---
description: Learn more about Deepser. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Deepser Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/331/professional-services-automation/software) > [Deepser](/software/2002751/deepser)

# Deepser

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> Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking \& reporting.
> 
> Verdict: Rated **4.6/5** by 56 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 56 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deepser
- **Location**: Schio, Italy
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Deepser offers a free 14-day trial. 
Please contact Deepser for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management

## Integrations (21 total)

- 3CX
- AnyDesk
- CTI
- Connect
- Datto RMM
- Google Calendar
- LDAP Manager
- Mailchimp
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Teams
- Ninja

... and 6 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Professional Services Automation Software](https://www.getapp.com.au/directory/331/professional-services-automation/software)

## Related Categories

- [Professional Services Automation Software](https://www.getapp.com.au/directory/331/professional-services-automation/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3409 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1754 reviews)
5. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Lo strumento a copertura del Service Desk, IT Support & Asset management" — 5.0/5

> **Stefano** | *18 November 2022* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo strumento è in grado molto facilmente di adeguarsi ai processi aziendali di gestione e suporto ai clienti siano essi interni od esterni. Copre molti ambiti relativi alla gestione e governance dei processi di IT support e monitoraggio degli asset.
> 
> **Cons**: Nessuna problematica individuata, necessario avere molto chiaro il perimetro di intervento ed un piano di implementazione strutturato
> 
> Esperienza estremamente positiva anche grazie al supporto veloce e puntuale del team che sviluppa e manutiene il prodotto. Modello di pricing e copertura dei serivizi adeguato sia alle piccole stratup che alle aziende più strutturate

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### "Finalmente, perfetto per le MSP\!" — 5.0/5

> **Daniele** | *4 September 2020* | Computer Networking | Recommendation rating: 10.0/10
> 
> **Pros**: Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette\!
Con Deepser abbiamo centralizzato i nostri servizi.
> 
> **Cons**: Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..
> 
> Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata. 
Mi ha stupito la rapidità di nuove features e la precisione della roadmap.
Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

-----

### "Ricco di funzionalità e molto personalizzabile." — 5.0/5

> **Mauro** | *21 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Include tutte le funzioni necessarie alle mie esigenze
> 
> **Cons**: Alcune funzionalità di base, richiedono configurazioni personalizzate. Tuttavia, è davvero ricco di possibili confiugrazioni che coprono gran parte delle esigenze.

-----

### "Recensione Deepdesk IQT" — 5.0/5

> **Michele** | *28 July 2020* | Civil Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: Flessibilità
Facilità d'uso
Personalizzazione
> 
> **Cons**: Lettura e scorrimento griglie di visualizzazione
Assenza del filtro logico AND/OR
> 
> Molto soddisfacente e malleabile

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### "Ottimo software di ticketing e non solo..." — 5.0/5

> **Paolo** | *11 October 2024* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Personalizzabile, facile da utilizzare e dinamico
> 
> **Cons**: Le personalizzazioni non sono esattamente economiche da sviluppare.
> 
> Ottima, supporto sempre disponibile e risoluzione delle problematiche tempestivo ed efficiente.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2002751/deepser)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2002751/deepser> |
| de-AT | <https://www.getapp.at/software/2002751/deepser> |
| en | <https://www.getapp.com/it-management-software/a/deepser/> |
| en-AE | <https://www.getapp.ae/software/2002751/deepser> |
| en-AU | <https://www.getapp.com.au/software/2002751/deepser> |
| en-CA | <https://www.getapp.ca/software/2002751/deepser> |
| en-GB | <https://www.getapp.co.uk/software/2002751/deepser> |
| en-IE | <https://www.getapp.ie/software/2002751/deepser> |
| en-NZ | <https://www.getapp.co.nz/software/2002751/deepser> |
| en-SG | <https://www.getapp.sg/software/2002751/deepser> |
| en-ZA | <https://www.getapp.za.com/software/2002751/deepser> |
| es | <https://www.getapp.es/software/2002751/deepser> |
| es-CL | <https://www.getapp.cl/software/2002751/deepser> |
| es-CO | <https://www.getapp.com.co/software/2002751/deepser> |
| es-MX | <https://www.getapp.com.mx/software/2002751/deepser> |
| fr | <https://www.getapp.fr/software/2002751/deepser> |
| fr-BE | <https://fr.getapp.be/software/2002751/deepser> |
| fr-CA | <https://fr.getapp.ca/software/2002751/deepser> |
| nl | <https://www.getapp.nl/software/2002751/deepser> |
| nl-BE | <https://www.getapp.be/software/2002751/deepser> |

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