---
description: Learn more about Request Tracker. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Request Tracker Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Task Management Software](/directory/570/task-management/software) > [Request Tracker](/software/2035323/request-tracker)

# Request Tracker

Canonical: https://www.getapp.com.au/software/2035323/request-tracker

> Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Best Practical Solutions

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Request Tracker also offer an on-premise option
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Calendar Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal

## Integrations (2 total)

- PagerDuty
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Task Management Software](https://www.getapp.com.au/directory/570/task-management/software)

## Related Categories

- [Task Management Software](https://www.getapp.com.au/directory/570/task-management/software)
- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [Jira](https://www.getapp.com.au/software/9953/jira) — 4.4/5 (15312 reviews)
2. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
5. [GitHub](https://www.getapp.com.au/software/90537/github) — 4.8/5 (6155 reviews)

## Reviews

### "RequestTracker review" — 5.0/5

> **Christopher** | *21 March 2025* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Extremely flexible and performant system
Good UI and very mature data structure
Well coded
> 
> **Cons**: Perl language for scrips is hard but Gen AI helps
> 
> Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base

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### "Très bon logiciel de ticketting" — 4.0/5

> **Loïc** | *27 March 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Avantages:
- OPEN SOUCE
- Gestion des projet
- Suivi des demandes
> 
> **Cons**: Inconvénients:
- La mise en place du SSO
> 
> Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique.
Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.

-----

### "Rt as servicedesk" — 4.0/5

> **Bart** | *25 October 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Free open source, linux, fullt customizable, good dashboards and integrations.
> 
> **Cons**: No integration with other tools as solarwinds or confluence so we changed to jira
> 
> We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2035323/request-tracker)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2035323/request-tracker> |
| de-AT | <https://www.getapp.at/software/2035323/request-tracker> |
| en | <https://www.getapp.com/it-management-software/a/request-tracker/> |
| en-AE | <https://www.getapp.ae/software/2035323/request-tracker> |
| en-AU | <https://www.getapp.com.au/software/2035323/request-tracker> |
| en-CA | <https://www.getapp.ca/software/2035323/request-tracker> |
| en-GB | <https://www.getapp.co.uk/software/2035323/request-tracker> |
| en-IE | <https://www.getapp.ie/software/2035323/request-tracker> |
| en-NZ | <https://www.getapp.co.nz/software/2035323/request-tracker> |
| en-SG | <https://www.getapp.sg/software/2035323/request-tracker> |
| en-ZA | <https://www.getapp.za.com/software/2035323/request-tracker> |
| es | <https://www.getapp.es/software/2035323/request-tracker> |
| es-CL | <https://www.getapp.cl/software/2035323/request-tracker> |
| es-CO | <https://www.getapp.com.co/software/2035323/request-tracker> |
| es-MX | <https://www.getapp.com.mx/software/2035323/request-tracker> |
| fr | <https://www.getapp.fr/software/2035323/request-tracker> |
| fr-BE | <https://fr.getapp.be/software/2035323/request-tracker> |
| fr-CA | <https://fr.getapp.ca/software/2035323/request-tracker> |

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