---
description: Learn more about Firsthand. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Firsthand Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Alumni Management Software](/directory/32/alumni-management/software) > [Firsthand](/software/1983603/firsthand)

# Firsthand

Canonical: https://www.getapp.com.au/software/1983603/firsthand

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> Firsthand is cloud-based alumni networking platform designed to help universities engage with students, employers, and prospects using mentoring programs and virtual events. Administrators can create online campus communities to enlist students as ambassadors or alumni as mentors.
> 
> Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 41 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Firsthand
- **Founded**: 2010

## Commercial Context

- **Starting Price**: USD 7,600.00
- **Pricing model**: Per Feature
- **Pricing Details**: Firsthand pricing starts at $7600 per year. Contact Firsthand for further pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, South Africa, United Kingdom, United States

## Features

- AI-based Matching
- API
- Action Item Tracking
- Activity Dashboard
- Appointment Scheduling
- Attendance Management
- Attendee Management
- Campaign Management
- Career Development
- Chat/Messaging
- Conferencing
- Content Library
- Customisable Branding
- Email Marketing
- Engagement Tracking
- Event Management
- For Alumni Associations
- Fundraising Management
- Job Board
- Lead Generation

## Integrations (7 total)

- Blackbaud Enrollment Management System
- Ellucian
- Google Calendar
- LinkedIn for Business
- Microsoft Outlook
- NetSuite
- Simplicity

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Alumni Management Software](https://www.getapp.com.au/directory/32/alumni-management/software)

## Related Categories

- [Alumni Management Software](https://www.getapp.com.au/directory/32/alumni-management/software)
- [Mentoring Software](https://www.getapp.com.au/directory/953/mentoring/software)
- [Virtual Event Software](https://www.getapp.com.au/directory/1735/virtual-event/software)

## Alternatives

1. [Mentorloop](https://www.getapp.com.au/software/114117/mentorloop) — 4.7/5 (67 reviews)
2. [Together Mentoring](https://www.getapp.com.au/software/114281/together-corporate-mentorship) — 4.9/5 (305 reviews)
3. [Qooper](https://www.getapp.com.au/software/114577/qooper) — 4.8/5 (170 reviews)
4. [MentorcliQ](https://www.getapp.com.au/software/106117/mentorcliq) — 4.9/5 (188 reviews)
5. [Chronus](https://www.getapp.com.au/software/105215/chronus-mentoring-software) — 4.8/5 (153 reviews)

## Reviews

### "A great platform to connect alumni, students and staff" — 4.0/5

> **Verified Reviewer** | *13 August 2020* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: A customized alternative to LinkedIn that connects a global network.
> 
> **Cons**: Some functions are still not as comprehensive as LinkedIn.

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### "Firsthand has made my job easier\!" — 4.0/5

> **Iara** | *21 August 2020* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Firsthand helped make my job easier by allowing us to pair my program mentees and mentors in a simple way. Although my company uses Firsthand a little differently than most companies do, the Firsthand team was all ears and made small changes so the platform could be even more beneficial to us.
> 
> **Cons**: Some new features do not always work the first time around and updates/changes are not always done in a timely manner.

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### "Firsthand Review" — 4.0/5

> **Daryn** | *14 August 2020* | Higher Education | Recommendation rating: 6.0/10
> 
> **Pros**: The thing that I like most about this product/software is the groups function.  I think it provides a space for students that might be nervous about connecting one on one to start and then transition to the one on one interaction.  It is also really nice for affinity groups on campus.
> 
> **Cons**: The part of the product/software that i like the least would have to be the reporting function.  There is not a lot of options.

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### "FIrstHand for Mentoring" — 5.0/5

> **Irina** | *18 August 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: We use FirstHand to administer all of our mentorship programs between students and alumni and it works perfectly.  Super easy to set up access and to track engagement.
> 
> **Cons**: the videos on the plarform are a bit dated

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### "Love Firsthand\!" — 5.0/5

> **Nicole** | *23 August 2020* | Higher Education | Recommendation rating: 10.0/10
> 
> **Pros**: I like how the software is simple and easy to use/navigate whether you are an administrator, student or alumni.
> 
> **Cons**: I have no complaints about the software.
> 
> I'm still fairly new to using Firsthand but love it so far\! Using the software is easy and customer service/support is amazing\! \[SENSITIVE CONTENT HIDDEN\] has been extremely helpful in getting me set-up as an administrator and explaining all the different features. The whole Firsthand team is always willing to hold a private training session and give you their undivided attention. Very much appreciated\!

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## Links

- [View on GetApp](https://www.getapp.com.au/software/1983603/firsthand)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/1983603/firsthand> |
| de-AT | <https://www.getapp.at/software/1983603/firsthand> |
| en | <https://www.getapp.com/education-childcare-software/a/firsthand/> |
| en-AE | <https://www.getapp.ae/software/1983603/firsthand> |
| en-AU | <https://www.getapp.com.au/software/1983603/firsthand> |
| en-CA | <https://www.getapp.ca/software/1983603/firsthand> |
| en-GB | <https://www.getapp.co.uk/software/1983603/firsthand> |
| en-IE | <https://www.getapp.ie/software/1983603/firsthand> |
| en-NZ | <https://www.getapp.co.nz/software/1983603/firsthand> |
| en-SG | <https://www.getapp.sg/software/1983603/firsthand> |
| en-ZA | <https://www.getapp.za.com/software/1983603/firsthand> |
| es | <https://www.getapp.es/software/1983603/firsthand> |
| es-CL | <https://www.getapp.cl/software/1983603/firsthand> |
| es-CO | <https://www.getapp.com.co/software/1983603/firsthand> |
| es-MX | <https://www.getapp.com.mx/software/1983603/firsthand> |
| fr | <https://www.getapp.fr/software/1983603/firsthand> |
| fr-BE | <https://fr.getapp.be/software/1983603/firsthand> |
| fr-CA | <https://fr.getapp.ca/software/1983603/firsthand> |
| nl | <https://www.getapp.nl/software/1983603/firsthand> |
| nl-BE | <https://www.getapp.be/software/1983603/firsthand> |

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