---
description: Learn more about Zero Incident Framework. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zero Incident Framework Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/270/application-monitoring-performance/software) > [Zero Incident Framework](/software/1992403/zero-incident-framework)

# Zero Incident Framework

Canonical: https://www.getapp.com.au/software/1992403/zero-incident-framework

> Zero Incident Framework is an AI-enabled platform that assists businesses with proactive detection and remediation of IT incidents. Features include auto-discovery, real-time topology mapping, chatbots, workflow automation, root cause analysis, and capacity orchestration.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: GAVS Technologies
- **Founded**: 1998

## Commercial Context

- **Starting Price**: USD 5.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Zero Incident Framework offers a 45 days free trial of ZIF-Business Xpress, after which the software is available for $5 per month per user.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica and 79 more

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Baseline Manager
- Chatbot
- Corrective and Preventive Actions (CAPA)
- Data Visualization
- Diagnostic Tools
- Incident Management
- Incident Reporting
- Issue Management
- Issue Tracking
- Machine Learning
- Mobile App
- Monitoring
- Natural Language Processing
- Performance Metrics
- Predictive Analytics
- Prioritization

## Integrations (17 total)

- Apica
- AppDynamics
- Cherwell Service Management
- Citrix ADC
- Connect
- Dynatrace
- ManageEngine ServiceDesk Plus
- Microsoft Azure
- Microsoft Outlook
- Netapp Oncommand Insight
- New Relic
- OTRS
- ServiceNow
- SolarWinds Service Desk
- SysAid

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Application Performance Management Tools](https://www.getapp.com.au/directory/270/application-monitoring-performance/software)

## Related Categories

- [Application Performance Management Tools](https://www.getapp.com.au/directory/270/application-monitoring-performance/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)
- [Incident Management Software](https://www.getapp.com.au/directory/1415/incident-management/software)

## Alternatives

1. [New Relic](https://www.getapp.com.au/software/20443/new-relic) — 4.5/5 (195 reviews)
2. [Teramind](https://www.getapp.com.au/software/105327/teramind) — 4.7/5 (92 reviews)
3. [Site24x7](https://www.getapp.com.au/software/91129/site24x7) — 4.7/5 (344 reviews)
4. [VideoExpress](https://www.getapp.com.au/software/2079121/videoexpress) — 4.7/5 (6123 reviews)
5. [Anyword](https://www.getapp.com.au/software/2057947/anyword) — 4.8/5 (391 reviews)

## Reviews

### "Amazing incident resolving product" — 5.0/5

> **Verified Reviewer** | *22 May 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: It justifies the price they quote, an effective management system for resolving incident.
Time saver, easy to work with and great customer support team.
Go for it without second thought.
> 
> **Cons**: Cannot make out any cons, it has worked super fine for me till now without any issues.
> 
> This is a go-to product, best in market for the price range it offers.

## Links

- [View on GetApp](https://www.getapp.com.au/software/1992403/zero-incident-framework)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/1992403/zero-incident-framework> |
| de-AT | <https://www.getapp.at/software/1992403/zero-incident-framework> |
| en | <https://www.getapp.com/emerging-technology-software/a/zero-incident-framework/> |
| en-AE | <https://www.getapp.ae/software/1992403/zero-incident-framework> |
| en-AU | <https://www.getapp.com.au/software/1992403/zero-incident-framework> |
| en-CA | <https://www.getapp.ca/software/1992403/zero-incident-framework> |
| en-GB | <https://www.getapp.co.uk/software/1992403/zero-incident-framework> |
| en-IE | <https://www.getapp.ie/software/1992403/zero-incident-framework> |
| en-NZ | <https://www.getapp.co.nz/software/1992403/zero-incident-framework> |
| en-SG | <https://www.getapp.sg/software/1992403/zero-incident-framework> |
| en-ZA | <https://www.getapp.za.com/software/1992403/zero-incident-framework> |
| es | <https://www.getapp.es/software/1992403/zero-incident-framework> |
| es-CL | <https://www.getapp.cl/software/1992403/zero-incident-framework> |
| es-CO | <https://www.getapp.com.co/software/1992403/zero-incident-framework> |
| es-MX | <https://www.getapp.com.mx/software/1992403/zero-incident-framework> |
| fr | <https://www.getapp.fr/software/1992403/zero-incident-framework> |
| fr-BE | <https://fr.getapp.be/software/1992403/zero-incident-framework> |
| fr-CA | <https://fr.getapp.ca/software/1992403/zero-incident-framework> |
| nl | <https://www.getapp.nl/software/1992403/zero-incident-framework> |
| nl-BE | <https://www.getapp.be/software/1992403/zero-incident-framework> |
| pt | <https://www.getapp.com.br/software/1992403/zero-incident-framework> |
| pt-PT | <https://www.getapp.pt/software/1992403/zero-incident-framework> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Zero Incident Framework","description":"Zero Incident Framework is an AI-enabled platform that assists businesses with proactive detection and remediation of IT incidents. Features include auto-discovery, real-time topology mapping, chatbots, workflow automation, root cause analysis, capacity orchestration, and KPI tracking.\n\nZero Incident Framework helps engineers monitor infrastructure performance through application health and user experience index, detect anomalies, and recognize unusual behavior patterns through historical and real-time data insights. Service desk professionals can use the applications’ dashboard to inspect support ticket metrics such as estimated time to complete, recommended resolutions, and sentiment analytics. \n\nZero Incident Framework also allows administrators to track employee productivity in real-time and discover unauthorized access. Businesses can also forecast ticket volume spikes, resource utilization, network bandwidth, and storage capacity.\n\nZero Incident Framework offers integration with various third-party platforms such as Workplace by Facebook, WhatsApp, ServiceNow, ManageEngine, Splunk, Apica, SolarWinds, and more. It helps eliminate duplicate incidents as well as false positives and sorts them based on priorities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3c2fe271-94cd-4690-9f58-1f8b159dfda0.png","url":"https://www.getapp.com.au/software/1992403/zero-incident-framework","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/1992403/zero-incident-framework#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Application Performance Management Tools","position":2,"item":"/directory/270/application-monitoring-performance/software","@type":"ListItem"},{"name":"Zero Incident Framework","position":3,"item":"/software/1992403/zero-incident-framework","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/1992403/zero-incident-framework#breadcrumblist"}]}
</script>