FACTS

very complete information in the academic area of the students, which allows its easy use

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment.

Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time.

Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through.

They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly.

Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps.

We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail with questions or email or using the chat on the website. It was frustrating to not be able to access help when needed.

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use.

What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb.

There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

The best part about this tool is the justification it gives us to parents about why we award what we do. It is a low cost to the parents and gives them peace of mind their sensitive information will be secure. If you are currently using paper forms, I would highly recommend switching to FACTS Grant & Aid!