About WhatsApp
WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.
Businesses can utilize the platform to capture and share images, audios, videos, and documents including spreadsheets, slideshows, and PDFs with customers on individual or group levels. The platform integrates with an address book in the device, allowing individuals to share current or live locations with other WhatsApp users, set customizable wallpapers, add profile pictures, choose notification sounds, and more. It also enables administrators to synchronize messages across various devices and automate back-up of chat history or ongoing conversations in the cloud.
The solution lets managers send automated messages to customers and process payments or transactions between financial accounts. WhatsApp also allows professionals to broadcast messages and receive information when the intended customer has read the message.
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Reviews
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- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My choice for mobile messsenger
Reviewed on 14/03/2021
This software is very easy to use and doesn't consume too much space in my phone. The software is...
This software is very easy to use and doesn't consume too much space in my phone. The software is very stable and i have never experience system crash from this software.
Pros
WhatsApp only need internet connection for sending text to my contact list or having video call with any other money charges. The quality for the video audio for the video call is in High Definition(HD) and i am very happy with it. Many of my colleague is using this software, so we have choose it as our alternative communication hub.
Cons
What i like the least is, this software will compress and downgrade the picture quality that I sent to others with no option to sent it in the original quality. Other than that, the recovery process is quite confusing and i have not successfully recover all my chat history to my new phone.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
What’s the best messaging app? WhatsApp of course!
Reviewed on 03/11/2024
WhatsApp is the best instant messaging app in the world. It is very easy to use, super simple to...
WhatsApp is the best instant messaging app in the world. It is very easy to use, super simple to download and set up, and best of all it is free to use!
Pros
I like that you only need an internet connection to use WhatsApp (and not data). This makes it a great option when I’m low on data near the end of the month and want to conserve my remaining data. As long as I’m in a place that has Wi-Fi I can use the app!
Cons
The file size limitation is the only drawback with WhatsApp, but it is a relatively minor inconvenience. You can still send relatively large files but there have been a few occasions when I’ve tried to send large files and they haven’t sent successfully.
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Good product for personal use, but not so much for business use ... yet
Reviewed on 10/12/2019
We started using WhatsApp to have another form of communication for our international students;...
We started using WhatsApp to have another form of communication for our international students; however, we quickly realized that it created a significant amount of extra work for our representatives after they had a conversation with students. We also realized that the communication with our students was subpar (think abbreviations with texting), so when working with a group where english is their second language, this turned into a challenging conversation for our team (especially since our programs are all exclusively in english). This would be a great option for a smaller company who didnt need to verify english language competency and/or who wanted a quick way of communicating with customers and didnt need to record the conversations (ie. take notes and put them in a CRM).
Pros
Easy for personal use on a phone. Has a good interface on desktop and phone. Pretty quick to message back and a good option for smaller companies looking for free options for communicating with clients and/or international folks. Good option for those who are overseas that dont have a phone option to call if you dont have any other options in your company for this purpose.
Cons
Easy to use on a personal level, but not efficient enough for business use. Need a specific phone/line for business use and doesnt have an easy/efficient way to transfer info into a CRM or any type of contact repository (especially for notes). Doesn't look very professional and is difficult to have more professional conversations through a texting format, especially with students and international students.
Alternatives Considered
Zoom WorkplaceReasons for Switching to WhatsApp
it was free and we thought it would be easy to use and incorporate into daily processes- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A review of Whatsapp
Reviewed on 08/08/2024
Whatsapp is a great application for facilitating both personal and professional communication....
Whatsapp is a great application for facilitating both personal and professional communication. Besides sending messages, Whatsapp can be utilised for creating communities, running ads, and doing marketing.
Pros
Whatsapp allows me to send free text, multimedia message, create groups, and communities with other users. It has a clean and user friendly interface. Whatsapp allows me to connect with people around the globe.
Cons
You need an active internet connection to be able to use Whatsapp at all times. There is a security concern as it is widely used for spamming users.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WhatsApp Review
Reviewed on 26/09/2024
It's a very useful app for everyone and it has become a regular tool of communication, i personally...
It's a very useful app for everyone and it has become a regular tool of communication, i personally feel without WhatsApp our communication will be incomplete.
Pros
Messages, calls, video calls, status and data security.
Cons
Voice calls delay in communication and quality.
WhatsApp FAQs
Below are some frequently asked questions for WhatsApp.Q. What type of pricing plans does WhatsApp offer?
WhatsApp offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Not Available
WhatsApp is available free of cost.
Q. Who are the typical users of WhatsApp?
WhatsApp has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WhatsApp support?
WhatsApp supports the following languages:
English
Q. Does WhatsApp support mobile devices?
WhatsApp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WhatsApp integrate with?
WhatsApp integrates with the following applications:
Bitrix24, Freshdesk, Hootsuite, HubSpot CRM, Instagram, Meta for Business, MightyCall, Odoo, Shopify, Twilio, Zendesk Suite
Q. What level of support does WhatsApp offer?
WhatsApp offers the following support options:
Email/Help Desk, FAQs/Forum, Chat
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