---
description: Learn more about Sunrise ITSM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sunrise ITSM Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Sunrise ITSM](/software/2005671/sunrise-itsm)

# Sunrise ITSM

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> With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.
> 
> Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Sunrise ITSM

\- Automated Processes to Boost Productivity:
Our software turns tedious tasks into seamless automated workflows using a no-coding graphical process builder. With our ChatGPT integration, you can handle routine queries effortlessly with smart, automated responses.

- Seamless Integrations: Our REST API enables you to effortlessly sync with other business applications like Teams, Jira, and Slack. Say goodbye to app-hopping and hello to a single source of truth.

- Enhanced Security for Better Protection: Choose our UK-hosted SaaS option for top-tier protection. 

- An Outstanding End-User Experience: End-users can manage their tickets through multiple channels, including Microsoft Teams and a self-service portal, where they can also search knowledge articles.

- Improved Service Level Agreement Compliance: Effortlessly manage service level agreements and monitor progress to ensure your team remains on schedule. It's the ideal tool for maintaining operational efficiency and meeting your commitments consistently.

-  Robust Reporting and Analytics: Our tool, recognised for SDI reporting compliant best practices, ensures adherence to industry standards. Additionally, our integration with Power BI provides advanced analytical insights into your data.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 10 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sunrise Software
- **Founded**: 1994

## Commercial Context

- **Starting Price**: GBP 40.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact Sunrise Software directly for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- Availability Management
- Benchmarking
- CMDB
- CRM
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot

## Integrations (19 total)

- Automox
- ChatGPT
- Docusign
- Jira
- Lansweeper
- Mailchimp
- Microsoft 365 Copilot
- Microsoft Exchange
- Microsoft Intune
- Microsoft Planner
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Pipedrive

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [IT Documentation Software](https://www.getapp.com.au/directory/3860/it-documentation/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews)
4. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Best ITSM Solution" — 5.0/5

> **Samuel** | *18 December 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Ease of use and prompt customer service on the go
> 
> **Cons**: For me i do not think the solution has a defect for now.

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### "Great Software" — 5.0/5

> **Sonia** | *16 January 2025* | Medical Practice | Recommendation rating: 9.0/10
> 
> **Pros**: The ease of navigating the software and great suport
> 
> **Cons**: So far I haven't found any cons. Its very user friendly

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### "Sunrise is the first friendly ITSM portal I have used in all time" — 3.0/5

> **Joshua** | *9 December 2022* | Translation & Localization | Recommendation rating: 10.0/10
> 
> **Pros**: Its fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
> 
> **Cons**: The ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs
> 
> Superb, Past tickets can be reviewed easily and with incident number

-----

### "Sunrise ITSM" — 5.0/5

> **John** | *22 November 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: The product is robust, and the implantation process is fast, capable and totally customisable.  We went from initial design to live in just over three weeks.  The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
> 
> **Cons**: This software is ONLY limited by your own ability to create solutions - I can't critise the software at all
> 
> The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies.  We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination.  We use the software as the backbone of our ISO 40000 accreditation.

-----

### "Easily Customisable, Flexible Service Management Application" — 5.0/5

> **Greg** | *16 December 2022* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: The application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.
> 
> **Cons**: Nothing, once you learn how it can be used you can do almost anything you want\!
> 
> Can't fault the application, can be implemented very quickly and support is very efficient\!

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2005671/sunrise-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/sunrise-itsm/> |
| en-AE | <https://www.getapp.ae/software/2005671/sunrise-itsm> |
| en-AU | <https://www.getapp.com.au/software/2005671/sunrise-itsm> |
| en-CA | <https://www.getapp.ca/software/2005671/sunrise-itsm> |
| en-GB | <https://www.getapp.co.uk/software/2005671/sunrise-itsm> |
| en-IE | <https://www.getapp.ie/software/2005671/sunrise-itsm> |
| en-NZ | <https://www.getapp.co.nz/software/2005671/sunrise-itsm> |
| en-SG | <https://www.getapp.sg/software/2005671/sunrise-itsm> |
| en-ZA | <https://www.getapp.za.com/software/2005671/sunrise-itsm> |

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