VSys One

Volunteer management tool for healthcare & education sectors

About VSys One

VSys One is a volunteer management solution designed to help businesses centralize volunteer information such as skills, interests, communications, and screening tests on a unified dashboard. It offers various editions including VSys Live, VSys Live Kiosk, and VSys Web, allowing organizers and volunteers to handle events through web portals.

Administrators can utilize VSys One to recruit volunteers using custom geolocation selectors and retain them by offering milestones, thank you letters, and pins on achievements. Supervisors can track one-time or recurring assignments, add multiple names, addresses, or statuses to each volunteer profile and search for specific individuals using a name, zip code, phone number, and more. It also provides risk management tools, enabling businesses to conduct background verifications or reference checks before scheduling interviews with eligible candidates.

VSys One facilitates integration with several third-party human resource management, employee health, timeclock, and other applications such as Workday, Sterling Volunteers, Kronos, and more. Other features include certifications, customizable reporting, data encryption, volunteer scheduling, mail merging, and archiving.

Pricing starting from:

USD 10,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Key benefits of VSys One

Configured to meet your needs. Reporting abilities, communicate via text (SMS) or email, installed or hosted environment, telephone and email support. We do not charge based on number of volunteers: we want you to grow your program!

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

USD 10,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Images

VSys One Software - VSys Product Family
VSys One Software - VSys One volunteer's live portal
VSys One Software - VSys One system preferences
VSys One Software - VSys One address panel
VSys One Software - VSys One reporting
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VSys One video
VSys One video
VSys One Software - VSys Product Family VSys One Software - VSys One volunteer's live portal VSys One Software - VSys One system preferences VSys One Software - VSys One address panel VSys One Software - VSys One reporting

Features

Total features of VSys One: 47

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Member Directory
  • Membership Management
  • Mobile Access
  • Monitoring
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • User Management
  • Volunteer Management
  • Volunteer Recruiting

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Raptor Volunteer Management

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Reviews

Overall rating

4.7 /5
(35)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.2/5
Customer Support
4.9/5

Already have VSys One?

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Showing 5 reviews of 35
Amy faith L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Real Game Changer in Volunteer Administration and Metrics Reporting for Senior Leadership!

Reviewed on 14/05/2021

I have worked in volunteer administration for close to 25 years. I have seen a thing or two when...

I have worked in volunteer administration for close to 25 years. I have seen a thing or two when it comes to data collection and volunteer tracking software. In my time, I have never worked with a more sincere group of people than the staff at Bespoke Software. My organization is currently two-years post merger and we're working with VSys to merge all of our hospitals into one cohesive system. With VSys One and VSys Live, whenever you have a task, the customer service team will meet you where you are at and help you to accomplish the project. In some cases you can start the project on your own and they will take the reins if something needs to be tweaked or they might even walk you through it with step-by-step instructions. With other software, it seemed to take forever to get an answer and the answer did not involve human interaction. With VSys, you can be sure that during normal business hours, you are covered with telephone and email support.

Pros

With customization of advanced exporter and custom column reports, VSys One user tools and reports offers the ability to create performance-based dashboards when saving data to Excel, creating a graphical gauge that tracks the throughput of volunteers and lets you monitor volunteer successes throughout your system. We recently created a thermometer to provide leadership with reports on numbers of volunteers returning back into service in-person post-pandemic week over week. We plan to expand on the reporting to include peer-to-peer volunteers and number of visits or encounters they have on a daily basis. The software will grow as your program grows.

We love the ability it has to put the onus on volunteers to upload their own data, making the on boarding process much easier with less keying in of information for staff, while eliminating the need for paper and having to chase after volunteers to complete their requirements. We love that VSys is able to report out on everything you need, helping you to speak in a language that C-Suite leaders can understand and it even has the ability to do some things that you didn't know you needed. With VSys One and Vsys Live, the possibilities are endless!

Cons

At first, the cost was a dissatisfier among top leadership, but it is well worth the price. They say you get what you pay for. VSys is the Rolls-Royce of Volunteer Administration Software, it simply inspires greatness and makes data tracking simple!

Alternatives Considered

Volgistics

Reasons for Choosing VSys One

VSys provides top notch customer service, the software may take a bit of time to learn, but it is generally very user -friendly and ability to report out is unsurpassed! We needed a company that would allow us to move our volunteer applications from our organization's servers to a cloud-based set-up so that we could have more control over what data current and prospective volunteers will see.

Reasons for Switching to VSys One

VSys will truly listen to your needs and pivot to assist you. We love that they are always looking for feedback on what works and what doesn't. Their ability to be nimble and work within your parameters is quite remarkable.
Patricia D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cottage Health Volunteer Program

Reviewed on 09/07/2020

we are able to manage over 1,000 active volunteers, we especially like the ability to communicate...

we are able to manage over 1,000 active volunteers, we especially like the ability to communicate with some or all volunteers as well as documenting all interactions. We are able to customize the database to meet our best practices and procedures.

