--- description: Learn more about OpenTable. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OpenTable Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/204/customer-loyalty/software) > [OpenTable](/software/2044651/opentable-for-restaurants) # OpenTable Canonical: https://www.getapp.com.au/software/2044651/opentable-for-restaurants Page: 1 / 54\ Next: [Next page](https://www.getapp.com.au/software/2044651/opentable-for-restaurants?page=2) > The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue. > > Verdict: Rated **4.7/5** by 1322 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1322 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenTable - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 149.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Basic Plan (includes reservations, custom profile and listing, guest database \& tags \& notes, marketing tools, reviews management \& analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic \& Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Japanese, Spanish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Italy, Japan, Mexico, Netherlands, Singapore, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activities Booking - Alerts/Notifications - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Contact Database - Credit Card Processing - Customer Database - Customer History - Customer Support - Customizable Reports - Customizable Templates - Delivery Estimate - Delivery Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software) - [Waitlist Software](https://www.getapp.com.au/directory/1575/waitlist/software) - [Online Booking Systems](https://www.getapp.com.au/directory/83/reservation-online-booking/software) - [Restaurant Management Software](https://www.getapp.com.au/directory/196/restaurant-management/software) - [Food Delivery Software](https://www.getapp.com.au/directory/909/food-delivery/software) ## Alternatives 1. [Booqable](https://www.getapp.com.au/software/108821/booqable) — 4.8/5 (1195 reviews) 2. [Now Book It](https://www.getapp.com.au/software/2073585/now-book-it) — 4.9/5 (101 reviews) 3. [Mindbody](https://www.getapp.com.au/software/91024/mindbody) — 4.0/5 (2997 reviews) 4. [Semper](https://www.getapp.com.au/software/2058039/hospitality-software) — 4.3/5 (138 reviews) 5. [SpotOn](https://www.getapp.com.au/software/130639/spoton-restaurant) — 4.2/5 (371 reviews) ## Reviews ### "Love using open table" — 5.0/5 > **Julio** | *26 August 2024* | Photography | Recommendation rating: 10.0/10 > > **Pros**: I love how it lets me pick out the details and specific times and to let them know if it's for a special occasion or not. It's awesome too, that you earn points.That can go towards things. > > **Cons**: As of right now, I don't have any issues with open table. > > It's awesome to use and very user-friendly. You can create and cancel a reservation and you can see how busy a restaurant is if you're trying to book. ----- ### "Wonderful software - a little pricey" — 4.0/5 > **Joelle** | *13 February 2025* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Optimized bookings, seating flow, and intuitive reservation booking. The status updates for tabling is incredibly helpful as well. > > **Cons**: Our waitlist was too complicated to implement. We still use our own in house waitlist.. managing the app and walk-in's became a communication issue for staff and guests. The cost is a little more than we would like as well. > > OpenTable serves its intended purpose well, providing a straightforward platform for customers to easily find my restaurant. It offers a functional and reliable reservation system, but doesn’t evoke strong feelings—neither exciting nor disappointing. Its main role is focused on marketing, and the experience is generally neutral without any standout features. The reservation system works efficiently, with solid functionality and a range of useful features. It does the job, though it doesn’t go above and beyond. One downside is the cost. The price can feel a bit high, especially considering the platform is primarily used just for reservations. And, The waitlist feature was not the best fit for us. Reason for Choosing OpenTable I've been considering switching from OpenTable to Toast for our reservation system but am still figuring out how best to communicate the change to our customers, both existing and new. ----- ### "Arrogant Company" — 1.0/5 > **Mike** | *25 October 2024* | Restaurants | Recommendation rating: 0.0/10 > > **Pros**: It's well known. But there were NO pros for my company. They drained us monthly with their expensive plan and added little to no value in growing our company. > > **Cons**: Far too expensive, customer service was deplorable, and their arrogance was overwhelming. We are a small business and could not afford their services any longer. Three days after we canceled our service, we received an erroneous review, and Open Table did not address the issue even though it had nothing to do with our restaurant. It was a personal opinion of how we accepted his criticism. With partnership like Open Table who needs enemies, if you have any other choice run from open table and utilize Tock. > > It was awful, too expensive, had no training, and did not support our restaurant. They only support false accusations and don't care about our restaurant's success. ----- ### "OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency." — 5.0/5 > **Verified Reviewer** | *19 April 2022* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use. > > **Cons**: I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants. > > Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform\! ----- ### "Good reservation software but not pricing friendly" — 4.0/5 > **Supakorn** | *16 April 2024* | Food & Beverages | Recommendation rating: 5.0/10 > > **Pros**: The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing. > > **Cons**: The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations. > > The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows. ----- Page: 1 / 54\ Next: [Next page](https://www.getapp.com.au/software/2044651/opentable-for-restaurants?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2044651/opentable-for-restaurants) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data