---
description: Learn more about Lucy. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Lucy Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Order Management Software](/directory/594/order-management/software) > [Lucy](/software/2038355/let-lucy)

# Lucy

Canonical: https://www.getapp.com.au/software/2038355/let-lucy

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> Lucy is a web-based order processing software designed to help businesses automatically handle orders in PDF format sent by customers via email. It lets wholesalers capture sales related data such as purchase formats and stock codes in the existing ERP systems.
> 
> Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Lucy

\* True ERP integration without requiring EDI or other systems.
\* Machine learning means those inevitable customer data issues are spotted, corrected, and remembered for next time.
\* Complete event log of every interaction with each order = audit trail compliance.
\* Forensic insights into customer order habits with reporting and data analysis 
\* Scalable and secure, no lock-in contracts 
\* Manage your own maps and trading partners, no need to suffer the time and cost associated with third-party mapping

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 32 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lucy

## Commercial Context

- **Starting Price**: $1,885.00
- **Pricing model**: Per Feature
- **Pricing Details**: Lucy pricing starts at $1,885 per month and scales with number of teams and features. Features expand across Standard, Large, and Enterprise plans.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Audit Management
- Audit Trail
- Business Process Automation
- Conditional Logic
- Data Capture and Transfer
- Data Extraction
- Data Quality Control
- Data Replication
- Data Retrieval
- Document Automation
- For Sales Teams/Organizations
- For eCommerce
- Integration into Third Party Applications
- Machine Learning
- Natural Language Processing
- Order Entry

## Integrations (7 total)

- Abel ERP
- Dynamics 365 Business Central
- MYOB Acumatica
- Microsoft Azure
- NetSuite
- Pronto
- Rithum

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Order Management Software](https://www.getapp.com.au/directory/594/order-management/software)

## Related Categories

- [Order Management Software](https://www.getapp.com.au/directory/594/order-management/software)
- [Order Entry Software](https://www.getapp.com.au/directory/1251/order-entry/software)
- [Data Entry Software](https://www.getapp.com.au/directory/278/data-entry/software)
- [RPA Software](https://www.getapp.com.au/directory/1651/robotic-process-automation/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)

## Alternatives

1. [Conexiom](https://www.getapp.com.au/software/2039139/conexiom) — 4.7/5 (44 reviews)
2. [OmPrompt Order Management](https://www.getapp.com.au/software/164883/omprompt) — 4.0/5 (1 reviews)
3. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews)
4. [QuickBooks Enterprise](https://www.getapp.com.au/software/115227/quickbooks-enterprise) — 4.5/5 (20613 reviews)
5. [Fishbowl](https://www.getapp.com.au/software/101989/fishbowl) — 4.2/5 (1087 reviews)

## Reviews

### "Learning Advantage" — 4.0/5

> **Emily** | *30 November 2022* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The software is user-friendly and seems to operate itself. There are a few glitches and when there are errors, they are quite easy to fix.
> 
> **Cons**: The coding issues are complex and usually take customer support to fix. This is not something an end user can fix.
> 
> Using Lucy has been overall great with very little issue.

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### "The virtual team member you didn't know you needed" — 5.0/5

> **Ben** | *16 December 2021* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to process orders with ease, allowing us to spend time on more important jobs and allow the data inputting to be automated. We receive a number of large orders and now save around 10 minutes each order. It has also removed the potential for human error when typing a code into the system. Lucy is software that I cannot imagine life without now
> 
> **Cons**: In all honesty, everything is good. Once the intial mapping is in place, it's really easy to use

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### "Processing order reviews" — 4.0/5

> **Rodney** | *30 November 2022* | Food & Beverages | Recommendation rating: 6.0/10
> 
> **Pros**: Lucy is easy to use and saves a lot of time processing orders
> 
> **Cons**: Sometimes units and cartons are not correct but that could be due to product changes etc

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### "Easy to implement, super fast return for effort" — 5.0/5

> **Sean** | *21 December 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Lucy reduced the need for our staff to manually enter orders which meant they could focus on real customer value adding activities.
> 
> **Cons**: There's nothing not to like. It's simple to implement \& use plus the billing model is very transparent and easy to understand - there are no hidden fees or costs.

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### "Lucy - Good value" — 5.0/5

> **Milos** | *16 December 2021* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Easy integration and setup. Ongoing, the application just works with minimal intervention.
> 
> **Cons**: No major short comings. All was easy to setup and integrate.
> 
> Customers who produce formatted PDF purchase orders are easily able to send through orders, which magically appear in our ERP\!

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2038355/let-lucy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/let-lucy/> |
| en-AE | <https://www.getapp.ae/software/2038355/let-lucy> |
| en-AU | <https://www.getapp.com.au/software/2038355/let-lucy> |
| en-CA | <https://www.getapp.ca/software/2038355/let-lucy> |
| en-GB | <https://www.getapp.co.uk/software/2038355/let-lucy> |
| en-IE | <https://www.getapp.ie/software/2038355/let-lucy> |
| en-NZ | <https://www.getapp.co.nz/software/2038355/let-lucy> |
| en-SG | <https://www.getapp.sg/software/2038355/let-lucy> |
| en-ZA | <https://www.getapp.za.com/software/2038355/let-lucy> |
| fr | <https://www.getapp.fr/software/2038355/let-lucy> |
| fr-BE | <https://fr.getapp.be/software/2038355/let-lucy> |
| fr-CA | <https://fr.getapp.ca/software/2038355/let-lucy> |
| pt | <https://www.getapp.com.br/software/2038355/let-lucy> |
| pt-PT | <https://www.getapp.pt/software/2038355/let-lucy> |

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