--- description: Learn more about Otter.ai. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Otter.ai Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [AI Meeting Assistants](/directory/5355/ai-meeting-assistants/software) > [Otter.ai](/software/2036207/otter) # Otter.ai Canonical: https://www.getapp.com.au/software/2036207/otter Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/2036207/otter?page=2) > Otter.ai is a cloud-based AI meeting agent that records, transcribes, and summarizes Zoom, Google Meet, and Teams meetings in real. > > Verdict: Rated **4.4/5** by 103 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Otter.ai \* Eliminates manual note-taking by recording and transcribing meetings in real time, allowing participants to remain focused on the conversation rather than documentation. \* Saves reported 4+ hours per week per user through automated transcription and AI-generated summaries, with enterprise customers reporting savings equivalent to one full-time employee per 20 users and a reported 10:1 return on investment. \* Preserves meeting decisions, action items, and context in a searchable, centralized knowledge base, preventing institutional knowledge from being lost after meetings end. \* Automatically extracts and assigns action items across meetings, reducing the manual overhead required for post-meeting follow-up and task distribution. \* AI Chat queries across an entire history of meetings and connected applications, enabling users to retrieve decisions, context, and content from thousands of past conversations without manual searching. \* CRM sync with Salesforce and HubSpot, including custom field mapping and automatic extraction of BANT and MEDDIC signals, eliminates manual data entry and keeps revenue records current. \* Integrations with Slack, Notion, Jira, Asana, Zapier, Google Drive, Atlassian, and Dropbox push meeting output directly into existing workflows without additional manual steps. \* Bot-free desktop recording on Mac and Windows, alongside mobile recording on iOS and Android, accommodates varied meeting environments and organizational compliance requirements. \* Sales Agent provides live in-call coaching and objection handling, and SDR Agent conducts autonomous live product demos for website visitors, extending sales team capacity without additional headcount. \* MCP Server enables external AI tools such as ChatGPT and Claude to access meeting knowledge as live context, extending the platform's data into third-party AI workflows. \* Automated slide and screen-share capture embedded in transcripts preserves visual meeting content alongside spoken dialogue for complete meeting records. \* SOC 2 Type II certification and HIPAA compliance (available as an Enterprise add-on) address security and regulatory requirements for regulated industries including healthcare and financial services. \* SCIM directory sync, SSO, and data retention policy controls give enterprise administrators centralized governance over user provisioning and data lifecycle management. \* A free Basic plan with 300 transcription minutes per month and discounted plans for students and educators lower the barrier to entry across individual and academic use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 103 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Otter.ai ## Commercial Context - **Starting Price**: USD 12.99 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Otter offers a free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below – Basic – Available to users for free Pro – $12.99/month or $8.33/month (Billed Annually) Business – $30/month/user or $20/month/user (Billed Annually) Enterprise plans are also available. Please contact Otter directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Action Item Tracking - Annotations - Audio/video file upload - Automatic Transcription - Automatic Transcription Services - Autonomous Task Execution - Calendar Sync - Call Transcription - Chat Transcript - Collaboration Tools - Data Import/Export - Data Storage Management - Data Synchronization - Decision Support Systems - File Sharing - Full Text Search - IVR ## Integrations (18 total) - Asana for Gmail for G Suite - Browse AI - Canvas - ChatGPT - Clean Inbox for Gmail™ - GoTo Meeting - Google Analytics - Google Meet - Google Workspace - HubSpot Sales Hub - Microsoft Outlook - Microsoft Teams - Microsoft Teams Webinars - Translate Me - Zoom Contact Center ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI Meeting Assistants](https://www.getapp.com.au/directory/5355/ai-meeting-assistants/software) ## Related Categories - [AI Meeting Assistants](https://www.getapp.com.au/directory/5355/ai-meeting-assistants/software) - [Transcription Software](https://www.getapp.com.au/directory/2035/transcription/software) - [Note-Taking Software](https://www.getapp.com.au/directory/3812/note-taking/software) - [Instant Messaging Software](https://www.getapp.com.au/directory/320/instant-messaging-chat/software) - [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software) ## Alternatives 1. [Fathom](https://www.getapp.com.au/software/2071295/fathom-1) — 5.0/5 (809 reviews) 2. [Sonix](https://www.getapp.com.au/software/114597/sonix) — 4.9/5 (143 reviews) 3. [Transkriptor](https://www.getapp.com.au/software/2074121/transkriptor) — 4.7/5 (551 reviews) 4. [Video To Blog](https://www.getapp.com.au/software/2079173/video-to-blog) — 4.9/5 (74 reviews) 5. [Riverside](https://www.getapp.com.au/software/2064508/riverside) — 4.8/5 (311 reviews) ## Reviews ### "Otter made Transcription Easy." — 5.0/5 > **Osama** | *22 February 2021* | Industrial Automation | Recommendation rating: 8.0/10 > > **Pros**: Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice. > > **Cons**: The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise . > > It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying. ----- ### "Good for English but not good for regional languages\!" — 4.0/5 > **Anand** | *22 April 2022* | Nonprofit Organization Management | Recommendation rating: 5.0/10 > > **Pros**: It's very nice for English who speaks the US but not good for regional languages who speak Native English or any other regional languages it doesn't work. For Indian English, it doesn't capture all the words > > **Cons**: I like the notepads. From this software, I can write the minutes of meeting in a very short time. ----- ### "Great if your recordings are all clear with no background noise." — 3.0/5 > **Melanie** | *15 December 2024* | Publishing | Recommendation rating: 5.0/10 > > **Pros**: It was inexpensive and easy to use and integrate. > > **Cons**: The transcriptions often come out very strange and inaccurate. > > It was inexpensive but required a lot of time double-checkin the transcriptions which was very frustrating. If you have audio that is clear and concise, it would work fine but if there's background noise or accents, it often wouldn't pick up correctly. ----- ### "Makes transcribing copy, and interviews effortless." — 4.0/5 > **Joshua** | *19 April 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What I like most about otter as a specialized email copywriter is it allows me to talk my copy out loud, and have it automatically transcribed for me. This especially helps when my hands sore, and I want to keep on writing. I also use it for transcribing client interviews. > > **Cons**: The thing I like least about the software is because it's A.I. the transcription is far from perfect. There's always tons of errors. Still it saves a lot of time transcribing it yourself. It's easier to fix the errors, than do it all yourself. > > Otter helps me solve the problem of transcribing interviews, and allowing me to write copy by talking. My overall experience has been great. ----- ### "Nothing Beats Otter AI" — 5.0/5 > **Zahra** | *13 September 2021* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The transcription feature is so amazing\! I have used it so many times to understand what the client meeting was all about especially when building proposals. > > **Cons**: Have yet to find a problem in the app. I mean it has a quick widget on iOS also\! > > I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes\! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/2036207/otter?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2036207/otter) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data