About Dusk IOP

Designed for medium to large organisations, the Dusk IOP is the ultimate configurable next generation field service management software. Plan, schedule and see all work in real time including conflicts. Manage your staff on jobs, projects and tasks centrally. Manage your resources, equipment, materials and more across programs, projects, jobs and tasks as one. Plan for 12+ months ahead down to the day.

Remove data silos with a single solution. The Dusk IOP is designed to help businesses grow through visibility and automation of task, job and project management.

Time & Attendance for your staff then workflow automation to take action on tasks. You can run your operations safely and more efficiently.

The Dusk IOP is a "no-code" product means its designed for business users to setup from day 1, without the need of IT support.

Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map views. Field supervisors can prioritize tasks, set up constraints, and track completion statuses through coloured indicators.

Your team design forms that match your customer requirements, using the drag-and-drop form builder and create custom forms for field data collection and inspection. Powerful dashboards allow stakeholders to visualize profitability, SLAs, work statuses and also schedule reports for staff or customers.

Multiple connectors are available to your existing systems across payroll, HR, CRM and Finance. The Dusk IOP offers API integration with various third-party applications such as HubSpot, Slack, Xero, Jira, Microsoft Excel, Dropbox, and many more (check website for current list).

Flexible import wizards cater for existing spreadsheets to help your team get started or work with system limitations of other products.

Use the inbuilt Time and Attendance functionality to see where your resources are spending time and invoicing customers accurately according to project requirements. Perform resource forecasting, record expenses, and track the time spent as a manager of your resources.

The Dusk IOP also offers a host of other features such as automated timestamps, route optimization, geofencing, data import, workflow automation, and dispatch.

Design and automate workflows for everything from requests, service warnings and approvals in the Workflow Automation module.

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription
Pricing plans
Free Trial

Key benefits of Dusk IOP

The Dusk IOP fits around your data with a unique design that you control, not the other way around
Drag and Drop scheduling and design throughout the Dusk IOP for business users to own
Configurable Workflow Automation lets you take action on jobs, requests and more to remove manual process and reliance on resources
Out of the box API's to connect to your existing tech stack
Tier 1 support and training including explainer videos on YouTube
Colour coded calendars with drag and drop dispatch reduce training and change management effort
Deliver historical insights to your field staff with access to resources from the Dusk IOP app

Business size

S M L

Deployment

  • Cloud-based
  • On-premises

Markets

Australia, Canada, United Kingdom, New Zealand, United States

Supported Languages

English

Pricing starting from:

$19.00/month

  • Free Version
  • Free Trial
  • Subscription
Pricing plans
Free Trial

Images

Dusk IOP Software - Multi Dashboard views based on permissions for easily identification and resolution of exceptions
Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Clean, fast and simple task summaries with editing of field tasks available
Dusk IOP Software - Design the forms to meet your requirements, not the other way around.
Dusk IOP Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk IOP Software - Easily see your work for the day, week or month and plan accordingly
Dusk IOP Software - Wizards and walkthroughs to get started
View 14 more
Dusk IOP video
Dusk IOP video
Dusk IOP video
Dusk IOP video
Dusk IOP video
Dusk IOP video
Dusk IOP Software - Multi Dashboard views based on permissions for easily identification and resolution of exceptions
Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Clean, fast and simple task summaries with editing of field tasks available
Dusk IOP Software - Design the forms to meet your requirements, not the other way around.
Dusk IOP Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk IOP Software - Easily see your work for the day, week or month and plan accordingly
Dusk IOP Software - Wizards and walkthroughs to get started

Features

Total features of Dusk IOP: 188

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chat/Messaging
  • Class Scheduling
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Database Creation
  • Digital Signature
  • Dispatch Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Facility Scheduling
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Group Scheduling
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Kanban Board
  • Labor Forecasting
  • Leave Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Merchandise Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple Projects
  • Notes Management
  • Office Suite
  • Offline Access
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payment Collection in the Field
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Punch card
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Risk Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Salaried Employee Tracking
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Warehouse Management
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Alternatives

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Hive

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monday.com

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Reviews

Overall rating

4.9 /5
(13)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Dusk IOP?

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Showing 5 reviews of 13 Read all reviews
Showing 5 reviews of 13
Ray
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best of Both Worlds With Room To Scale

Reviewed on 19/11/2021

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we...

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

Pros

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

Cons

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Alternatives Considered

Microsoft Project, ServiceM8, Hive and Smartsheet

Reasons for Switching to Dusk IOP

Dusk was the only product on the market for Ozone that would allow us to seamlessly bring sales, operations and field management in a viewable accountable situation from office staff to field staff all in one dashboard. Love it!

Response from Dusk Mobile

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Dane
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantstic product, wonderful team

Reviewed on 31/03/2021

Overall experience has been excellent, from concept through execution. We're very early into our...

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Alternatives Considered

Repsly

Reasons for Choosing Dusk IOP

Zunos was ending as a Telstra partner, and it was not keeping up with development. We felt the developer was no longer putting time into the program, and we'd moved past it.

Reasons for Switching to Dusk IOP

We thought the program offer was very strong, and our experience in working with DUSK in the past meant we had confidence in their ability to deliver the required outcome.

Response from Dusk Mobile

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform.

Looking forward to more great years ahead. All the best for now!

Jon
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Allowing insights into our business and highly accommodating development team

Reviewed on 27/01/2022

Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been...

Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT]
and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe.

Pros

The customer service has been great.
We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us.
The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts.

Cons

We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

Response from Dusk Mobile

Thanks for the review Jon. You and the team have been fantastic to work with and we've loved solving some complex challenges! Looking forward to many more years.

Keith
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Tool

Reviewed on 19/11/2021

Alan was great and negotiable. Met our needs and worked with us on pricing.

Alan was great and negotiable. Met our needs and worked with us on pricing.

Pros

The ease of use, compatibility to other software, and applicability to our needs.

Cons

More USA compatible. Needs updated maps of US and metric conversions.

Alternatives Considered

Microsoft Project and monday.com

Reasons for Switching to Dusk IOP

Dusk allowed us to customize before even buying and their pricing was perfect for our bootstrapping business.

Response from Dusk Mobile

Thanks for the review Keith and you and your team have a been a pleasure to work with.

Lara
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Accommodating and Easy to Work With

Reviewed on 23/03/2021

IOP has given us flexibility in the way we collect information, and more efficiency with the...

IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Pros

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Response from Dusk Mobile

Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun!

Appreciate the feedback also, thank you!

Showing 5 reviews of 13 Read all reviews

Dusk IOP FAQs

Below are some frequently asked questions for Dusk IOP.

Dusk IOP offers the following pricing plans:

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below. Time Plan: $19/month Basic Job Plan: $39/month Projects Plan: $49/month Enterprise Plan: Please contact Dusk Mobile

Dusk IOP has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Dusk IOP supports the following languages:

English

Dusk IOP supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dusk IOP integrates with the following applications:

Bitbucket, Dropbox Business, Google Maps, HubSpot CRM, Jira, Mapbox, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Project, OneDrive, Reckon One, Reckon One Payroll, SAP HANA, Salesforce Marketing Cloud, Slack, Stripe, Trello, Xero

Dusk IOP offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Dusk IOP.