Pros

The pros are have a robust database that handles all of our daily operations, from an on-line application that when accepted is downloaded right in to the database. We also like the ability to customize to our services and requirements (national, state and local guidelines and to customize to our hospital's culture and policies,

The help line is fantastic and are very knowledgeable and patient.
they are responsive to requests and upgrades.

Cons

The scheduling is great.... but I would like to add phone numbers and to be able to color code the training volunteers vs the trained volunteers.

Alternatives Considered

Volgistics

Reasons for Switching to VSys One

The support team and client relations manager- [SENSITIVE CONTENT HIDDEN] were instrumental in our decision. To be able to talk and be walked through an issue was critical vs waiting for an email response. The ability to help problem solve an issue immediately vs place on a list for the company to work towards. V Sys One is very responsive and eager to help to achieve our goals and practices.
David C.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Needlessly Complex

Reviewed on 01/08/2019

The product line is confusing - VSys One, VSys Lite, VSys Live, VSys Kiosk, VSys Live Kiosk. A few...

The product line is confusing - VSys One, VSys Lite, VSys Live, VSys Kiosk, VSys Live Kiosk. A few key features that were promised by the project leader have failed to materialize. My sense is that again, they have a product that can do many things, but they don't know how to package their own product or create a user interface friendly for customers. The business model is one of paying for a support subscription post-implementation so they don't have much of an incentive to change.

Pros

I can't deny that it is powerful. It will make reports and track data. The phone support is decent.

Cons

See the title of the review. The user interface as the administrator is cumbersome and non-intuitive. There are too many steps and serpentine workflows to accomplish basic tasks such as creating a job assignment or building a new training.

Eric T.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Multi-Branch Hospice Volunteer Department

Reviewed on 09/07/2020

Overall it has been good. The initial integration was a little haphazard and felt rushed at points,...

Overall it has been good. The initial integration was a little haphazard and felt rushed at points, but the ongoing support and follow up with the agency has allowed us to completely transform and smooth out our on boarding process for volunteers. The company is very accommodating to our needs and questions, sometimes creating new things that the software couldn't do before.

Pros

-Customization is awesome. You can really make the product look and feel however you like for you as the administrator and for the end user. It has a lot of features that can both mold to your current workflows, but also enhance and automate your workflows.
-Customer service is one of the best features of this organization. Their live representatives are very knowledgeable of the product and it's features and willing to help work through any issue that you are having.
-customize able reports and bulk changes. Whatever I need to pull out of the database in whatever format is accessable.

Cons

-The fact that the program is so customizable also means there's more than one one way to accomplish the same task or reach the same goal. This does mean that different from people Vsys can have different "go to" ways of completing items. This can lead to some frustration.
-The flow of information/data in the software can feel a bit cumbersome. There's not 100% consistency in the software screens when working in the "setup" of different functions. This requires one to really understand how every "data point" or term in VSys connects throughout.

Suzanne H.
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service Can't be Beat!

Reviewed on 09/07/2020

We are able to manage our legacy volunteer data (16K records), our current roster of active or...

We are able to manage our legacy volunteer data (16K records), our current roster of active or recently active (2K records), communication, job history, training, implement automated features like background check surveys, and maintain schedules for volunteers in multiple roles effectively. And when I need assistance, it's there at the other end of the phone!

Pros

While the entire database is robust enough to more than meet our organizational needs, the very best part is the awesome support team that is always available to me. We implemented this program about five years ago, and it's been able to help us manage a tremendous amount of information about our 800+ volunteer program. The fact that it's on the cloud also helps us because we can access anything we need regardless of where the volunteer management team is physically (a plus in Covid times!).

Cons

The challenge with such a strong database system is that it can be hard to master if you are not a daily user. However, the team is working on updates and have been very open to my feedback about changes and improvements from the user's standpoint. If they keep going with the focus on user experience, it will continue to be an industry leader.

Alternatives Considered

Volunteer Impact

Reasons for Choosing VSys One

Legacy system that no longer met our needs

Reasons for Switching to VSys One

The customer service--that was a critical element for us!
Showing 5 reviews of 35 Read all reviews

VSys One FAQs

Below are some frequently asked questions for VSys One.

VSys One offers the following pricing plans:

  • Starting from: USD 10,000.00/one-time
  • Free Trial: Not Available

Please contact Bespoke Software directly for pricing information. We price based on number of administrators, not based on number of volunteers (we want you to be as successful as possible). You have the option of purchasing licenses or Software-as-a-Service (Saas).

VSys One has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

VSys One supports the following languages:

English

VSys One supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

VSys One integrates with the following applications:

SendGrid, Twilio, Workday HCM

VSys One offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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