--- description: Learn more about RxWorks. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: RxWorks Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/77/veterinary/software) > [RxWorks](/software/2000875/rxworks) # RxWorks Canonical: https://www.getapp.com.au/software/2000875/rxworks Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2000875/rxworks?page=2) > RxWorks is one of the world's leading practice management solutions for veterinary practices. It offers tools for streamlining practice operations, managing patients, creating custom treatment plans, monitoring practice performance, communicating with clients, managing insurance claims, and more. > > Verdict: Rated **4.3/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 51 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Hong Kong SAR China, Ireland, Malaysia, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Billing & Invoicing - Calendar Management - Charting - Client Management - Communication Management - Confirmations/Reminders - Customer Database - Data Import/Export - Document Management - Document Storage - Electronic Payments - Email Reminders - Imaging and X-rays - Inventory Management - Invoice Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Veterinary Software](https://www.getapp.com.au/directory/77/veterinary/software) ## Alternatives 1. [ezyVet](https://www.getapp.com.au/software/103877/ezyvet) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.getapp.com.au/software/2046656/daysmart-vet) — 4.6/5 (279 reviews) 3. [Instinct Science](https://www.getapp.com.au/software/2066226/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.getapp.com.au/software/106227/evetpractice) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.getapp.com.au/software/2033055/shepherd) — 4.7/5 (87 reviews) ## Reviews ### "good program that is easy to use and great customization with excellent tech support team" — 4.0/5 > **bianca** | *20 July 2023* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: easy to use, quick search options from multiple different screens > > **Cons**: lack of the ability to fine-tune the visibility/edit to certain things ----- ### "Has never crashed - so no plans to change\!" — 5.0/5 > **Evelyn** | *11 February 2017* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window > > **Cons**: when initially learning the system, the screen did look very " busy" > > We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared\! The system has NEVER crashed\!\!\!\!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly. While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use. ----- ### "Could be so much better, but software development is glacially slow and not very responsive" — 3.0/5 > **Jen** | *26 January 2014* > > Pros: Has complete package for accounting, and medical record information. We have been able to work around the software for years, but I am completely tired of waiting for improvements that seems totally do-able, logical and easy. The accounting folks do not hate the software, and the reason it was selected for our hospital in 2005 was the accounting capabilities in comparison to the other software available at the time. Cons: 1. Server uses outdated software and upgrades are extremely limited and slow. Also, running Internet explorer and MS word (which is how the dismissal letters are written) within the server is glacially slow. 2. No interface that is compatible with tablets or smart phones (can access server; however, font is microscopic - less than 8 font sized. 3. No interface with Google or other calendars so that veterinarians can export their calendars to their phones. 4. Cumbersome interface, non-intuitive, inefficient. 5. Difficult to import photos etc. 6. Does not interface to digitally import laboratory printouts into electronic record - scans are attached in lieu of having the lab data within the software. Also should have ability to graph/look at results over time 7. No spell check in medical record entry area - seriously bad\! 8. Must open each patient file separately, and cannot keep files open for the day or week while the patient is in the hospital 9. Estimate making is not efficient 10. Ideally, software should recognize the veterinarian when they log in, and open all the current cases so that they are at their fingertips - does not do this. Or admissions personnel, and open all the day's admissions. 11. can only have 6 or so patient files open at the same time - bums me out EVERY DAY. 12. Program opens in a Task Panel that is never where the clinician wants to go, then 2-3 clicks later you can finally get to the appointment schedule. This is extremely annoying. All of the suggestions and more have been sent down to them on a regular basis over the 7+ years we have used RxWorks. Very little has changed. We were so excited that they finally enabled spell check within the MS Word program on their server, allowing at least the dismissal letters to have some spell check, but really in this day and age, how does it not have spell check in place. Every other program I use (we are talking 20 different types of software I use in my academic life) has spell check. Even this entry is getting spell checked for me. ----- ### "Promising product that mostly delivers" — 4.0/5 > **Heather** | *20 January 2020* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: Many features useful in maintaining good veterinary records. > > **Cons**: Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing". ----- ### "Highly recommend for any size practice wanting software that delivers" — 5.0/5 > **Emily** | *23 July 2020* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams. > > **Cons**: None that I can think of. Looking forward to seeing the new developments as they are unrolled. > > Highly recommend. Five stars ⭐️ ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2000875/rxworks?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2000875/rxworks) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Structured Data