About WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Businesses can utilize the platform to capture and share images, audios, videos, and documents including spreadsheets, slideshows, and PDFs with customers on individual or group levels. The platform integrates with an address book in the device, allowing individuals to share current or live locations with other WhatsApp users, set customizable wallpapers, add profile pictures, choose notification sounds, and more. It also enables administrators to synchronize messages across various devices and automate back-up of chat history or ongoing conversations in the cloud.

The solution lets managers send automated messages to customers and process payments or transactions between financial accounts. WhatsApp also allows professionals to broadcast messages and receive information when the intended customer has read the message.


Images

WhatsApp Software - WhatsApp chat dashboard
WhatsApp Software - WhatsApp  group
WhatsApp Software - WhatsApp chat label
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WhatsApp video
WhatsApp Software - WhatsApp chat dashboard
WhatsApp Software - WhatsApp  group
WhatsApp Software - WhatsApp chat label

Not sure about WhatsApp? Compare with a popular alternative

WhatsApp

4.7 (15,729)
VS.

Starting Price

No pricing found
USD 29.00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

22
19

Integrations

11
No integrations found

Ease of Use

4.8 (15,729)
4.5 (84)

Value for Money

4.7 (15,729)
4.3 (84)

Customer Service

4.3 (15,729)
4.3 (84)
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Reviews

Overall rating

4.7 /5
(15,729)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.3/5

Already have WhatsApp?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15,729
Maszni
Maszni
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My choice for mobile messsenger

Reviewed on 14/03/2021

This software is very easy to use and doesn't consume too much space in my phone. The software is...

This software is very easy to use and doesn't consume too much space in my phone. The software is very stable and i have never experience system crash from this software.

Pros

WhatsApp only need internet connection for sending text to my contact list or having video call with any other money charges. The quality for the video audio for the video call is in High Definition(HD) and i am very happy with it. Many of my colleague is using this software, so we have choose it as our alternative communication hub.

Cons

What i like the least is, this software will compress and downgrade the picture quality that I sent to others with no option to sent it in the original quality. Other than that, the recovery process is quite confusing and i have not successfully recover all my chat history to my new phone.

Sara
Sara
Overall rating
  • Industry: Chemicals
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WhatsApp

Reviewed on 05/11/2022

Since I first downloaded and installed WhatsApp in 2013, I've had nothing but positive experiences...

Since I first downloaded and installed WhatsApp in 2013, I've had nothing but positive experiences with the software. It has gone a long way in terms of its upgrades and its consideration of what features consumers would find appealing. Aside from the few disadvantages that were discussed above, I do not have any additional issues with it. It is one of the applications I use the most often.

Pros

The software is easy to download and then use, reliable, and completely free. Considering it's free, the app has a lot of useful features. Furthermore, you may access it from the comfort of your own computer. The "group function" is an excellent tool for group chat. You are able to easily reach out to over a hundred coworkers. Advertisements of any kind are hidden from view. Allow files as large as 100MB (containing presentations and PDFs) to be sent. Make it possible for people to erase their own messages. Inform them of the quantity of their WhatsApp contacts. Show the message's delivery confirmation and whether or not the receiver may open the message.

Cons

Numerous aspects would need to be improved in my opinion. After making a mistake, it seems that my status cannot be changed. It would be necessary for me to delete it and then post something new. It's possible that this will be bothersome, particularly once I've arranged a number of things in a certain order.

Yogita
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Transformation and communication connectivees

Reviewed on 18/03/2024

WhatsApp integration with phone contact simply process of adding contact

WhatsApp integration with phone contact simply process of adding contact

Pros

Status update, group chat, messages feature

Cons

File size, message forward spam, limited customized

Carissa
Overall rating
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Good product for personal use, but not so much for business use ... yet

Reviewed on 10/12/2019

We started using WhatsApp to have another form of communication for our international students;...

We started using WhatsApp to have another form of communication for our international students; however, we quickly realized that it created a significant amount of extra work for our representatives after they had a conversation with students. We also realized that the communication with our students was subpar (think abbreviations with texting), so when working with a group where english is their second language, this turned into a challenging conversation for our team (especially since our programs are all exclusively in english). This would be a great option for a smaller company who didnt need to verify english language competency and/or who wanted a quick way of communicating with customers and didnt need to record the conversations (ie. take notes and put them in a CRM).

Pros

Easy for personal use on a phone. Has a good interface on desktop and phone. Pretty quick to message back and a good option for smaller companies looking for free options for communicating with clients and/or international folks. Good option for those who are overseas that dont have a phone option to call if you dont have any other options in your company for this purpose.

Cons

Easy to use on a personal level, but not efficient enough for business use. Need a specific phone/line for business use and doesnt have an easy/efficient way to transfer info into a CRM or any type of contact repository (especially for notes). Doesn't look very professional and is difficult to have more professional conversations through a texting format, especially with students and international students.

Alternatives Considered

Zoom

Reasons for Switching to WhatsApp

it was free and we thought it would be easy to use and incorporate into daily processes
Rohit
Overall rating
  • Industry: Railroad Manufacture
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Y the WhatsApp

Reviewed on 02/02/2024

Overall I like using WhatsApp, sometimes there is network problem but overall its features are very...

Overall I like using WhatsApp, sometimes there is network problem but overall its features are very good and maximum care has been taken of privacy, this is the reason why I like WhatsApp.

Pros

I have been using WhatsApp for more than 5 years and I use WhatsApp because file sharing etc. are very easy, there are other features like video call, voice call, live chat, file sharing and the most important thing is privacy in our status only our relative. ya friend can you see ,

Cons

While using WhatsApp sometimes I face network problem which I don't like at all as it takes me a lot of time to chat. And file sharing ,

Showing 5 reviews of 15,729 Read all reviews

WhatsApp FAQs

Below are some frequently asked questions for WhatsApp.

WhatsApp offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Not Available

WhatsApp is available free of cost.

WhatsApp has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

WhatsApp supports the following languages:

English

WhatsApp supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WhatsApp integrates with the following applications:

Bitrix24, Freshdesk, Hootsuite, HubSpot CRM, Instagram, Meta for Business, MightyCall, Odoo, Shopify, Twilio, Zendesk Suite

WhatsApp offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

See all software categories found for WhatsApp.