup with physical desk phones and SIP trunking, Wildix offers the flexibility to match your existing infrastructure and grow with your business needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 209 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Wildix OU ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Spanish, Swedish - **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting ## Integrations (35 total) - ASA HOTEL - Axonaut - Bigin by Zoho CRM - Calendly - Codial ERP - GENESYS - Google AdMob - Google Authenticator - Google Calendar - Google Chrome - Google Contacts - Google Meet - Google Pay - Google Workspace - HubSpot CRM ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) ## Related Categories - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) - [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) ## Alternatives 1. 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Integrations with common business apps work and call quality is consistently strong. The system is designed with security in mind, which provides peace of mind when handling sensitive communications. > > **Cons**: A complex administration platform means we successfully provide a managed service for all clients. In a modern world dominated by mobiles - mobile clients are not included in the "Basic" license which makes both a "Basic" user feel expensive if their only handset is a mobile device and seem too expensive for businesses reliant on mobile users. Recent extensions to the core system and move into AI is making the solution complex to navigate through the options and "flavours" of the platform. > > Overall, Wildix has proven to be the last system organisations need to buy. The platform is continually developing and evolving. It is well placed to take advantage of whole AI move. Enterprise levels of security and integration will extend the interest in the platform for high end enterprises particularly looking for international coverage. ----- ### "We tried 5 phone systems and Wildix came out on top." — 5.0/5 > **Christoph** | *30 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: That it runs almost issue free. We have 30+ customers on Wildix, and if an issue occurs, which is very rare on its own, it is 90% not Wildix related. > > **Cons**: They focus a lot on the needs of big companies, and i think sometimes the needs of smaller companies come a bit short. For instance, the new Collaboration 7 is very good, but a bit complex when all you want to do is simpler phone system stuff, as a lot of smaller companies do. > > Very good, we tested 5 other systems before, and only Wildix was able to meet our needs. Compared to the competition it is just so much easier to set up and support. ----- ### "that the future holds many great customer stories for us" — 3.0/5 > **guillaume** | *24 October 2025* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Open solution Flexibility . > > **Cons**: lack of correlation between customer needs and strategy . > > Good experience, but often have to look for solutions to basic features that are not there. . ----- ### "Wildix review" — 5.0/5 > **David** | *23 October 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The Wildix Team are fantastic to work with, always eager to assist with changing requirements and support. Customer Support is very responsive and always manages to fix issues fast > > **Cons**: Product documentation is very technical and aimed at support staff. Would be great to have some cheat sheets for end users. > > Wildix are innovative and supportive and as a company, we have benefited considerably by partnering with them. ----- ### "The evolution of Wildix" — 5.0/5 > **Davide** | *13 October 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The ease of configuration of the WMS with continuous updates and new features being added all the time. Technical support always available. > > **Cons**: The least appreciated features are the difficulty in searching for numbers in the directory and changing the extension options directly on the landline telephone. The inability to disable automatic updates on the WMS. > > Our overall experience with Wildix has been excellent. As mentioned earlier, the switchboard allows us to configure all customer requests in a comprehensive and straightforward manner. In addition to this, with the latest AI integrations, Wildix is evolving into a platform that goes beyond a simple telephone switchboard. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.com.au/software/2045027/wildix?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2045027/wildix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data