---
description: Learn more about ConSol CM/Complaint. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ConSol CM/Complaint Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [ConSol CM/Complaint](/software/2044099/consol-cm-complaint-1)

# ConSol CM/Complaint

Canonical: https://www.getapp.com.au/software/2044099/consol-cm-complaint-1

> ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software helps you to process customer complaints quickly \& efficiently. Eliminate the causes of errors \& create 8D reports
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ConSol CM/Complaint

\- All requests and complaints in one tool
- Easy handling of the very clear structured and user friendly software
- Access for all authorized team members
- No loss of information
- Efficient \& quick processing of requests, no gaps
- Create your own dashboards easily for data analysis
- Reports at the push of a button
- 8D reports at the push of a button
- Determine error causes and avoid them in future

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConSol Consulting & Solutions Software
- **Location**: Muenchen, Germany
- **Founded**: 1984

## Commercial Context

- **Starting Price**: EUR 59.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Assignment Management
- Audit Trail
- Case Management
- Chat/Messaging
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Management
- Email Templates

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Complaint Management Software](https://www.getapp.com.au/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.com.au/directory/841/complaint-management/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)

## Alternatives

1. [Jira](https://www.getapp.com.au/software/9953/jira) — 4.4/5 (15312 reviews)
2. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
5. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Top Anbieter, da passt alles von A-Z" — 5.0/5

> **Fabian** | *15 September 2020* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Die Schnelligkeit, Einfachheit und Individualität mit der die Anwendung an neue Prozesse und Bedarfe angepasst werden kann. Die Performance der Anwendung im täglichen Betrieb, keinerlei Ausfallzeiten und einfache, logische Bedienung.
> 
> **Cons**: Wenn es Probleme gegeben hat, dann hatten diese nichts mit der Software oder dem Anbieter zu tun.
> 
> Einfach Top\! Ausschließlich engagierte und sehr serviceorienterte Mitarbeiter, sowohl in der Projektphase, der Entwicklung, dem Betrieb, dem Support und dem Vertrieb.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2044099/consol-cm-complaint-1)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2044099/consol-cm-complaint-1> |
| de-AT | <https://www.getapp.at/software/2044099/consol-cm-complaint-1> |
| en | <https://www.getapp.com/customer-service-support-software/a/consol-cm-complaint-1/> |
| en-AE | <https://www.getapp.ae/software/2044099/consol-cm-complaint-1> |
| en-AU | <https://www.getapp.com.au/software/2044099/consol-cm-complaint-1> |
| en-CA | <https://www.getapp.ca/software/2044099/consol-cm-complaint-1> |
| en-GB | <https://www.getapp.co.uk/software/2044099/consol-cm-complaint-1> |
| en-IE | <https://www.getapp.ie/software/2044099/consol-cm-complaint-1> |
| en-NZ | <https://www.getapp.co.nz/software/2044099/consol-cm-complaint-1> |
| en-SG | <https://www.getapp.sg/software/2044099/consol-cm-complaint-1> |
| en-ZA | <https://www.getapp.za.com/software/2044099/consol-cm-complaint-1> |
| es | <https://www.getapp.es/software/2044099/consol-cm-complaint-1> |
| es-CL | <https://www.getapp.cl/software/2044099/consol-cm-complaint-1> |
| es-CO | <https://www.getapp.com.co/software/2044099/consol-cm-complaint-1> |
| es-MX | <https://www.getapp.com.mx/software/2044099/consol-cm-complaint-1> |
| fr | <https://www.getapp.fr/software/2044099/consol-cm-complaint-1> |
| fr-BE | <https://fr.getapp.be/software/2044099/consol-cm-complaint-1> |
| fr-CA | <https://fr.getapp.ca/software/2044099/consol-cm-complaint-1> |
| nl | <https://www.getapp.nl/software/2044099/consol-cm-complaint-1> |
| nl-BE | <https://www.getapp.be/software/2044099/consol-cm-complaint-1> |

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